现场服务调度负责人
Lead Field Service Dispatcher
期待更多。连接更多。在Diebold Nixdorf成为更优秀的自己。我们的团队自动化、数字化并改变全球超过7500万人在这个高度互联、以消费者为中心的世界中进行银行和购物的方式。加入我们，在这个重要而有成就感的职位中，将人们与商业连接起来。
现场服务调度主管是现场运营人员的主要联系人，并作为客户、现场运营和内部业务团队之间的联络人。该职位协调和监控客户预约、工单池和技术人员的工作量，以确保及时的服务和卓越的客户体验。职责包括路线管理、预约协调、备件可用性、SLA合规性以及将工作分配给现场服务技术人员和第三方供应商。现场服务调度主管根据客户承诺、技术人员技能、资源可用性和运营优先级主动分配和重新分配工作，同时确保运营高效且成本可控。
此职位为全远程办公，成功候选人必须位于英国。
最初发布于Himalayas
查看英文原文
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.
Lead Field Service Dispatcher serves as the primary point of contact for Field Operations personnel and a liaison between customers, Field Operations, and internal business groups. The role coordinates and monitors customer appointments, schedules, job pools, and technician workloads to ensure timely service and an excellent customer experience. Responsibilities include route management, appointment coordination, spare parts availability, SLA compliance, and dispatching work to field service technicians and third-party providers. The Lead Field Service Dispatcher proactively assigns and reassigns work based on customer commitments, technician skills, resource availability, and operational priorities, while ensuring an efficient and cost-effective operation.
This role is fully remote, and the successful candidate must be based in the United Kingdom.
Originally posted on Himalayas