战略客户经理(德语使用者,制造业/汽车业)
Strategic Account Manager (German Speaker in Manufacturing/Automotive)
Sphera 是一家领先的全球企业软件和服务提供商,帮助企业管理和优化其环境、健康、安全与可持续发展。我们的使命是创造一个更安全、更可持续和更具生产力的世界。
Sphera 是 Blackstone 的组合公司,Blackstone 是一家美国的另类资产投资公司,专注于私募股权、技术和创新等领域。Blackstone 通过强大的合作伙伴关系、个性化的服务以及对卓越绩效和无妥协诚信的承诺取得成功。Sphera 和 Blackstone 是环境、社会和治理(ESG)领域的领导者。
我们以客户为中心、责任担当、行动导向、创新和协作为核心价值观。这些价值观帮助我们吸引合适的优秀人才加入我们不断壮大的全球团队。对我们而言,每一位 Spherion 不仅要勇于挑战自我,还要懂得如何高效完成工作,同时成为我们公司文化中出色的成员。
在这个职位上,你将加入战略客户管理团队,负责推动 Sphera 平台上的高价值客户增长。该客户群主要集中在 DACH 地区的汽车和工业领域,平衡强劲的年度经常性收入(ARR)表现与多样化的客户覆盖。
要求 / 职责
- 在你负责的行业领域内培育并发展一系列战略客户,作为客户组织各个层级的可信顾问
- 深入理解客户的业务挑战和现有解决方案,识别跨销售和升级销售的机会,以提升 Sphera Cloud 解决方案的价值
- 从机会识别到交易成交,主导销售周期和合同流程,有效利用内部合作伙伴,包括解决方案执行官来展示和推介特定产品解决方案,以及解决方案工程师来提供定制化的技术演示
- 协调专业服务团队,监督售后实施策略,并协助交接至客户成功团队
- 制定并执行全面的战略客户计划,映射买家生态系统,发现空白市场,并优先考虑交叉销售机会
- 与客户成功团队进行年度客户审查,识别续约风险,并挖掘现有客户中的增长机会
- 成为所在行业的专家
查看英文原文
Sphera is a leading global provider of enterprise software and services that enables companies to manage and optimize their environmental, health, safety and sustainability. Our mission is to create a safer, more sustainable and productive world.
Sphera is a portfolio company of Blackstone, a U.S.-based alternative asset investment company that focuses on private equity, technology and innovation, and more. Blackstone businesses succeed through strong partnerships, a personalized approach and a commitment to exceptional performance with uncompromising integrity. Sphera and Blackstone are leaders in the Environmental, Social and Governance (ESG) space.
We are guided by our core values of Customer Centricity, Accountability, Bias to Action, Innovation, and Collaboration. These values help us recruit the right talent to join our rapidly expanding team of around the globe. It is important to us that each and every Spherion is not only eager to challenge themselves and knows how to get work done but is an awesome addition to our company culture.
In this role, you will be part of the Strategic Account Management team, responsible for driving growth across high-value named accounts on the Sphera Platform. The portfolio focuses on major automotive and industrial customers in the DACH region, balancing strong ARR performance with diversified account coverage.
Requirements / Responsibilities
- Nurture and grow a portfolio of strategic named accounts within your assigned industry, acting as a trusted advisor across all levels of the client organization
- Develop a deep understanding of your clients’ business challenges and current-state solutions to identify high-impact opportunities for cross-sell and upsell across Sphera Cloud solutions
- Own the sales cycle and contracting process from opportunity identification to deal closing while leveraging internal partners effectively, including Solution Executives to position and pitch product-specific solutions and Solution Engineers to deliver tailored technical demonstrations
- Oversee post-sale implementation strategy by coordinating Professional Services and facilitating handoffs to Customer Success
- Build and execute comprehensive strategic account plans that map buyer ecosystems, uncover whitespace, and prioritize cross-sell opportunities
- Conduct annual account reviews with Customer Success to identify renewal risks and uncover growth opportunities within existing accounts
- Be an expert in industry dynamics and client developments, and use your expertise to inform account strategy and support long-term growth
- Strengthen relationships with key stakeholders across IT, procurement, and functional buyer groups (e.g., EHS, Sustainability)
- Navigate long sales cycles and influence complex multi-stakeholder buying processes, including formal committees and third-party consultants
- Translate nuanced business challenges into strategic solution proposals that align with Sphera’s platform capabilities
Qualifications
- Bachelor’s degree or equivalent experience
- 10+ years of enterprise sales or account management experience with a proven track record
- Sales experience in a technically complex selling environment, including SaaS
- Demonstrated success managing strategic accounts and driving multi-solution growth
- Experience collaborating with cross-functional teams, including technical, product, and executive stakeholders
- Strong understanding of enterprise buying processes and stakeholder dynamics
- Proven ability to develop and execute strategic account plans
- Excellent verbal, written, and interpersonal communication skills
- Proficiency with CRM tools (e.g., Salesforce) and productivity platforms
- Ability to synthesize complex business needs into actionable solution strategies
- Self-starter with strong organizational and time management skills
- Willingness to travel as necessary
Sphera is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all colleagues.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
Originally posted on Himalayas