双语客户服务代表
Bilingual Customer Services Representative
在 Zotec Partners，我们的员工成就一切。
改变医疗行业并不容易。但当你组建像我们这样的团队时，这个目标就能成为现实。我们的成就离不开我们杰出的员工——遍布全国的 Zotec 家庭成员，他们让这家公司成为最佳工作场所之一。
25 多年前，我们带着一个明确的愿景创立了 Zotec，与医生合作，简化医疗业务。如今我们有超过 900 名员工，我们继续用卓越的人才和精力实现这一愿景。我们是一支由创新者、合作者和实干者组成的团队。
我们正在寻找一名双语（西班牙语）客户服务中心代表加入我们。这是一份远程职位。
作为远程客户服务中心代表，你每天都有机会通过接听患者的来电并解决他们的账单问题，从而对患者的生活产生积极影响，而且可以在家中的舒适环境中完成！
你将负责：
· 回应患者关于医疗账单、保险覆盖范围和付款方式的来电
- 以清晰且富有同理心的方式解释账单、余额和付款计划
- 在账单和患者管理系统中准确记录互动内容
- 与其他 Zotec 团队协作，解决患者的问题
- 始终遵守 HIPAA 和公司政策
- 达到质量、生产力和客户满意度标准
你将为 Zotec 带来：
· 英语和西班牙语双语能力
- 高中毕业或同等学历
- 需要家庭网络，最低下载速度 20 mbps，上传速度 10 mbps
- 在呼叫中心或以客户为导向的环境中有经验
- 需要优秀的客户服务技能
- 能够理解、分析和解读复杂文件
- 熟练使用 MS Office
- 必须注重细节，具有高度准确性
- 优秀的书面沟通和组织能力
- 出色的口头沟通和人际交往能力
- 灵活的心态；愿意并能够执行各种任务，适应变化
- 能够在团队环境中工作
- 在日常工作中专业地行使判断力和独立决策能力
在 Zotec，我们的使命是让每个人都能更好地运作医疗体系。我们重视信任、卓越和关怀，这是我们与客户及彼此合作的方式。你将有机会承担责任
查看英文原文
At Zotec Partners, our People make it happen.
Transforming the healthcare industry isn’t easy. But when you build a team like the one we have, that goal can become a reality. Our accomplishments can’t happen without our extraordinary people – our team members across the country who make up our diverse Zotec family and help make this company a best place to work.
Over 25 years ago, we started Zotec with a clear vision, to partner with physicians to simplify the business of healthcare. Today we are more than 900 employees strong and we continue to use our incredible talent and energy to bring that vision to life. We are a team of Innovators, Collaborators and Doers.
We’re seeking a Bilingual (Spanish) Customer Service Representative to join us. This is a remote position.
As a remote Customer Service Representative, you will have the opportunity to make a positive impact in patient lives every day, by answering their inbound calls and resolving their billing inquires, all from the comfort of your own home!
What you’ll do:
· Respond to inbound calls from patients regarding medical bills, insurance coverage, and payment options
- Explain billing statements, balances, and payment plans in a clear and compassionate manner
- Document interactions accurately in billing and patient management systems
- Collaborate with other Zotec Teams to resolve patient concerns
- Maintain compliance with HIPAA and company policies at all times
- Meet quality, productivity, and customer satisfaction standards
What you’ll bring to Zotec:
· Bilingual in English and Spanish
- High school diploma or equivalent
- Home internet required with a minimum of 20 mbps download/10 mbps upload speed
- Experience in a call center or customer-oriented environment
- Excellent customer service skills required
- Ability to understand, analyze and interpret complex documents
- Proficient MS Office skills
- Must be detail oriented with high degree of accuracy
- Excellent written communications and organizational skills
- Exceptional verbal communication and interpersonal skills
- Flexible mentality; willing and capable of performing varied tasks and adapting to change
- Able to work in a team environment
- Professionally exercises discretion and independent judgment in day-to-day work
At Zotec, our purpose is to make healthcare work better for everyone. We value trust, excellence, and care in how we work with our clients and each other. You’ll have the opportunity to take ownership of your work, contribute ideas, and learn from experienced colleagues who want you to succeed. If that sounds like the kind of team you’d like to join, we’d like to talk with you.
Learn more about our organization, by visiting us at www.zotecpartners.com
E-Verify and Equal Opportunity Employer
Originally posted on Himalayas