医疗支持执行官 ,旁遮普语
Medical Support Executive , Punjabi
我们是谁
YosAid Innovation Foundation 与印度的医疗系统合作，推动患者及其家庭的创新医疗实践和技能。
作为这项工作的组成部分，YosAid 与 Noora Health 合作，在印度实施 Care Companion Program，并支持 Noora Health 的使命，通过为家庭照护者提供知识和技能来加强医疗系统。
Noora Health 成立于 2014 年，通过利用患者护理中最富有同情心的资源——他们自己的家人，将医院走廊和候诊室变成课堂。
在印度、孟加拉国、印尼和尼泊尔政府及合作伙伴的支持下，Noora Health 已经通过其旗舰的照护者教育和培训课程 Care Companion Program (CCP)，在 16,300 多个设施中培训了超过 5800 万名照护者和患者。
在一个患者群体中，CCP 将术后心脏并发症减少了 71%，产妇并发症减少了 12%，新生儿并发症减少了 16%，新生儿死亡率减少了 18%。
Noora Health 是 Audacious Project 的资助对象，并获得了 Skoll 基金会的社会创新奖。要了解更多，请观看我们的 TED 演讲、Skoll 特别报道，或阅读我们与世界卫生组织的合作报道。
你将负责
你将参与我们的基于 WhatsApp 的远程互动服务（RES），这是我们干预措施 Care Companion Program (CCP) 的后续服务。该服务为家庭提供一个平台，用他们的地区语言提出医疗和非医疗问题。你将通过此平台回答他们的疑问，并在需要时联系他们。你将负责
- 管理与我们的远程互动服务相关的所有技术平台（如 copilot、rapidpro、turn、text-it、WhatsApp 等）
- 根据我们团队提供的培训，回答患者和家庭提出的问题。
- 将来自地区语言（旁遮普语/印地语）的问题翻译成英文，以便我们的医疗团队理解。
- 按照协议记录对话内容。
- 在驱动器上保持远程互动服务报告的更新。
- 联系家庭，用这些地区语言（旁遮普语/印地语）与他们交谈，并按照给定的格式记录通话详情。
- 在需要时进行调查。
- 参与任何与 RES 相关的其他活动。
- 我们寻找的人选
- 具有 BSC 护理背景的应届毕业生可以申请。（Go
查看英文原文
WHO WE ARE
YosAid Innovation Foundation works with health systems in India to promote innovative healthcare practices and skills among the patients and their families.
As part of this effort, YosAid has partnered with Noora Health to implement the Care Companion Program in India and support Noora Health’s mission of strengthening health systems by equipping family caregivers with the knowledge and skills to care for their loved ones.
Founded in 2014, Noora Health turns hospital hallways and waiting rooms into classrooms by tapping into the most compassionate resources available for the patient’s care: their own family.
With support from governments and partners in India, Bangladesh, Indonesia, and Nepal, Noora Health has trained more than 58 million caregivers and patients across 16,300+ facilities using their flagship caregiver education and training curriculum, the Care Companion Program (CCP).
In a cohort of patients, the CCP reduced post-surgical cardiac complications by 71%, maternal complications by 12%, newborn complications by 16%, and newborn mortality by 18%.
Noora Health is an Audacious Project Grantee and received the Skoll Foundation Award for Social Innovation. To learn more, watch our TED Talk, Skoll feature, or read about our partnership with the World Health Organization.
WHAT YOU WILL DO
You will be working on our WhatsApp based Remote Engagement Service (RES), which is a follow-up to our intervention Care Companion Program (CCP). This service provides families a platform to ask medical and non-medical questions in their regional language. You will be answering their queries through this platform and call them as and when needed. You are expected to
- Manage all tech platforms related to our Remote engagement service (like copilot, rapidpro, turn, text-it, WhatsApp etc.)
- Respond to queries asked by patients and families as per training given by our team.
- Translating the questions from regional languages (Punjabi Hindi) to English for our medical team to understand.
- Documenting the conversations as per protocols.
- Keeping the Remote engagement service reports up to date on the drive.
- Calling families, talking to them in one of these regional languages (Punjabi /Hindi) and recording the call details as per the format given.
- Conducting surveys as and when needed.
- Participate in any additional activities related to the RES.
WHAT WE ARE LOOKING FOR
- Fresh candidates from BSC - nursing background can apply. (Good to have 1/2 years of clinical experience)
- Fluency in speaking, reading, and writing one of these languages (Punjabi ). We will be testing language skills to ensure you can communicate with families and with our medical team.
- Proficiency in Hindi language will be preferred.
- Comfortable using android phones, laptop, web browsers, Gmail, and other popular online websites.
- Working hours - 8 hours
Originally posted on Himalayas