高级产品经理，订单质量
Senior Product Manager, Order Quality
我们正在改变杂货行业
在Instacart，我们邀请世界通过食物传递爱，因为我们相信每个人都能获得他们喜爱的食物，并有更多时间与所爱的人一起享受。当其他人看到简单的杂货配送需求时，我们看到的是令人兴奋的复杂性和无限的机会，以满足我们社区的各种需求。我们致力于提供客户依赖的必要服务，帮助他们购买杂货和家庭用品，同时为Instacart个人购物者提供安全且灵活的收入机会。
Instacart已成为数百万人的生命线，我们正在组建一支团队，帮助我们将购物车向前推进。如果你准备做出一生中最好的工作，欢迎加入我们的团队。
Instacart是一个以灵活性为先的团队
我们做最好工作的方式没有统一的标准。我们的员工可以选择在家中、办公室或最喜欢的咖啡店完成最佳工作，同时通过定期的线下活动保持联系并建立社区。了解更多关于我们灵活的工作地点方式。
简介
我们正在寻找一位高级产品经理，负责订单质量的愿景、策略和执行。该职位位于购物者和客户体验的交汇点，致力于改进商品发现和替换流程，同时确保客户可以轻松传达他们的偏好。
履约订单质量是Instacart客户满意度和零售商信任的关键驱动因素。你将定义并交付一个路线图，使我们的客户和零售商能够可靠地完成订单，并为我们的购物者提供高效的拣选体验。
你将与一支由工程师、设计师和数据科学家组成的专门团队紧密合作，跨组织协作以推动一致的优先事项。
职位介绍
这是一个利用前沿AI和大语言模型（LLM）技术定义购物者和客户流程的激动人心的机会。
- 负责履约中的订单质量端到端产品策略和路线图，从发现到规模化发布，推动迭代和新想法。
- 与设计和研究团队合作，深入了解客户和购物者的需求，开发过程中深入理解店内零售购物体验。
- 定义成功指标并运行严格的实验计划（A/B测试、多变量测试），以提高核心结果，如参与度、转化率和留存率。
- 跨部门协作，与工程、设计和数据科学团队紧密配合，推动项目进展。
查看英文原文
We're transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
Overview
We are seeking a Senior Product Manager to own the vision, strategy, and execution for Order Quality. This role sits at the intersection of shopper and customer experiences, working to improve item discovery and replacement workflows while ensuring customers can easily communicate their preferences.
Fulfillment Order Quality is a critical driver of customer satisfaction and retailer trust at Instacart. You will define and deliver a roadmap that enables reliable fulfillment for our customers and retailers and efficient picking experiences for our shoppers.
You will partner closely with a dedicated team of engineers, designers, and data scientists, collaborating across the organization to drive aligned priorities.
About the Job
This is an exciting opportunity to define the shopper and customers flows using cutting edge AI and LLM technologies.
- Own the end-to-end product strategy and roadmap for Order Quality within Fulfillment, driving iterative and new ideas from discovery through scaled launch.
- Partner with design and research to deeply understand customer and shopper needs, develop with a deep understanding of in-store retail shopping experiences
- Define success metrics and run a rigorous experimentation program (A/B tests, multivariate tests) to improve core outcomes such as engagement, conversion, and retention.
- Work cross-functionally with engineering, data science, operations, partnerships, legal, and privacy to deliver responsibly built features at scale, balancing speed with quality and compliance considerations.
- Build alignment across diverse stakeholders, communicate tradeoffs and decisions with clarity, and ruthlessly prioritize to maximize customer and business impact in a fast-paced environment.
About You
Minimum Qualifications
- You have 4+ years of product management experience, ideally within operationally complex physical environments
- You've built products end-to-end and know how to drive initiatives from early concept through scaled delivery.
- You're highly data-literate and comfortable navigating ambiguity with analytical rigor, using data to prioritize ruthlessly and make sound tradeoffs.
- You communicate complex ideas with clarity and influence — aligning cross-functional teams and senior stakeholders around shared goals without direct authority.
- You understand the shopper and customer experience deeply, and you hold yourself accountable to meaningful customer and commercial outcomes.
- You operate with an entrepreneurial mindset, comfortable moving fast in evolving environments while maintaining high standards.
#LI-Remote
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
For Canadian based candidates, the base pay ranges for a successful candidate are listed below.
CAN
$194,000—$204,500 CAD