客户成功专家（法律科技）
Customer Success Specialist (LegalTech)
客户成功专家 （法律技术）加入 Codeekeeper 并在管理客户成功方面发挥重要作用。作为一个 LegalTech 公司，我们的重点是客户通信，技术支持和法律编写/审查的交叉点。我们正在寻找一位有才华的客户成功專家来在这一动态多方面的职位中壮大。我们将接收申请未来两个月，并在找到完美的匹配时就会填补该职位。角色描述作为客户成功团队中的客户成功专门人员，这一角色对于确保客户通过我们的产品或服务获得所需结果至关重要。你将作为我们公司与客户之间的关键桥梁，维护客户的成功和满意度。此外，职责包括进行法律研究，编写法律文件，并提供法律事务上的支持，从而有助于我们的整体服务质量。主要责任客户服务 ·你将收到用户和潜在客户的请求，询问有关我们提供的服务以及如何管理他们的代码保密账号的问题 ·由于我们运营了一个完整的服务模式，因此你将确保他们的要求得到快速正确处理 技术支持 · 客户还需要在他们的源代码管理平台之间建立联系 · 你将在这过程中支持他们，并确保我们销售支持的方正确地管理一切 · 因为我们的观点是客户成功从第一次接触开始，你也会与有问题的潜在客户合作，指导他们关于我们的服务 · 这通过电子邮件和网站聊天报告编写 · 我们的一些客户要求我们检查提供的信息 · 你编制报告并回信给他们法律草案/评论 ·作为我们的服务的一部分，客户需要书面协议纳入他们的要求。你将通过编写符合这些要求的法律语言来管理这个过程。你将准备必要的文件，然后在与客户分享之前由经理检查到公司关于公司 Codeekeeper 是由科技行业专家创立的，以彻底改变云时代的软件保证金。我们提供最先进的软件 保证解决方案，从而减轻第三方的风险
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Customer Success Specialist (Legal Tech)
Join Codekeeper and play an important role in managing customer success for our clients. As a LegalTech company, our focus is on the intersection of customer communications, technical support, and legal drafting / review. We're looking for a talented Customer Success Specialist to thrive in this dynamic and multifaceted position.
We're accepting applications for the next two months and will fill the position as soon as we've found the perfect match.
Role Description
As a Customer Success Specialist within the Customer Success team, this role is crucial in ensuring customers attain their desired outcomes using our product or service. This responsibility is pivotal for enhancing customer satisfaction and retention. You will act as an essential bridge between our company and its customers, championing customer success and satisfaction. Additionally, the duties shall include conducting legal research, drafting legal documents, and offering support on legal matters, contributing significantly to our overall service quality.
Key Responsibilities
Customer Service
- You’ll be receiving requests from users and leads, asking questions about the services we offer and how to manage their Codekeeper account
- Since we operate a full service model, you’ll be making sure their requests are handled quickly and correctly
Tech Setup Support
- Customers will also be required to set up connections between their source code management platform
- You will support them in this process and make sure everything is administered correctly on our side
Sales Support
- Since in our view customer success starts from the very first contact, you’ll also be working with leads who have questions, guiding them about our service
- This is done via email and website chat
Report Drafting
- Some of our customers require us to inspect information they provide
- You draft the reports and send them back to them
Legal Drafting/Review
- As part of our service customers require written agreements incorporating their requirements. You’ll be managing this process by drafting the legal language to fit those requirements
- You’ll be preparing the required documents, which will then be checked by your manager before it is shared with the client
About the Company
Codekeeper was founded by tech industry professionals to revolutionize software escrow for the cloud era. We offer state-of-the-art software escrow solutions that mitigate third-party risks in business operations. As a remote-first company with a central office in The Hague, we prioritize a healthy, resilient organization to support the development of our app.
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What We Offer
- Passionate and fun-loving colleagues
- Startup mindset with ample opportunities for growth
- Regular team activities and gatherings
- Comprehensive onboarding process with a dedicated ramp-up period
- A supportive team that values open communication and direct feedback
- A chance to excel in your career and make a difference
What We Are Looking For
We are seeking a motivated individual ready to embrace this challenge. While extensive legal or technical experience is not expected, familiarity with LegalTech concepts is crucial for success in this role.
- Prior experience in customer success or similar role is preferred
- Proficiency in drafting legal documents
- Exposure to working with diverse companies of varying sizes and industries
Additional Requirements
- Analytical thinking, and a proactive attitude
- Excellent written English communication skills
- Proficiency in modern web tools like Google Docs and similar platforms
- Highly organized with a strong attention to detail
- Comfortable adapting and multitasking in a fast-paced environment
Additional Info
- Job Location: Remote
- Join us to shape the future of software escrow!
How to Apply
Please send an application that speaks directly to how you would like to fill this position. There are no right answers or expectations. Show us your role in our company’s future and our role in yours. Address some of the work we do. Introduce yourself as a colleague. Feel free to respond in either Dutch or English.
Originally posted on Himalayas