运营经理, 缓和过渡合作伙伴
Operations Manager, Palliative Transition Partner
关于我们
Ennoble Care 是一家提供移动基础护理、缓和医疗和临终关怀服务的公司，患者遍布纽约州、新泽西州、马里兰州、华盛顿特区、弗吉尼亚州、俄克拉荷马州、堪萨斯州、宾夕法尼亚州、德克萨斯州、佛罗里达州和佐治亚州。Ennoble Care 的临床医护人员会前往患者家中，为患有慢性疾病和行动受限的患者提供连续性照护。Ennoble Care 提供多种项目，包括远程患者监测、行为健康管理和慢性病管理，以确保患者由他们熟悉和信任的团队获得最高质量的照护。我们寻找那些致力于带来改变并践行我们口号“关爱是一种荣耀”的人。立即加入 Ennoble Care！
职位概要：
缓和医疗过渡合作伙伴运营经理将负责一个不断增长的家庭为基础的缓和医疗/临终关怀护理过渡合作项目的集中化运营层面：患者协调、转介完成、排班和报告。该职位的设立是为了与合作伙伴的关键利益相关者建立牢固的工作关系，并随着合作扩展到新市场，搭建可扩展的运营模式。
主要职责
中心呼叫与排班运营
· 管理负责患者外联、从转介伙伴处接收温暖交接以及完成转介/筛选的团队
· 在共享日历系统中负责实时患者排班，根据市场特定的医生规则进行操作，无需转移或交接
需求规划与报告
· 根据转介量和患者群体增长预测各市场的人员需求
· 负责并报告核心中央指标：温暖交接率、缓和医疗过渡率、参与率、按病情严重程度计算的患者访问次数、及时开始照护的比例
· 为季度业务评审和内部领导更新建立定期报告机制
团队与运营管理
· 招聘、培训和管理中心呼叫/排班员工
· 在各市场建立并维护患者外联、转介/筛选完成和排班的标准操作流程
· 在中心团队与市场团队之间出现排班冲突或规则不匹配时，作为问题升级处理点
合作伙伴关系管理与问题解决
· 作为合作伙伴组织的主要运营联系人，与他们的管理层和市场前线员工建立信任的工作关系
· 主动识别中心运营与市场/合作伙伴团队之间的摩擦点，并推动解决
· 带来结构化的解决方案
查看英文原文
About Us
Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, Texas, Florida, and Georgia. Ennoble Care’s clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including, remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, “To Care is an Honor.” Join Ennoble Care today!
Job Summary:
The Operations Manager, Palliative Transition Partner will own the centralized operational layer for a growing home-based palliative/hospice care transition partnership: patient coordination, referral completion, scheduling, and reporting. This role is being created to build strong working relationships with partner stakeholders, and stand up a scalable operating model as the partnership expands to new markets.
Key Responsibilities
Central Calling & Scheduling Operations
· Manage the team responsible for patient outreach, warm handoffs from referral partner, and referral/screening completion
· Own live patient scheduling against a shared calendar system, applying market-specific provider rules without requiring a transfer or hand-off
Demand Planning & Reporting
· Forecast staffing needs by market based on referral volume and panel growth
· Own and report core central metrics: warm handoff rate, palliative transition rate, engagement rate, visits/patient by acuity, timely initiation of care
· Build recurring reporting cadence for quarterly business reviews and internal leadership updates
Team & Operations Management
· Hire, train, and manage the central calling/scheduling staff
· Build and maintain SOPs for patient outreach, referral/screening completion, and scheduling across markets
· Serve as escalation point when scheduling conflicts or rule mismatches arise between central and market teams
Partner Relationship Management & Problem Solving
· Serve as a primary operational point of contact for the partner organization, building trusted working relationships with their leadership and market-facing staff
· Proactively identify friction points between central operations and market/partner teams, and drive resolution
· Bring structured problem-solving to recurring operational issues (e.g., scheduling mismatches, referral gaps) rather than escalating without a proposed path forward
· Represent central operations in partner-facing meetings and business reviews
Expansion Management
· Lead operational onboarding for new markets: capture local scheduling rules, provider calendar setup, staffing ramp
· Partner with market and regional leadership to validate rule configurations before go-live
· Iterate on the central/market operating model as new markets surface edge cases
Cross-Functional Coordination
· Partner with the external care partner organization on shared metrics and process changes
· Coordinate with market-based clinical teams on scheduling logistics and issue resolution
· Flag risks or gaps to leadership proactively rather than waiting for scheduled reviews
Qualifications
· 3+ years in healthcare operations, care coordination, or scheduling operations management (home-based care, hospice, or palliative experience strongly preferred)
· Demonstrated experience managing a team of coordinators/schedulers, including hiring and training
· Strong data/reporting skills — comfortable building and maintaining recurring metrics reports (Excel required, AI skills recommended)
· Track record of managing operational rollouts or expansions across multiple sites/markets
· Strong relationship management skills — experience serving as a primary point of contact for an external partner or client organization, with a track record of resolving operational friction collaboratively
Starting Rate: $75,000/yr
Full-time employees qualify for the following benefits:
- Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity.
- Paid Time Off
- Paid Office Holidays
All employees qualify for these benefits:
- Paid Sick Time
- 401(k) with up to 3% company match
- Referral Program
- Payactiv: pay-on-demand. Cash out earned money when and where you need it!
Candidates must disclose any current or future need for employment-based immigration sponsorship (including, but not limited to, OPT, STEM OPT, or visa sponsorship) before an offer of employment is extended.
Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to - race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.
Originally posted on Himalayas