客户支持专员 I，会计
Customer Support Specialist I, Accounting
Xplor Technologies 为日常生活中核心的体验提供支持。通过现代垂直软件、嵌入式支付和人工智能驱动的功能，我们帮助健身、休闲、高尔夫与俱乐部、现场服务、洗衣、教育以及其他基于会员制和服务型的行业简化运营、挖掘洞察力并提升客户和会员的体验。
我们整合了 Clubessential、foreUP、myFitApp、Vermont Systems、Momence、Exerp 等众多知名品牌。
加入我们的 Clubessential 团队，担任 Customer Support Specialist I（会计方向），每天带来真正的影响力。我们这样说是因为我们知道，每一次对话、每一个界面设计以及每一次新功能发布，都是我们提升客户及他们所服务的人和社区日常体验的机会。
你将负责以下工作：
- 作为客户支持请求的初始联系人，通过电话、邮件、聊天和语音信箱进行处理，确保及时有效的解决。
- 为 Clubessential 产品提供高级支持，包括会计、支付、会员、宴会、报告、硬件集成及相关技术环境。
- 在 CRM 系统中全面记录客户互动，并在必要时将问题升级到更高支持层级。
- 与客户沟通以了解他们的需求，提供增值服务并展示技术能力。
- 排查支付解决方案的问题，并与第三方合作伙伴协作解决与信用卡设备、网络和处理相关的复杂问题。
- 成为客户信赖的顾问，管理期望并推动产品采用。
- 主动监控客户使用情况和健康状况，识别高风险账户，并实施策略提高留存率和满意度。
- 通过参与产品发布信息以及任何新产品的服务，保持对产品的全面了解。
- 协助产品团队和内部客户开发想法、概念和解决方案，帮助产品实现公司目标，促进公司增长，并便于后续的实施和支持。
- 独立处理与支付处理、会计流程和报告相关的复杂多系统客户问题，尽量减少升级。
工作安排：
美国全远程：你可以在此职位上完全远程工作，前提是您在美国拥有合法的工作权利。
查看英文原文
Xplor Technologies powers the experiences at the heart of everyday life. Through modern vertical software, embedded payments, and AI-powered capabilities, we help businesses in fitness, recreation, golf and club, field services, laundry, education, and other membership-based and service-based industries simplify operations, uncover insights, and elevate customer and member experiences.
We unite popular brands such as Clubessential, foreUP, myFitApp, Vermont Systems, Momence, Exerp, and many more.
Join our Clubessential team as Customer Support Specialist I, Accounting to make a real impact every day. We say that because we know that every conversation we have, every interface we design, and every new feature we ship is another opportunity for us to elevate everyday life experiences for our customers and the people and communities they serve.
Some of the things you'll do:
- Serve as the initial contact for client support requests via phone, email, chat and voicemail, ensuring timely and effective resolution.
- Provide advanced support for Clubessential products including accounting, payments, membership, banquets, reporting, hardware integrations, and related technical environments.
- Document client interactions comprehensively in CRM systems and manage escalation to higher support levels when necessary.
- Engage with clients to understand their needs, offering value-added solutions and demonstrating technical proficiency.
- Troubleshoot payment solution issues and work with third-party partners to resolve complex problems related to credit card devices, networking and processing.
- Act as a trusted advisor to clients, managing expectations and promoting product adoption.
- Proactively monitor client utilization and health, identify at-risk accounts, and implement strategies to improve retention and satisfaction.
- Maintain full product knowledge by engaging in product release information along with any new products or services offered.
- Assist Product team and Internal Customers to develop ideas, concepts and solutions that help the product meet company objectives allowing for company growth and ease to implement and support the product ongoing.
- Own and resolve complex, multi-system client issues related to payment processing, accounting workflows, and reporting with minimal escalation.
Working arrangements:
Fully Remote in the United Sates: You can work fully remote in this position, provided you have eligible working rights in the United States and do not require sponsorship.
Qualifications
What would make me a good candidate?
We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big-picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.
You'll need:
- Bachelor’s degree in Business Administration, Accounting, Finance, or a related field preferred.
- Strong technical proficiency with curiosity and ability to quickly learn new software and technologies.
- Solid understanding of financial processes including budgeting, forecasting, and financial reporting.
- Exceptional communication skills with the ability to interact effectively with both technical and non-technical stakeholders.
- Demonstrated problem-solving skills and the ability to manage multiple priorities in a fast-paced environment.
- Process-oriented with a knack for improving and streamlining operations.
- Team-oriented with a proactive approach to client support and relationship management.
At Xplor, we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences. So even if you think you do not tick all the boxes, we still encourage you to apply.
Values and Life at Xplor
Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day:
- Find a better way
- Do the right thing
- Say it straight
- Win together
- Own the outcome
If these values sound like you and describe people you want to work with, you will thrive at Xplor.
As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.
Ready to apply?
To start your application, please submit your resume, and we will be in touch as soon as we can.
Got questions? You can email us at .
Originally posted on Himalayas