Senior Full Stack Engineer - Customer Service
斯凯莱特是一个创业公司，正在建立家庭操作系统。我们制作了 Skylight 日历，这款智能日历被数百万家人喜欢 （加上[线]（https://www.wired.com/story/are-digital-wall-calendars-worth-it/）和 [Wirecutter]https:// www.nytimes.com/wirecutter/reviews/skylight-calendar-review/）.我们的最新产品是[天历2],它刚刚推出了热烈的评论。我们的使命是通过创造世界上最简单的产品和服务来连接亲爱的人，从而改善家庭生活。我们的创始人是前风险投资者和连续企业家，他们已经将这个业务规模提高到3亿美元以上的年度收入，同时完全启动和利。我们能够成长为一个幸福健康的公司，专注于让客户喜欢的产品，而没有投资者在我们的首里呼吸。** 关于角色：** 我们的理想候选人是一个经验丰富的全堆积工程师，拥有深入的经验，可靠，令人愉快的客户体验，以及创造更简单的生活产品的热情。你知道如何设计和维护强大的 API,与第三方集成，简化客户工作流程，并追踪有害 bug. 在这个角色中，你将与客户成功和工程密切合作，以确定和解决共同的客户疼痛点，以及改善我们的 CS 团队使用的内部工具和系统。我们正在寻找喜欢找到简单，直接的技术解决方案复杂的问题的人。对我们的堆 (Ruby on Rails,TypeScript,React/React Native) 的经验很重要，我们的底线要求是简单的：强大的工程基础，有意义地改进核心系统，并致力于为我们的客户提供卓越的结果。- 6年以上与我们的堆的经验 (Ruby upon Rails,Typescript,React /React native) - 你很高兴成为一个自动激励和有能力的团队的一部分，它自豪地对每员工产生巨大影响。- 你拥有可靠后端服务实施，测试和维护的经验记录，以及项目终结至终结的所有权。- 你热衷于以大小的方式改善客户体验，无论是通过修复错误还是彻底调整整个流程。- 作为一名在代码和人类语言中最优秀的沟通者，帮助跨越团队和技术堆界进行深入的技术讨论。
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Skylight is a technology startup building the OS of the family. We make Skylight Calendar, the smart calendar loved by millions of families (plus [Wired](https://www.wired.com/story/are-digital-wall-calendars-worth-it/) and [the Wirecutter](https://www.nytimes.com/wirecutter/reviews/skylight-calendar-review/)). Our latest product is [Calendar 2](https://myskylight.com/calendar/), which just launched to rave reviews.
Our mission is to connect loved ones by creating the world’s simplest products and services that improve family life. Our founders are former venture capitalists and serial entrepreneurs who have scaled this business to $300M+ in annual revenue while being completely bootstrapped and profitable. We get to grow a happy, healthy company focused on making products our customers love without investors breathing down our necks.
**About the Role:**
Our ideal candidate is a seasoned full stack engineer with deep experience in building reliable, delightful customer experiences, and a passion for creating products that make life easier. You know how to design and maintain robust APIs, integrate with third parties, streamline a customer workflow, and track down a pernicious bug.
In this role you'll work closely with both Customer Success and Engineering to identify and address common customer pain points, as well as improve the internal tools and systems used by our CS team. We're looking for someone who loves finding simple, straightforward technical solutions to complex problems.
Experience with our stack (Ruby on Rails, Typescript, React/React Native) is important, and our bottom-line requirements are simple: a strong engineering foundation, a desire to meaningfully improve core systems, and a commitment to delivering exceptional outcomes for our customers.
- 6+ years of experience with our stack (Ruby on Rails, Typescript, React/React Native)
- You’re excited to be part of a self-motivated and capable team that prides itself on having a massive impact per employee
- You have a track record of implementing, testing, and maintaining reliable backend services, as well as owning projects end to end
- You’re passionate about improving the customer experience in ways big and small, whether that’s by fixing a bug or overhauling an entire flow
- You’re a first-rate communicator in both code and human language, contributing to deep technical discussions across team and tech stack boundaries
- You work closely with non-technical stakeholders to design and build features that make customers’ eyes light up and keep our bootstrapped business humming
- You’re great at figuring out how systems can work better and love having the autonomy to leave things better than you found them
**Our competitive compensation package includes:**
- Competitive Salary + Equity Package
- 401K matching
- Wellness, learning, and home-office budgets
- Health, Dental & Vision Medical Plans
- Tremendous autonomy to set the direction of your work
- Unlimited PTO
- Company holidays on the first Friday of every month (Except November, December. & January)
The anticipated base salary range for this position is $180K-200K per year. This range reflects the compensation Skylight reasonably and in good faith expects to pay for the position at the time of posting. Actual compensation will be determined based on job-related factors, which may include experience, qualifications, skills, education, geographic location, and internal equity. Skylight also offers benefits, including medical, dental, vision, and paid time off.
**Equal Employment Opportunity**
Skylight is an equal opportunity employer committed to building a diverse and inclusive team. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by applicable federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance, Skylight will consider for employment qualified applicants with arrest and conviction records.