技术客户经理
Technical Account Manager
描述
地点：远程（优先东海岸）
关于Frame Security：
网络威胁已发展到AI速度——传统的安全培训已经过时。当传统供应商推出通用的、打勾式的视频时，现代攻击却高度针对性、由深度伪造驱动，并且每天都在演变。
在Frame Security，我们正在树立新的标准。我们的原生AI平台学习组织的独特DNA——其技术栈、政策和现实中的风险，从而在几分钟内部署个性化的、高度真实的模拟。从开发人员练习安全编码到财务团队防范AI语音钓鱼，我们为现代团队构建适应性防御系统。
为什么加入我们？我们不是在打造另一个静态内容库；我们是在打造未来的人类防御体系，以应对AI威胁。如果你想要解决难题并帮助塑造一个定义类别的公司，你就是我们要找的人。
我们寻找谁？
我们正在寻找一位没有自我的技术强人，加入我们担任技术客户经理（TAM）。
这不是一个标准的销售TAM职位——你将成为我们在整个客户旅程中的技术秘密武器。一天你可能与销售合作完成一次技术评估或价值验证（POV）；第二天你可能正在现场解决问题，或者与客户成功团队合作，确保我们的企业客户从Frame中获得最大价值。
你不需要网络安全背景，但你需要扎实的技术基础、不可阻挡的好奇心，以及将复杂技术转化为通俗英语的能力。如果你喜欢跳入深水区解决实际问题——而不是试图成为房间里最聪明的人，我们想和你聊聊。
关键职责：
- 解决实时问题，主导技术研讨会，打破技术障碍。
- 推动POV和部署：设计、配置和支持客户POV环境，处理部署需求（身份验证、SSO、邮件基础设施、白名单）。
- 促进增长合作：与销售、客户成功、产品和工程团队紧密合作，从演示到续约，提供无缝的客户体验。
- 为扩展而构建：将客户的常见问题转化为可重复使用的文档、手册和见解，供我们的产品和工程团队使用。
成功指标：
- 完成的收入
- 客户续约与扩展
- 实现公司收入和留存目标
要求
所需技能与经验：
- 2-5年客户导向的技术岗位经验（销售/解决方案架构师/技术顾问等）
查看英文原文
Description
Location: Remote (East coast preferred)
About frame Security:
Cyber threats have evolved to AI speed—legacy security training is dead. While old-school vendors push generic, tick-the-box videos, modern attacks are hyper-targeted, deepfake-driven, and evolving daily.
At Frame Security, we’re setting a new standard. Our AI-native platform learns an organization’s unique DNA—its tech stack, policies, and real-world risk—to deploy personalized, hyper-realistic simulations in minutes. From developers practicing secure coding to finance teams defending against AI voice phishing, we build adaptive defense systems for modern teams.
Why join us? We aren't building another static content library; we’re building the future of human defense against AI threats. If you want to solve hard problems and help shape a category-defining company, you belong here.
Who are we looking for?
We are looking for a technical powerhouse with zero ego to join us as a Technical Account Manager (TAM).
This isn’t a standard sales TAM role—you’ll be our technical secret weapon across the entire customer journey. One day you’re partnering with Sales to crush a technical evaluation or Proof of Value (POV); the next, you’re live-troubleshooting with a prospect or partnering with Customer Success to ensure our enterprise customers get maximum value from Frame.
You don’t need a cybersecurity background, but you do need rock-solid technical fundamentals, unstoppable curiosity, and a knack for translating complex tech into plain English. If you love jumping into the deep end to solve real problems—rather than trying to be the smartest person in the room—we want to talk to you.
Key Responsibilities:
- Troubleshoot live issues, lead technical workshops, and break down technical roadblocks.
- Drive POVs & Deployment: Design, configure, and support customer POV environments and navigate deployment requirements (identity, SSO, email infrastructure, allowlisting).
- Partner for Growth: Work closely with Sales, Customer Success, Product, and Engineering to deliver a seamless customer experience from demo to renewal.
- Build for Scale: Turn recurring customer challenges into reusable documentation, playbooks, and insights for our Product and Engineering teams.
Success Metrics:
- Revenue closed
- Customer renewals & expansion
- Achievement of company revenue and retention goals
Requirements
Required Skills & Experience:
- 2–5 years in a customer-facing technical role (Sales/Solutions Engineer, TAM, Customer Success Engineer, or similar).
- Solid Tech Fundamentals: Hands-on experience with enterprise IT environments (identity management, SSO/SAML, Okta, Entra ID, domain/email infrastructure).
- Grit & Curiosity: High comfort with ambiguity, quick learning, and troubleshooting live in front of customers.
- Low Ego, High Energy: A strong bias for action, a collaborative spirit, and a calm, solutions-oriented presence.
- Bonus Points: Experience in SaaS (cybersecurity is a nice-to-have, not a requirement).
Benefits:
- Medical, dental and vision insurance.
- Monthly connectivity reimbursement.
- Unlimited paid time off.
- 401(K) Retirement Savings Plan.
- Free daily on site lunch.
- On site covered parking.
Why frame:
- High Impact: Build and own processes from start to finish that directly impact our product and customers, affecting millions of people.
- Early-Stage Advantage: Join at the ground floor of a category-defining company. The decisions you make today will shape how the world thinks about Human Security tomorrow.
- Built to Win: Frame is backed by world-class investors, operating in a market undergoing a fundamental shift, and has the right team and product.
- Competitive Salary and Meaningful Equity: Our success is your success. Everyone has a meaningful stake in the company.
Originally posted on Himalayas