客户支持与订单管理专员 | 澳大利亚健身行业
Customer Support & Order Management Specialist | AU Fitness Industry
Customer Support & Order Management Specialist | 澳大利亚健身行业（远程）
居家办公 | 全职 | 澳大利亚工作时间 | 菲律宾基地
职位简介
我们正在寻找一位积极主动、以客户为中心的客户支持与订单管理专员，为一家澳大利亚健身行业的公司提供支持，负责处理产品咨询、订单处理及售后支持。
该职位适合有丰富澳大利亚客户服务经验、沟通能力出色，并对力量训练和健身器材有真实兴趣的人士。您将帮助打造卓越的客户体验，同时支持订单履行和配送协调。
主要职责
客户支持
- 通过电话、邮件和在线渠道回应产品咨询
- 在需要时支持非工作时间的客户咨询
- 提供售后支持并解决客户问题
- 协助客户解答产品问题并提供建议
订单管理
- 准确高效地处理客户订单
- 管理订单跟踪并提供运输更新
- 协调配送时间安排和客户沟通
- 支持与订单、退货和履行相关的问题解决
客户体验支持
- 确保从咨询到交付的顺畅客户旅程
- 专业处理升级问题并保持客户满意度
- 支持客户服务体系的持续改进
职位要求
- 2-3年服务澳大利亚客户的经验
- 客户支持、订单管理或电子商务支持经验
- 优秀的书面和口语英语沟通能力
- 注重细节并具备以客户为中心的思维
- 能够在远程环境中独立工作
- 对健身/力量训练/健身器材有真实兴趣（重要）
- 面试中必须能展示基本的健身器材知识
系统与工具
- CRM / 客户支持平台
- 订单管理系统
- 电子商务平台（优先）
- Microsoft Office / Google Workspace
最初发布于 Himalayas
查看英文原文
Customer Support & Order Management Specialist | Australian Fitness Industry (Remote)
Work From Home | Full-Time | AU Hours | PH-Based
About the Role
We are seeking a proactive and customer-focused Customer Support & Order Management Specialist to support an Australian business in the fitness industry, managing product enquiries, order processing, and after-sales support.
This role is ideal for someone with strong Australian customer support experience, excellent communication skills, and a genuine interest in weight training and gym equipment. You'll help deliver an exceptional customer experience while supporting smooth order fulfilment and delivery coordination.
Key Responsibilities
Customer Support
- Respond to product enquiries via phone, email, and online channels
- Support after-hours customer enquiries as needed
- Provide after-sales support and resolve customer concerns
- Assist customers with product questions and recommendations
Order Management
- Process customer orders accurately and efficiently
- Manage order tracking and provide shipment updates
- Coordinate delivery scheduling and customer communication
- Support issue resolution relating to orders, returns, and fulfilment
Customer Experience Support
- Ensure a seamless customer journey from enquiry through delivery
- Handle escalations professionally and maintain customer satisfaction
- Support continuous improvements in customer service processes
Requirements
- 2–3 years supporting Australian customers
- Experience in customer support, order management, or e-commerce support
- Superior written and verbal English communication skills
- Strong attention to detail and customer-first mindset
- Ability to work independently in a remote environment
- Genuine interest in fitness / weight training / gym equipment(important)
- Must be able to demonstrate basic knowledge of gym equipment during interview
Systems & Tools
- CRM / Customer Support Platforms
- Order Management Systems
- E-commerce Platforms (preferred)
- Microsoft Office / Google Workspace
Originally posted on Himalayas