数字客户经理
Digital Account Manager
Newsweek 是一家在全球拥有超过90年历史的媒体机构,凭借优质内容赢得了用户的关注和信任。Newsweek 每月触达1亿人,通过十余种印刷和数字平台提供具有深度思考的新闻、观点、图片、图表和视频。Newsweek 总部位于纽约市,并在欧洲、中东、非洲和亚洲出版国际版。
Adprime
数字客户经理,销售策略与客户服务
职位描述
由 Newsweek 旗下的 Adprime 正在寻找一位充满热情且有动力的客户经理加入不断壮大的销售策略与客户服务团队。该职位将负责管理自己的客户群,包括客户关系的开发与管理、数字媒体活动以及提案请求(RFP)。客户经理将协助销售团队完成新业务的成交,促进现有客户的增长与留存,并确保整体客户满意度。该职位将是内部跨职能团队与客户之间的联络人。
这是一个令人兴奋的机会,适合那些能够独立工作、享受协作,并且最重要的是,有强烈愿望帮助客户取得成功的人。该职位将在推动 Adprime 客户名单的增长和维护方面发挥关键作用。
职责
客户管理
- 负责管理数字媒体活动——包括展示广告、移动端/平板、OTT、前贴片视频、线索生成和定制赞助
- 必须主动管理所有客户,密切监控每日投放指标,向客户提供优化建议,确保活动达到KPI,并争取额外预算和续约
- 与广告运营和出版商发展团队紧密合作,分析活动表现指标并制定优化策略
- 在出现问题时协助解决问题和排查故障;必须能够协作识别并解决相关问题
- 为所负责的活动制定全面的报告,并主动向客户提供绩效更新
- 协助销售团队向客户推广新产品或现有产品
- 管理 DSP 客户,建立关系,解决问题并协助客户账户增长
策划
- 协助回应 RFP;制定媒体策略并创建 Excel 和 PowerPoint 提案
- 能够解析品牌需求,并将客户目标与 Adprime 的产品进行对齐
- 利用 DMP 识别受众群体并为提案预测库存
查看英文原文
Newsweek is the global media organization that has earned audience time and trust for more than 90 years. Newsweek reaches 100 million people each month with thought-provoking news, opinion, images, graphics, and video delivered across a dozen print and digital platforms. Headquartered in New York City, Newsweek also publishes international editions in EMEA and Asia.
Adprime
Digital Account Manager, Sales Strategy & Client Services
Description
Adprime by Newsweek is seeking a passionate & motivated Account Manager to join the growing Sales Strategy & Client Services team. This role will be responsible for overseeing their own book of businesses which includes the development and management of client relationships, digital media campaigns and requests for proposals (RFPs). The Account Manager will be responsible for assisting Sales with closing new business, growing and retaining existing accounts, and ensuring overall client satisfaction. This role will be the liaison between internal cross functional teams and our clients.
This is an exciting opportunity for someone who excels well with independence, enjoys collaboration, and most importantly, has a strong desire to help our clients succeed. This role will be instrumental in helping to grow and maintain Adprime’s account list.
Responsibilities
Account Management
- Responsible for the management of digital media campaigns – including display, mobile/tablet, OTT, pre-roll video, lead generation and custom sponsorships
- Must proactively manage all accounts by closely monitoring daily delivery metrics, providing clients with optimization recommendations, ensuring campaigns meet KPIs, and securing incremental budgets and renewals
- Work closely with Ad Ops & Publisher Development Teams to analyze campaign performance metrics and develop optimization strategies
- Help problem-solve and troubleshoot when issues arise; must be able to work collaboratively to identify and solve a problem
- Develop robust reporting for assigned campaigns while proactively sending Clients performance updates
- Assist Sales with upselling new or existing products to clients
- Manage DSP clients, build relationships, problem-solve and assist with growing the account
Planning
- Help respond to RFPs; develop media strategy & create Excel and PowerPoint proposals
- Able to dissect a brand’s brief and align client goals with Adprime offerings
- Leverage DMPs to identify segments and forecast inventory for proposals
- Work with the Publisher Development Team to request avails and develop site lists
- Help build and manage 1st party data segment library
- Collaborate with 3rd party data providers to identify relevant segments and forecast scale and inventory
Desired Skills & Experience Required
- Minimum of 3 years’ experience in digital media (planning and/or campaign management) – managed service and DSP/exchange experience preferred
- Ability to multi-task, prioritize and adhere to deadlines, and solve problems
- Team player who is positive, hard-working, and who has a can-do attitude
- Strong communication skills with high attention to detail
- Ability to analyze data and clearly communicate findings
- Forward thinking with a client satisfaction mindset
- Programmatic experience and/or prior experience in healthcare advertising is a plus
- Proficient in MS Office, specifically with strengths in Excel and PowerPoint
- BA/BS required
Salary range: $90,000 - $100,000
Newsweek is an equal opportunity employer. We seek employees of diverse backgrounds and are committed to providing an inclusive, equitable and respectful workplace.
Originally posted on Himalayas