战略客户经理
Strategic Account Excecutive
我们是谁
在Twilio，我们正在塑造通信的未来，一切都在家中的舒适环境中进行。我们为数十万家企业提供创新解决方案，并赋能全球数百万开发者，打造个性化的客户体验。
我们致力于远程优先的工作方式，以及强调联系和全球包容的文化，这意味着无论你身处何地，你都是一个充满活力的团队的一部分，这个团队拥有多样化的经验，每天都在产生全球影响。随着我们继续革新世界互动的方式，我们不断获得新的技能和经验，让工作真正令人满意。你的职业发展掌握在你自己手中。
招聘与我们的工作方式
我们使用人工智能（AI）来帮助提高招聘流程的效率。但与此同时，每个招聘决定都由真正的Twilions做出！
此外，虽然我们是一家以远程为主的工作公司，但你可能会被要求不定期地亲自到场参加团队聚会、部门会议或客户会议。
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在Twilio看到自己
加入我们，成为下一位战略客户经理。
职位简介
战略客户经理（AE）负责开发Twilio的新客户群体。AE会与高级业务负责人和高管利益相关者（如CTO、CIO、产品总监/副总裁）建立新关系，通过了解并发现Twilio可以利用通信解决方案帮助解决公司痛点和挑战的新机会来推动销售。
作为AE，你将负责向拉美及加勒比地区（LATAM SP&Caribe）的潜在客户销售，建立信任顾问的关系，深入了解他们的独特公司挑战和目标。你将在快节奏、协作且有趣的工作氛围中为我们的业务增长做出贡献。合适的候选人应具备经过验证的咨询式销售流程，用于发现和成交新客户。我们的AE会了解潜在客户的企业，组织并进行销售演示，到潜在客户和现有客户的办公室、现场访问和产品展示，以一致、有效和专业的方式代表Twilio，以最佳方式开发并赢得新客户。
职责
在这个职位上，你将：
- 在你负责的区域内实现净新增销售额，以达成销售目标
- 制定并执行全面的区域计划，同时进行区域访问，至少将50%的工作时间用于与客户面对面交流
- 与你的团队制定并执行销售计划
查看英文原文
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
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Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
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See yourself at Twilio
Join the team as our next Strategic Account Executive.
About the job
Strategic Account Executives (AEs) are responsible for developing the next wave of Twilio’s new customers. AEs build new relationships with senior line of business owners and executive stakeholders (CTOs, CIOs, CPO/VP of Product) to develop sales by understanding and uncovering new opportunities where Twilio can help solve company’s pains and challenges through communication solutions.
As an AE, you will be responsible for selling to prospective LATAM SP&Caribe customers, developing a relationship as a trusted advisor to deeply understand their unique company challenges and goals. You will contribute to our business growth in a fast paced, collaborative and fun atmosphere. The right candidate will have a proven, consultative sales process to discover and close new logos. Our AEs develop an understanding of prospects’ businesses, organize and conduct sales presentations at prospective and current customers’ offices, site visits and product demonstrations to prospects and represent Twilio in a consistent, effective and professional manner to best develop and win new clients.
Responsibilities
In this role, you’ll:
- Deliver Net New Sales from within your defined territory to attain your Sales Targets
- Develop and execute a comprehensive territory plan while conducting territory visits to meet customers face to face at least 50% of your work time
- Develop and execute sales plans with your cross-functional partners to reliably drive predictable sales cycles
- Responsible for maintaining accurate information within our CRM and well-informing forecast numbers to the business.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
- 7+ yrs of quota carrying and account management experience in success selling infrastructure software or platform solutions to companies with large presence in LATAM. Consistent over-achievement in past experiences.
- Exceptional prospecting skill set. Someone who is comfortable generating the bulk of their own pipeline.
- Proficient in Salesforce.com for tracking sales activity, pipeline and revenue metrics.
- Experience with value-based sales processes and capability to build ROI as part of your sales methodology.
- Strong sales discovery skills, objection handling skills, business acumen, and closing skills.
- Proven ability to execute 6-figure deals.
- English and Spanish proficiency required.
Location
This role will be remote, and based in México.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
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Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
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Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.