Applications & Workplace Specialist
提供技术支持和协调 IT 服务，包括工作场所系统，科学应用程序和基斯克解决方案。该角色结合了实践支持与服务协调，SLA 跟踪和参与技术转型倡议。责任：·为实验室应用程序，研发站和基斯科 PC 提供技术支持；·管理硬件，软件和用户帐户创建的请求；·在其整个生命周期内安装，配置和更新应用程序；·支持软件部署和应用程序包装活动；·协调新实验室和基斯卡设备的设置和交付；· 监控和解决与 SLA 目标一致的事件和服务请求；· 在 CMDB/Helix 和 Active Directory 中维护库存数据；·支持帐户管理和定期访问审查；·跟踪软件许可使用和支持采购流程；· 参与 Windows 10至 Windows 11迁移活动；·监测服务 KPIs 并支持持续改进举措；· 与用户，技术团队，供应商和利益相关者合作。· 35年的 IT 支持，工作场所或最终用户计算经验；· 支持实验室，科学或研发环境的经验；• 对 Windows 环境和应用程序支持的强大知识；· 经验与主动目录和 ITSM 或 CMDB 工具；· 了解基础设施，网络和软件部署；· 在系统迁移项目方面的经验；· 强大的解决问题和组织技能；· 独立合作工作的能力；· 英语专业熟练。额外的价值经验；• ACD/实验室，OpenLab 或 ChemStation 等实验室应用程序；· LIMS,ELN 或类似科学系统；· BMC Helix 或同等工具；· SCCM,MECM,Intune 或类似部署平台；· 软件和资产许可管理；· 生活科学，制药或工业环境中的经验；作为全球 IT 服务领导者，我们致力于为客户提供创新解决方案。我们致力于促进多样性和创造力与合作的活跃和包容的工作环境。我们遍布19个国家，拥有超过28,000名员工。如果你正在寻找一个动态，创新的技术驱动的公司，Inetum 是适合你的地方！
查看英文原文
Provide technical support and coordinate IT services for laboratory and R&D environments, including workplace systems, scientific applications and kiosk solutions. The role combines hands-on support with service coordination, SLA tracking and participation in technology transformation initiatives.
Responsibilities:
- Deliver technical support for laboratory applications, R&D workstations and kiosk PCs;
- Manage requests for hardware, software and user account creation;
- Install, configure and update applications across their lifecycle;
- Support software deployment and application packaging activities;
- Coordinate setup and delivery of new laboratory and kiosk devices;
- Monitor and resolve incidents and service requests in line with SLA targets;
- Maintain inventory data in CMDB/Helix and Active Directory;
- Support account administration and periodic access reviews;
- Track software licensing usage and support procurement processes;
- Contribute to Windows 10 to Windows 11 migration activities;
- Monitor service KPIs and support continuous improvement initiatives;
- Collaborate with users, technical teams, vendors and stakeholders.
- 3–5 years of experience in IT Support, Workplace or End-User Computing;
- Experience supporting laboratory, scientific or R&D environments;
- Strong knowledge of Windows environments and application support;
- Experience with Active Directory and ITSM or CMDB tools;
- Understanding of infrastructure, networks and software deployment;
- Experience in system migration projects;
- Strong problem-solving and organizational skills;
- Ability to work independently and collaboratively;
- Professional proficiency in English.
Additional Valued Experience
- Laboratory applications such as ACD/Labs, OpenLab or ChemStation;
- LIMS, ELN or similar scientific systems;
- BMC Helix or equivalent tools;
- SCCM, MECM, Intune or similar deployment platforms;
- Software asset and licensing management;
- Experience in life sciences, pharmaceutical or industrial environments;
- French language.
Inetum is a global leader in IT services, dedicated to delivering innovative solutions to our clients. We are committed to fostering a dynamic and inclusive work environment that values diversity, where creativity and collaboration can thrive. We are present in 19 countries and have more than 28,000 employees worldwide.
If you are looking for a dynamic, innovative, and technology-driven company, Inetum is the place for you! Come be part of Inetum!
Originally posted on Himalayas