客户服务代表 - Accredo
Customer Service Representative - Accredo
职位描述
远程工作机会 - 必须居住在亚利桑那州、印第安纳州、佐治亚州、宾夕法尼亚州、德克萨斯州、弗吉尼亚州或俄勒冈州。
你是否热衷于帮助他人，并准备好在一个快节奏、高度结构化的虚拟环境中蓬勃发展？加入Accredo Specialty Pharmacy的团队，这是一家为患有复杂和严重健康状况的患者提供服务的领先专科药房。作为客户服务中心电话代表，你将在支持患者、确保其及时获得影响生活的药物方面发挥关键作用，同时以专业和同理心代表Accredo。这并不是一份普通的客服工作——我们的工作直接影响患者的健康和福祉。我们寻找那些致力于做出改变、注重细节并具有奉献精神的人。
主要职责
- 在高流量的客服中心环境中以专业和高效的方式接听来电。
- 协助患者处理药品订单、保险说明、账单查询和复杂问题解决。
- 遵循结构化的工作流程，并在指定休息时间前持续接听电话。
- 在标准操作程序范围内缓解客户的担忧并提供富有同理心的解决方案。
- 保持患者隐私并遵守医疗法规。
- 达到每月绩效指标，并积极参与持续的培训和反馈。
岗位要求
- 参加为期9周的付费在线培训项目（需摄像头在线参与），包括实时电话接听和评估。
- 保持可靠的互联网连接和无干扰的家庭办公环境。
- 这是一项高度结构化的工作，需要在整个班次中连续接听电话时保持专注和投入。
- 该职位涉及处理敏感的健康相关问题，而非普通的客户服务请求。
- 理想候选人应理解工作的严肃性以及准确、同理心和责任感的重要性。
- 这是一个以桌面工作为主的职位，需要长时间坐着并全程在电脑屏幕前工作。
任职资格
- 需要高中文凭或同等学历。
- 无需经验，但有1年以上医疗客服经验者优先。
- 能够在高流量电话中心环境中表现出色。
- 能够适应不断变化的电话类型、流程和程序。
- 具有良好的沟通能力。
查看英文原文
Job Description
Remote Opportunity - Must live in Arizona, Indiana, Georgia, Pennsylvania, Texas, Virginia, or Oregon.
Are you passionate about assisting others and ready to thrive in a fast-paced, highly structured virtual environment? Join our team at Accredo Specialty Pharmacy, a leading specialty pharmacy serving patients with complex and critical health conditions. As a Customer Service Call Center Representative, you'll play a vital role in supporting patients, ensuring timely access to life-impacting medications while representing Accredo with professionalism and empathy.This is not a typical customer service role — our work directly impacts patients' health and well-being. We are looking for individuals who are dedicated, detail-oriented, and committed to making a difference.
Key Responsibilities
- Answer inbound phone calls in a high-volume contact center setting with professionalism and efficiency.
- Support patients with medication orders, benefits explanations, billing inquiries, and complex issue resolution.
- Follow structured workflows and adhere to a scheduled, continuous call-taking environment until designated breaks.
- De-escalate concerns and provide empathetic solutions within standard operating procedures.
- Maintain patient confidentiality and comply with healthcare regulations.
- Meet monthly performance metrics and actively participate in ongoing training and feedback.
Role Expectations
- Attend a paid 9-week virtual training program (on camera) with required participation in live call-taking and assessments.
- Maintain reliable internet and a distraction-free home workspace.
- This is a highly structured role requiring the ability to remain focused and engaged while taking back-to-back calls for the duration of each shift.
- The position involves handling sensitive health-related issues, not casual customer service requests.
- Ideal candidates will understand the serious nature of the work and the importance of accuracy, empathy, and responsibility.
- This is a desk-based role that requires the ability to sit for extended periods and work at a computer screen throughout the entire shift.
Qualifications
- High School Diploma or equivalent required.
- No experience required, but 1+ years of healthcare customer service experience preferred.
- Ability to excel in a high-volume call center environment.
- Flexibility with a changing environment of call types, processes, and procedures.
- Strong problem-solving skills with the ability to analyze situations, identify solutions, and take appropriate action in real-time.
- Strong communication skills, both written and verbal.
- Organized with excellent time-management abilities.
- Customer-oriented with the capacity to adapt to various patient perspectives.
- Proficient in Microsoft Office Suite and navigating multiple systems simultaneously.
- Must be available to work within Contact Center hours: Monday through Friday, 8:00 am to 11:00 pm EST, and Saturday, 8:00 am - 5:00 pm EST.
- Reliable internet connectivity and a dedicated workspace free of distractions required.
- Must attend 100% of training and work your schedule the first 90 days of employment.
Join Our Team: Start a meaningful career with Accredo Specialty Pharmacy, part of Evernorth Health Services, where you’ll have the opportunity to impact lives every day. We offer robust training, ongoing development, and a supportive virtual team environment where excellence is the standard. If you're ready to bring your skills and dedication to a mission-driven role, apply today.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an hourly rate of 17.75 - 19 USD / hourly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
Originally posted on Himalayas