Staffing Coordinator
关于我们：恒星人事是加拿大一家领先的酒店人员机构。我们的客户群包括各种行业，包括餐饮公司，企业办公室，体育和活动场所，餐馆，旅馆，退休家庭等。我们的主要目标是为这些企业提供员工解决方案，以满足不同角色，如洗碗机，厨师，厨师،服务器，酒吧长，收银员，运营商，发送者/接收者，行政工作人员以及根据客户要求的其他职位。位置概述 恒星人员正在寻找一个主动，有组织和基于结果的员工协调员来监督日常工作人员运作，确保客户班级有效地填补，并与客户和人员保持牢固关系。这个角色超出了安排。员工协调者负责管理分配的客户账户，预测人才需求，解决操作问题，确定增长帐户的机会，并确保高水平的客户服务。关键责任 · 交换执行：管理每天客户的人员请求，并确保交换时间按时充满合格可靠的人员。· 客户管理：与客户直接沟通，了解他们的需求，提供更新，解决问题和保持牢固的关系。· 员工协调：确认人员可用性，监测出席率和可靠性，并管理最后一刻取消和更换情况。· 会计增长：确定增加轮班覆盖率，扩大现有账户和改善客户保留机会。· 问题的解决方案：迅速应对工作人员挑战和客户关注，必要时升级关键问题。· 工作流量遵守：保持准确的工作人员记录，追踪 KPI,遵循既定的轮班处理程序，确保顺利转移。·团队合作：与招聘和其他人员协调员密切合作，以解决人事缺口并提供质量服务。资格和要求 ·至少3年的招聘经验，工作人员协调或劳动力管理，最好是在一个人事机构内进行招聘。·与客户，候选人和其它利益相关者直接沟通的经验。·对招聘，候选人的选，人员可用性，安排和轮班履行的强有力的了解。· 证明管理客户账户，优先考虑竞争需求和解决工作人员问题的能力。
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About Us
Stellar Personnel is a premier hospitality staffing agency in Canada. Our clientele encompasses a diverse range of industries, including catering firms, corporate offices, sports and event venues, restaurants, hotels, retirement homes, and more. Our primary objective is to provide staffing solutions to these businesses, filling various roles such as dishwashers, cooks, chefs, servers, bartenders, cashiers, runners, shippers/receivers, administrative staff, and any other job positions as per the client's requirements.
Position Overview
Stellar Personnel is seeking a proactive, organized, and results-driven Staffing Coordinator to oversee daily staffing operations, ensure client shifts are filled efficiently, and maintain strong relationships with clients and personnel.
This role goes beyond scheduling. The Staffing Coordinator is responsible for managing assigned client accounts, anticipating staffing needs, resolving operational issues, identifying opportunities to grow accounts, and ensuring a high standard of client service.
Key Responsibilities
- Shift Fulfillment: Manage daily client staffing requests and ensure shifts are filled with qualified, reliable personnel on time.
- Client Management: Communicate directly with clients to understand their needs, provide updates, resolve concerns, and maintain strong relationships.
- Staff Coordination: Confirm staff availability, monitor attendance and reliability, and manage last-minute cancellations and replacements.
- Account Growth: Identify opportunities to increase shift coverage, expand existing accounts, and improve client retention.
- Issue Resolution: Address staffing challenges and client concerns promptly, escalating critical issues when necessary.
- Workflow Compliance: Maintain accurate staffing records, track KPIs, follow established procedures, and ensure smooth shift handovers.
- Team Collaboration: Work closely with recruitment and other staffing coordinators to address staffing gaps and deliver quality service.
Qualifications and Requirements
- At least3 years of experience in recruitment, staffing coordination, or workforce management, preferably within a staffing agency.
- Proven experience communicating directly with clients, candidates, and other stakeholders.
- Strong understanding of recruitment, candidate screening, staff availability, scheduling, and shift fulfillment.
- Demonstrated ability to manage client accounts, prioritize competing demands, and resolve staffing challenges independently.
- Excellent written and verbal English communication skills.
- Strong organizational, problem-solving, decision-making, and time-management skills.
Schedule and Availability Requirements:
- Must be available 7 days a week, between 6:00 AM and 12:00 PM EST. Must be flexible, as work schedules may change based on operational requirements.
- The work schedule consists of 5 days per week, with 2 days off.
- Availability on weekends and holidays may be required.
Originally posted on Himalayas