客户成功专员（葡萄牙语和西班牙语必须掌握）
Customer Success Specialist (Portuguese & Spanish Mandatory)
Grubtech 是食品与科技交汇的地方，可能性成为现实。我们是统一的电商引擎，正在革新食品饮料和快消企业如何在以数字为先的世界中连接、运营和扩展。
作为覆盖 18 个动态市场的领先食品饮料和杂货品牌的后盾，我们不仅仅提供技术——我们打造体验，改变企业与客户互动的方式。我们的强大集成平台和前沿工具使企业能够无缝管理全渠道运营，将复杂性转化为竞争优势。
从充满活力的阿联酋总部，到斯里兰卡、埃及、沙特阿拉伯和西班牙不断扩大的办公室，我们正一步步构建商业的未来。我们进入新市场的快速扩张不仅仅是增长——而是将变革性技术带给那些准备在数字市场重新定义可能的企业。
在 Grubtech，我们认为每一份美味的餐食配送、每一次顺畅的杂货订单以及每一位满意的客户背后，都有强大的技术在默默运作，让一切变得可能。加入我们，一起塑造统一电商的未来，一个市场一个市场地推进。
职位概述：
我们正在寻找一位积极主动、以人为主导的客户成功专员（必须掌握葡萄牙语和西班牙语）加入我们快速发展的团队！在此职位中，您将建立并维护与客户的长期关系，支持他们持续使用我们的平台，并帮助推动采用率和留存率。您对葡萄牙语的熟练程度以及与人沟通的能力将是确保客户得到充分支持、信息准确和赋权的关键。
主要职责：
- 新客户入职：作为初始和主要联系人，确保顺利过渡，使客户准备好使用我们平台的所有功能。
- 关系管理：建立并维护与客户的牢固关系，了解他们的需求，确保他们通过我们的解决方案取得成功。
- 成功分析：监控客户表现和平台使用情况，识别改进机会并预见潜在问题。
- 问题解决：作为我们平台的专业人员，回答问题并协助解决挑战。
- 反馈与改进：收集客户反馈，并与产品和开发团队合作，帮助塑造我们工具的未来。
要求：
- 英语熟练，
查看英文原文
Grubtech is where food meets technology, and possibilities become reality. We're the unified commerce engine revolutionizing how F&B and quick commerce enterprises connect, operate, and scale in today's digital-first world.
As the backbone behind leading F&B and grocery brands across 18 dynamic markets, we don't just provide technology - we craft experiences that transform how businesses engage with their customers. Our robust integration platform and cutting-edge tools empower enterprises to seamlessly manage omnichannel operations, turning complexity into competitive advantage.
From our headquarters in the vibrant UAE to our growing offices in Sri Lanka, Egypt, KSA, and Spain, we're building the future of commerce one innovation at a time. Our rapid expansion into new markets isn't just about growth - it's about bringing transformative technology to businesses ready to redefine what's possible in the digital marketplace.
At Grubtech, we believe that behind every great meal delivery, every smooth grocery order, and every satisfied customer is powerful technology working invisibly to make it all happen. Join us as we continue to shape the future of unified commerce, one market at a time.
Job Overview:
We are looking for a proactive and people-oriented Customer Success Specialist (Portuguese & Spanish Mandatory) to join our fast-growing team! In this role, you will build and nurture long-term relationships with our customers, support their ongoing success with our platform, and help drive adoption and retention. Your fluency in Portuguese and ability to connect with people will be key to ensuring our customers are well-supported, informed, and empowered.
Key Responsibilities:
- New customer onboarding: Be the initial and main point of contact, ensuring a smooth transition and that customers are ready to use all the features of our platform.
- Relationship management: Establish and nurture strong relationships with our clients, understanding their needs and ensuring they achieve success with our solution.
- Success analysis: Monitor customer performance and use of the platform, identifying opportunities for improvement and anticipating potential problems.
- Problem solving: Act as a specialist on our platform, answering questions and assisting in resolving challenges.
- Feedback and improvement: Collect customer feedback and collaborate with the product and development teams to help shape the future of our tool.
Requirements:
- Proficiency in English, Portuguese, and Spanish (mandatory).
- At least 1 year experience in Onboarding, Customer Success, or a similar role, preferably in the SaaS sector.
- Excellent communication and interpersonal skills.
- Ability to work autonomously and proactively.
Originally posted on Himalayas