Sales & Solutions Engineer
位置：美国工作风格：远程概述 你是否热衷于帮助企业自动化客户服务运营，并从客户对话中获取宝贵的见解？你喜欢探索利用对话数据以提高客户体验和推动商业成果的创新方法吗？如果是这样的话，我们很想让你加入我们的美国团队作为销售与解决方案工程师。在这个角色中，你将展示 Sestek 的交谈自动化解决方案套件，包括采访智能，代理副驾驶员和由本土增长的 AI （如语音识别，文字到语言技术）来驱动的 Agentic AI. 我们是谁？我们是一个全球技术公司，开发着基于人工智能的对话解决方案，使组织能够更依赖数据，提高运营效率和提供优质客户体验。我们是一家研发中心，拥有100多名工程师专业于文字到语音，语言识别，自然语言处理和语音生物测量技术的团队。自2022年以来，我们已成为 Unifonic 的一部分，这是一个领先的通信平台作为服务 (CPaaS) 供应商，并已经发展成一个有500多员工的国际组织。我们为美国，欧洲和中东地区的20个国家或地区的超过 500 名企业客户提供服务。你将做什么？·与销售总监，道销售经理，账户管理人员，产品经理和项目经理密切合作，了解客户需求并支持销售过程。·进行产品示范和技术演讲，帮助客户理解我们的对话分析和对话自动化解决方案的价值和能力。·领导客户发现会议，将业务要求转换为技术解决方案，以及设计解决方案来解决客户痛苦点并满足客户需求。· 范围，领先和管理概念证明 (POCs),紧密地与客户和内部团队合作以确保成功结果。·根据客户要求制定工作声明 (SOW) 和其他解决方案相关的文档。·作为客户的声音参与解决方案交付，向我们的中心团队传达客户需求和反信息。·作为与客户以及我们核心解决方案和专业服务团队之间的联系人，以支持现场解决方案和职业服务交付。·建立与技术人员密切关系。
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Location: United States
Working Style: Remote
Overview
Do you have a passion for helping businesses automate their customer service operations and gain valuable insights from their customer conversations? Do you enjoy exploring innovative ways to leverage conversational data to improve customer experience and drive business outcomes? If so, we’d love to have you join our US team as a Sales & Solutions Engineer.
In this role, you will showcase Sestek’s Conversational Automation solution suite, including Conversational Intelligence, Agent Copilot, and Agentic AI powered by home-grown core technologies such as Speech Recognition, Text-to-Speech (TTS).
Who we are
We are a global technology company developing AI-powered conversational solutions that empower organizations to become more data-driven, enhance operational efficiency, and deliver superior customer experiences.
We are an R&D center, with a team of more than 100 engineers specializing in Text-to-Speech, Speech Recognition, Natural Language Processing, and Voice Biometrics technologies. Since 2022, we have been part of Unifonic, a leading Communications Platform as a Service (CPaaS) provider, and have grown into an international organization with more than 500 employees.
We serve more than 500 enterprise customers across 20 countries in the US, Europe, and MENA regions.
What you’ll do
- Partner closely with Sales Directors, Channel Sales Managers, Account Managers, Product Managers, and Project Managers to understand customer needs and support the sales process.
- Conduct product demonstrations and technical presentations, helping customers understand the value and capabilities of our Conversational Analytics and Conversational Automation solutions.
- Lead customer discovery sessions, translate business requirements into technical solutions, and design solutions that address customer pain points and meet customer requirements.
- Scope, lead, and manage Proofs of Concept (POCs), working closely with customers and internal teams to ensure successful outcomes.
- Develop Statements of Work (SOWs) and other solution-related documentation based on customer requirements.
- Participate in solution delivery as the voice of the customer, communicating customer requirements and feedback to our central teams.
- Act as a liaison between customers and our central Solution and Professional Services teams to support on-site solution and Professional Services delivery.
- Build strong relationships with both technical stakeholders and business leaders, ensuring that proposed solutions address both technical requirements and business objectives.
What we’re looking for
- Bachelor’s degree in Computer Science, Engineering, Information Systems, Electronics, or a related field is preferred.
- Experience in sales engineering, solutions consulting, or product management within customer service automation, contact center technology, Conversational AI, Speech Analytics, Speech Recognition, Virtual Agents, Voice Biometrics, or related technologies.
- Hands-on technical skills, strong interpersonal abilities, and excellent written and verbal communication skills.
- Strong attention to detail, analytical thinking, and problem-solving capabilities.
- Strong customer focus and the ability to build trusted relationships with technical and business stakeholders.
- Ability to participate in technical discussions with IT teams while understanding and addressing the requirements of business stakeholders.
- Ability to manage multiple priorities and deliver high-quality work within deadlines.
- Based in the USA and willing to travel up to 25% of the time.
- Excellent written and verbal communication skills in English.
At Sestek we believe in all-inclusive organizational culture. We respect diversity and inclusion. All candidates are considered equally regardless of their race, religion, color, age, sex, sexual orientation, gender identity or expression, national or ethnic origin, marital status, family status, disability, genetic characteristics.
As SESTEK, we place great importance on protecting your personal data. Within the scope of our recruitment processes, you may access the Candidate Privacy Notice regarding the processing of your personal data via the links: English Version / Turkish Version
Originally posted on Himalayas