客户经理
Account Manager
SISCO，Cottingham & Butler公司旗下企业，是一家领先的第三方福利管理公司，致力于为客户提供最大化的员工福利价值。我们以雇佣最优秀的人才并为其配备最先进的技术而自豪，从而提供高效且富有温度的服务体验。我们的公司由充满动力、有抱负的你这样的人所驱动。
SISCO客户经理是分配给代理和客户的首要联系人，确保他们的咨询得到及时准确的处理。此职位需要与SISCO内部部门密切合作，包括客户服务、实施和注册部门，以提供高质量的服务并有效处理客户请求，包括常规和非常规的报告需求。
核心职责：
1. 为客户提供卓越服务，包括及时回应咨询、分析计划表现、定期回顾会议，并在适当的时候实施创新策略。
2. 协助各类保障类型的续保流程，确保所有相关报告在客户续保前至少90天完成并交付给相关人员。
3. 作为所有与客户续保或年中变更相关信息的中心枢纽，将收集的信息分发给相关部门（如财务、行政人员、免赔额、客户服务），并解决任何额外的信息需求。
4. 主持与客户和/或代理的虚拟和面对面会议，提供开放报名支持和协作续保讨论。
具体技能：
• 强大的口头和书面沟通能力。
• 熟练使用Excel。
• 对客户咨询高度响应。
• 能够在小组环境中开发并进行演示。
• 强大的人际交往能力，能够与客户建立基于信任的关系。
• 优秀的解决问题和成本分析能力。
• 能够与团队成员有效合作，并在语言和行为上展现专业性。
关于SISCO：
SISCO于1980年成立，是一家专注于独特复杂计划设计管理的精品第三方管理员。如今，SISCO被公认为员工福利领域的顶级第三方管理员，总部位于爱荷华州达比克，为600多家雇主和超过100万名成员提供服务。
在过去十年中，许多健康保险公司和支付方一直在悄然引领行业趋势
查看英文原文
SISCO, a Cottingham & Butler company, is a leading third-party benefit administration firm dedicated to maximizing the value of employee benefits for our clients. We pride ourselves on delivering an effective, yet human, experience by hiring the best employees and equipping them with the best technology. Our company thrives on driven, ambitious individuals like you.
The SISCO Account Manager serves as the primary point of contact for assigned brokers and clients, ensuring their inquiries are addressed promptly and accurately. This role requires close collaboration with internal departments within SISCO, including Customer Service, Implementation, and Enrollment, to provide high-quality service and facilitate the effective handling of client requests, including standard and non-standard reporting needs.
Essential Functions:
1. Deliver exceptional service to clients, including prompt responses to inquiries, analysis of plan performance, regular review sessions, and implementation of innovative strategies as appropriate.
2. Facilitate the renewal process for various coverage types, ensuring all associated reporting is completed and delivered to relevant parties at least 90+ days prior to client renewal.
3. Act as the central gatekeeper for all information pertaining to client renewals or mid-year changes, distributing collected information to relevant departments (e.g., Accounting, Admin staff, Stop Loss, Customer Service) and addressing any additional information needs.
4. Lead virtual and in-person meetings with clients and/or brokers to provide Open Enrollment support and collaborative renewal discussions.
Specific Skills:
• Strong verbal and written communication skills.
• Proficiency in Excel.
- High responsiveness to client inquiries.
- • Ability to develop and deliver presentations in group settings.
- • Strong interpersonal skills to build trust-based relationships with clients.
- • Excellent problem-solving and cost-analysis abilities.
- • Ability to work effectively with teammates and demonstrate professionalism in language and behavior.
About SISCO:
SISCO was established in 1980 as a boutique third-party administrator dedicated to the administration of unique, complex plan designs. Today, SISCO is recognized as a premier third-party administrator for employee benefits, serving 600+ employers and 1,000,000+ members from our headquarters in Dubuque, IA.
For the past decade, many Health Insurance Carriers and Payers have been quietly driving industry trends in the wrong direction. The result is a lower standard of prudent review and ever-increasing costs. Our strategy is to simply administer employer plans with the same care, diligence, and expertise we apply to our own benefit program. Learn more at
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Originally posted on Himalayas