客户成功经理 - 中西部
Client Success Manager - Midwest
关于 Crossover Health
Crossover Health 正在创造应有健康未来。这是一家全国性的、以团队为基础的医疗集团，专注于健康和预防，超越传统的疾病护理，公司提供一种全新的医疗模式——初级健康，其基础是可信赖的关系、跨学科的护理团队方法以及基于成果的支付方式。Crossover 的初级健康模式整合了初级护理、物理医学、心理健康、健康指导、护理导航等，通过全方位的方式提供护理服务——现场、虚拟和异步消息。我们正在建立一个社区，成员将医疗保健视为他们生活方式的主动部分。
职位概述
必须居住在伊利诺伊州、印第安纳州、俄亥俄州或肯塔基州。
客户成功经理是客户导向的账户管理团队成员，具有数据驱动能力。该职位注重客户和会员体验，通过参与实现收入增长计划。
职位职责
- 与副首席客户成功经理或高级客户成功经理合作，利用账户管理系统和仪表板，主动识别影响团队收入目标的机会
- 为客户规划、执行和分析定制的参与策略和战术提供建议
- 制定并执行实现或超越与会员参与相关的收入目标的路径
- 完成客户调研并设定参与活动的期望
- 领导客户参与计划
- 与客户合作开展现场和虚拟活动以提高参与度
- 与市场部门合作设计推动账户激活和用户增长的活动和体验
- 负责支持新账户的实施
- 管理定期安排的客户互动
- 利用内部数据源起草面向客户的材料
- 与副首席客户成功经理和高级客户成功经理协作，跨职能响应紧急客户请求
- 与医疗集团、临床运营、技术、数据科学与分析、市场、产品部门合作进行参与工作
- 为账户管理团队提供支持，管理内部项目和收入报告
- 执行其他指派的任务
任职要求
- 3 年以上客户成功、市场营销和会员体验经验
查看英文原文
About Crossover Health
Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle.
Job Summary
Must reside in Illinois, Indiana, Ohio, or Kentucky.
The Client Success Manager is a data-driven client-facing member of the Account Management team. This individual prioritizes the client and member experience while developing and executing revenue growth plans through engagement. Job Responsibilities
- Partners with Associate Principal or Senior Client Success Manager to leverage Account Management systems and dashboards to proactively identify opportunities to impact team revenue goals
- Consults with client on planning, execution and analysis of tailored engagement strategies and tactics
- Develops and executes against path to achieving/exceeding revenue targets as related to member engagement
- Completes client discovery and expectation setting around engagement activities ● Leads client engagement initiatives
- Partners with clients to develop and execute onsite and virtual events to increase engagement
- Partners with Marketing to design events and experiences that drive account activations and users
- Responsible for supporting new account implementation
- Manages a cadence of proactively scheduled client interactions
- Leverages internal data sources to draft client facing materials
- Partners with Associate Principal and Senior Client Success Manager to work cross functionally to respond to urgent client requests
- Partner and collaborate with Medical Group, Clinical Operations, Technology, Data Science & Analytics, Marketing, Product on engagement efforts
- Provides support across the Account Management team to manage internal projects and revenue reporting
- Performs other duties as assigned
Required Qualifications
- 3+ years of client success, marketing and member experience
- Bachelor’s degree in a relevant discipline
Preferred Qualifications
- Experience in consumer health technology, ideal
- Exceptional communication skills that are conducive to driving outcomes with clients
- Ability to build internal and external relationships, partnerships, business development
- Demonstrated ability to work cross functionally and build relationships
- Outstanding creative thinking and problem-solving skills
- Exceptional organization and project management skills with ability to work collaboratively and independently.
- Self-starter and detail-oriented, ability to multi-task in a fast-paced environment with frequently shifting priorities.
Physical Job Requirements
- Up to 50% travel
- May require standing, walking and sitting for extended amounts of time.
- Occasionally lift and carry items weighing up to 50 lbs.
- Manual and finger dexterity and hand-eye coordination
- Includes full range of body motion including.
- Requires corrected vision, hearing and speech within normal ranges. Must be able to effectively communicate with team members.
The base pay range for this position is $64,738.00 to $84,159 per year. Pay range may vary depending on work location, applicable knowledge, skills, and experience. This position may be eligible for an annual bonus opportunity and comprehensive benefits package that includes Medical Insurance, Dental Insurance, Vision Insurance, Short- and Long-Term Disability, Life Insurance, Paid Time Off and 401K.Crossover Health is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at .
To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.
Originally posted on Himalayas