薪酬专员
Payroll Specialist
主要职责：
- 能够根据既定标准和客户要求，从头到尾支持薪酬流程及薪酬团队，包括所有相关的薪酬任务和交易
- 能够使用hrX工具套件进行薪酬处理及相关活动
- 在发生导致客户升级的问题时，负责执行、支持并管理根本原因分析（RCA），确保采取缓解措施
- 主动识别交叉销售机会，并在发现与合同定义的标准服务范围偏离时支持变更请求流程。这可能包括但不限于估算和实施变更
- 理解标准和客户特定的薪酬报告，包括客户合同和服务范围中规定的法定年度报告需求
- 保持对法规要求、系统更新、变更及整体薪酬流程的最新了解，同时管理薪酬法规路线图
- 回答团队和客户提出的薪酬相关问题和请求；协助运营经理进行客户参与活动
- 更新、维护并执行定义的工作指导文件（DWIs）及其他流程文档
- 能够识别并适当处理敏感和保密信息
- 能够解决并支持其他团队成员和客户提出的技术和功能问题
- 确保所有系统的合规使用
- 支持并维护客户解决方案手册，并在需要时提供功能支持
- 参与并推动创新活动，以促进持续改进
- 支持和指导项目实施和上线
- 通过培训和辅导提升同事的能力，使他们能够履行自己的职责
- 按需和分配参与项目和活动
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查看英文原文
The primary focus of the Specialist will be to support the activities for the payroll life cycle accurately and timely. You will have a key role in the support of all payroll activities in addition to providing support to the payroll team. As the Senior Specialist you will be expected to upskill and develop colleagues through training delivery and coaching to enable them to fulfill their role while performing champion responsibilities for innovation.
Key responsibilities:
- Ability to support payroll and the payroll team from end to end according to the defined standards and client requirements including all associated payroll tasks and transactions
- Ability to utilize the hrX suite of tools as it relates to payroll processing and all associated activities
- Undertake, support and manage a Root Cause Analysis (RCA) when an issue occurs resulting in a client escalation ensuring that mitigating actions are implemented
- Pro-actively identify upsell opportunities and support the Change Request process when deviations from the contractually defined standard scope of service are identified. This may include, but is not limited to, estimating and implementing changes
- Understand standard and client specific payroll reports including statutory year end reporting needs as required by the customer contract and scope of service
- Maintains current knowledge of legislation requirements; system updates, changes and overall payroll procedures while managing the payroll legislation road map
- Answer payroll related questions and requests from the team and from clients; supporting the Operations Manager with client engagement activities
- Update, maintain and enforce the usage of the Defined Work Instructions (DWIs)and other process documentation
- Ability to recognize and deal appropriately with sensitive and confidential information
- Ability to resolve and support technical and functional issues escalated from other team members and clients
- Ensure compliant use of all systems
- Support and maintain the client solution workbook and provision functional support as needed
- Participate and champion innovation activities to drive continuous improvement
- Support and guide project implementations and go-lives
- Upskill and develop colleagues through training delivery and coaching to enable them to fulfil their role
- Participates in projects and activities as needed and assigned
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.
.Originally posted on Himalayas