供应商关系总监（亚太区）
Director, Supplier Relations (APAC)
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在Twilio，我们正在塑造通信的未来，一切都在家中的舒适环境中进行。我们为[数十万家企业](https://customers.twilio.com/)提供创新解决方案，并赋能全球数百万开发者打造个性化的客户体验。
我们致力于[以远程优先的工作方式](https://www.twilio.com/en-us/blog/open-work)，并拥有强大的连接和全球包容文化，这意味着无论你身处何地，你都是一个充满活力的团队的一部分，这个团队有着多样化的经验，每天都在产生全球影响。随着我们继续革新世界互动的方式，我们不断学习新技能和经验，让工作真正令人满意。你的职业发展掌握在自己手中。
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**招聘与我们的工作方式**
我们使用人工智能（AI）来帮助提高招聘效率。但要说的是，每个招聘决定都是由真实的Twilions做出的！
此外，虽然我们是一家以远程优先的公司，但你可能会被要求偶尔亲自到场参加团队聚会、职能性会议或客户会议。
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**在Twilio看到自己的未来**
加入我们，成为Twilio亚太区供应商关系总监
**职位介绍**
Twilio正在寻找一位经验丰富的**供应商关系总监**，负责执行我们的供应策略，管理区域供应商和运营商合作关系，并领导亚太地区（APAC）的供应商关系专家团队。在这个职位上，你将把区域连接策略转化为实际操作，优化COGS、路由质量和直接供应商合作。与销售、产品、法律和运营部门的跨职能合作伙伴紧密合作，确保Twilio的基础设施可靠地与亚太地区多样化市场的快速企业增长保持一致。
**职责**
- **团队领导与发展：** 直接指导、辅导和管理供应商关系专家和分析师团队，推动运营卓越和亚太地区的区域协作。
- **供应商采购与谈判：** 领导与区域电信运营商、消息聚合商和OTT供应商的商业谈判，以获得具有竞争力的单位经济性（COGS），并扩展直接连接。
- **市场进入与产品对齐：** 与亚太销售和产品团队合作，分析市场需求，预测容量需求，并支持关键增长国家的本地化市场进入策略。
- **路由质量与分析：** 持续监控供应商表现，路由延迟等指标，确保服务质量达到高标准。
查看英文原文
**Who we are**
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to [hundreds of thousands of businesses](https://customers.twilio.com/) and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to [remote-first work](https://www.twilio.com/en-us/blog/open-work), and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
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**Hiring and how we work**
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
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**See yourself at Twilio**
Join the team as Twilio’s next Director, Supplier Relations APAC
**About the job**
Twilio is seeking an experienced **Director, Supplier Relations** to execute our supply strategy, manage regional vendor and carrier partnerships, and lead a team of supplier relations specialists across Asia-Pacific (APAC). In this role, you will translate regional connectivity strategy into operational execution, optimizing COGS, route quality, and direct supplier partnerships. Working closely with cross-functional partners in Sales, Product, Legal, and Operations, you will ensure Twilio's infrastructure reliably aligns with rapid enterprise growth across diverse APAC markets.
**Responsibilities**
- **Team Leadership & Development:** Direct, mentor, and manage a team of supplier relations specialists and analysts, fostering operational excellence and regional alignment across APAC.
- **Supplier Procurement & Negotiations:** Lead commercial negotiations with regional telecommunications carriers, messaging aggregators, and OTT suppliers to secure competitive unit economics (COGS) and expand direct connectivity.
- **GTM & Product Alignment:** Partner with APAC Sales and Product teams to analyze market demand, forecast capacity needs, and support localized go-to-market strategies for key growth countries.
- **Route Quality & Analytics:** Continuously monitor supplier performance, route latency, delivery success rates, and margins, using data-driven insights to optimize traffic allocation.
- **Regulatory & Compliance Execution:** Operationalize regional telecommunications mandates, local sender ID registries, and anti-spam regulations across APAC markets in coordination with Legal and Regulatory teams.
- **Operational Escalations:** Serve as the primary escalation point for supplier SLA breaches, network disruptions, and service degradations to maintain high platform uptime.
**Qualifications**
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
***Required:**
- Minimum of 7 years in the telecommunications or CPaaS industry, with at least 3 years in a leadership or senior supplier/carrier management role.
- Deep understanding of APAC telecommunications ecosystems, messaging aggregators, and regional market dynamics.
- Proven track record of negotiating commercial supplier agreements and driving unit economics (COGS) optimization.
- Experience collaborating with Sales, Product, and Operations to translate revenue demand into supplier capacity.
- Strong analytical skills with experience leveraging performance metrics and data tools for route optimization.
**Desired:**
- Professional fluency in English and an additional APAC language (e.g., Japanese, Mandarin, or Bahasa).
- Bachelor's degree in Telecommunications, Business, or a related field.
- Technical understanding of core communications protocols and standards (e.g., SMPP, SIP, REST APIs, A2P/P2P messaging).
**Location**
1. This role will be remote based in key APAC locations (Australia or Japan).
**Travel**
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% to 25% regional travel anticipated for supplier engagements and internal team alignment.
**What We Offer**
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
**Twilio thinks big. Do you?**
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call [Twilio Magic](https://www.twilio.com/company/values). Additionally, we empower employees to build [positive change in their communities](https://twilio.org/support-and-resources/impact-fund) by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, [please consider other open positions.](https://www.twilio.com/company/jobs#open-positions)
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**Twilio is proud to be an equal opportunity employer.** We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.