客户关怀助理 - 远程（夜班）
Customer Care Associate - Remote (Night Shift)
关于ihateironing
我们是一家充满活力、快速成长并富有创新精神的公司，赢得了多项奖项。
我们让忙碌的人们的生活更轻松，帮他们收取脏衣服，并在第二天清洁熨烫后送回。
客户服务是我们业务中最重要的方面之一，你的角色将是我们成功团队的重要组成部分。你必须对客户服务充满热情，并承担确保ihateironing体验始终保持卓越的关键责任。
随着我们的团队不断壮大，我们正在寻找有才华的客户服务专员加入我们。我们欢迎不同职业阶段的客户服务人士申请。
将在伦敦进行为期三周的培训，你必须能够参加。公司将提供交通和住宿。
要求
我们以出色的客户服务为傲，我们正在寻找具备以下特点、技能和经验的人加入我们不断扩展的成功团队：
- 至少两年的客户服务经验
- 注重细节
- 有条理且守时
- 团队合作精神
- 做事诚实专业
- 能够在需要时努力工作并加班及周末上班
- 每天处理50+个电话
- 解决可能出现的问题
- 处理客户投诉并提供合适的解决方案
- 能够灵活应对并主动解决问题
- 与干洗店和司机沟通，确保他们能持续为客户提供优质服务
福利
- 竞争性薪资
- 全远程职位
- 每月20英镑的健康和健身补贴
- 有资格获得最高2000英镑的年度公司奖金
- 公司养老金
- 伦敦三周培训期间的住宿补贴
- 洗衣和干洗补贴
- 晋升机会
- 优秀的工作环境
工作时间：
- 周一至周五：下午5点 – 凌晨1点（英国时间）
- 每两周中的一个周六：下午7点 – 凌晨12点
- 如果工作周六班次，将在工作周期内给予一天休息。
最初发布于Himalayas
查看英文原文
About ihateironing
We are an exciting, fast-growing and innovative company with big ambitions winning multiple awards.
We make busy people's lives easier picking up their dirty laundry and delivering it back cleaned and ironed the next day.
Customer care is one of the most important aspects of our business and your role will be an integral part of our successful team. You must have a passion for customer service and will adopt the critical responsibility of ensuring the ihateironing experience is consistently excellent.
As our team continues to grow, we're looking for talented Customer Care Associates to join us. We welcome applications from individuals at different stages of their customer service careers.
There will be a three week training period in London, for which you must be able to attend. Travel and accommodation will be provided.
Requirements
We pride ourselves on outstanding customer care and we are looking for someone with the following characteristics, skills and experience to join our ever expanding and successful team:
- Two year's minimum previous customer care experience
- Excellent attention to detail
- Well organised and punctual
- A team player
- Honesty and professionalism in everything you do
- Working hard and additional hours and weekends when required
- Dealing with 50+ calls on a daily basis
- Troubleshooting issues that may arise
- Handling customer complaints and providing appropriate solutions
- Ability to think on your feet and use your own initiative
- Liaising with dry cleaners and drivers to enable them to provide continued great service to our customers
Benefits
- Competitive salary
- Fully remote role
- £20 monthly health and fitness subsidy
- Eligible for a discretionary annual company bonus of up to £2,000.
- Company pension
- Paid accommodation for 3 weeks training in London
- Subsidised laundry and dry cleaning
- Opportunity for progression
- Great working environment
Work Hours:
- Monday to Friday: 5:00pm – 1:00am (UK time)
- One Saturday in every two: 7:00pm – 12:00am
- When working a Saturday shift, you will receive a day off during the week instead.
Originally posted on Himalayas