客户经理
Account Manager
Exely 是一家全球 IT 公司，专注于为酒店行业提供在线解决方案和网站。我们帮助酒店业主增加直接销售并自动化运营。我们的客户群涵盖来自 56 个国家的 5000 多家物业，从小型酒店到大型度假村，我们致力于提供卓越的客户服务和支持。我们的分布式团队来自亚太和欧洲、中东及非洲地区的 20 个国家，使用 35 种以上语言，提供了绝佳的全球经验交流机会。
我们的团队在 EMEA 地区迅速扩张，现正在寻找一名客户关系经理（客户参与专家），以提升土耳其地区客户的收入。
你是否热衷于最大化酒店收入并与客户建立牢固的关系？申请 Exely 的客户参与专家职位，你将有机会帮助酒店优化工作流程，并通过我们创新的在线解决方案提升其收入。
作为客户关系经理，你将：
- 成为土耳其本地客户的首要联系人，及时处理任何查询或问题；
- 观察和评估客户表现，找出提升方法并提出建议；
- 安排并举行频繁的检查会议和季度业务评审，以监控客户进展并发现新的增长机会。我们期望你每月能进行 15 次现场会议；
- 与内部团队协作，快速解决客户问题，确保他们的体验顺畅；
- 主动与现有客户合作，提升直接在线销售；
- 聚焦收入策略，帮助合作伙伴实现高绩效；
- 参与本地活动，积极投身于网络研讨会、展览和商务早餐等营销活动；
- 在全球团队中工作，有良好机会交流经验并实施最佳实践；
- 保持对我们的产品有深入了解，并关注当前行业趋势和最佳实践；
- 在组织内部推广客户的利益，鼓励根据客户反馈创建新的产品功能和开发。
试用期：
你入职的前三个月将被视为试用期。在前两个月里，你将参加与我们 IT 产品和服务规则相关的课程，并会接受相关培训。
查看英文原文
Exely is a global IT company specialising in online solutions and websites for hotel industry. We help hoteliers increase their direct sales and automate operations. With a client base of over 5000 properties from 56 countries, ranging from small hotels to large resorts, we are committed to delivering exceptional customer service and support. Our distributed team works from 20 countries in APAC and EMEA regions and speaks 35+ languages providing an exceptional possibility to share global exchange experience.
Our team is growing rapidly in the EMEA region and we are looking for an Account Manager (Customer Engagement Specialist) to increase revenue of our clients (hoteliers) in Turkey.
Are you passionate about maximizing hotel revenue and building strong relationships with clients? Apply for Customer Engagement Specialist position at Exely, where you will have the opportunity to help hotels streamline their workflows and boost their revenue with our innovative online solutions.
As an Account Manager, you will:
- Be the primary contact for local clients in Turkey, addressing any queries or issues early on;
- Observe and evaluate client performance to determine ways to enhance it, and provide suggestions accordingly;
- Arrange and hold frequent check-ins and quarterly business reviews to monitor client progress and discover new prospects for growth. We expect you will be able to handle 15 onsite meetings per month with clients;
- Work alongside internal teams to fix client problems promptly and ensure their experience is smooth;
- Work with the current customer base proactively to boost direct online sales;
- Keep focus on revenue strategy and help partners in achieving high results;
- Participate in local events and be engaged in the proactive marketing activities such as webinars, exhibitions and business breakfasts with partners;
- Work in an global team and have a good opportunity to exchange experience and implement the best practices in life;
- Maintain a good knowledge of our products and keep yourself informed about current industry trends and top practices;
- Promote our clients' interests within the organisation, encouraging the creation of new product features and developments, based on feedback from our clients.
Probation period:
The first three (3) months of your employment will be considered as a probationary period. During first 2 months, you’ll attend courses related to our IT products and service rules, and you'll be onboarded by Customer Support Department and after that, starting 3d month you’ll start your work in Customer Success Department.
Expected results for probation period:
- Pass product certification;
- Pass support certification;
- Pass analytics tools for Customer Success Specialist certification;
- Pass the usability of the hotel's website certification.
Requirements
- Based in Turkey (Ankara or Izmir);
- Able to work remotely, ready to visit hotels on-site;
- At least 1 year hands-on experience within Account Management/Sales/Revenue management/Customer Success in Hotels/OTAs/HotelTech/IT-companies/E-com/Airlines;
- Experience in OTA/Hotels (Revenue/Sales/Marketing/E-com departments) would be a great advantage;
- Knowledge of revenue structure of hoteliers would be a great advantage;
- Strong communication skills, both written and verbal Turkish and English;
- Very proactive, able to build strong relationships with clients;
- Strong analytical skills;
- Comfortable with CRM and computer software (Excel, Power BI);
- Comfortable with ticket and helpdesk systems (Zendesk, Omnidesk, or Jira).
Benefits
- Competitive salary based on your experience;
- Commissions based on KPI;
- It's remote full time job with working hours 09AM-6PM;
- Laptop, headset and mobile phone for work;
- Health insurance after probation period;
- Corporate meal card;
- You will have a dedicated training manager, with onboarding and constant support from an experienced manager. Initially, you will be accompanied by members of our international team to meetings;
- The start-up environment is fast-paced and constantly growing, with full support from our established international team;
- Online & Offline camps, workshops and gatherings.
Originally posted on Himalayas