亚太区代表
Support Representative, APAC
我们正在建立人工智能，以通过融合艺术和科学来模拟世界。我们相信世界模型在人工智能的进步的边界上。语言模型本身不会解决世界上最困难的问题 - 机器人，疾病，科学发现。真正的进步需要经历世界并从他们的错误中学习的模型，就像人类一样。这种试验与错误可以在大规模加速当进行模拟时，而不是在现实世界中。世界模型提供了通用模拟的最明确道路，改变故事讲述方式，科学进展如何以及人类接下来的边界如何达到。我们的团队由创造性，开放心态，关怀和雄心勃勃的人组成，他们决心改变世界。我们渴望不断地建立不可能的事情，我们的能力依赖于构建一个令人难以置信的团队。如果你被驱动做同样的事情，我们很想听从你。###关于角色 * _ 开放在伦敦和亚太地区招聘._ 我们正在建设艺术家，电影制作人和一些世界上最知名品牌的团队使用的一种创意平台。我们的支持机构处理一切从五分钟的收费问题到技术升级，我们正在为第一类建造专门层次，以便更有经验的专业人员可以关注第二个。我们正在寻找一个准确，快速和舒适的支持代表，紧随其后的过程。不需要创意或人工智能背景。我们将培训你在产品上。###你会做什么 - 解决高量，票 across account access,发票，并为免费，标准，Pro 和 Max 用户计划问题 - 使用现有宏图，播放书籍，以及 AI 支持层建议才能精确和快速关闭门票 - 识别一张门票需要产品判断或创意工具故障排除时，然后将它转向 Tier 2 支持或企业 - 标记没有宏观的问题 - 清晰，准确的书面沟通，特别是在过程驱动的检查列表工作中 - 舒适地进行重复性高量的工作而不失精度 - 与 Zendesk,Notion 或 Slack 等工具之前的经验是个优点，而不是一个要求 - 0-2年在任何面向客户或进程驱动的角色 （最好是在 SaaS 上，但不必需）- 在与我们交谈前花一些时间在产品或帮助医生的好奇心足够。
查看英文原文
We are building AI to simulate the world through merging art and science.
We believe that world models are at the frontier of progress in artificial intelligence. Language models alone won’t solve the world’s hardest problems – robotics, disease, scientific discovery. Real progress requires models that experience the world and learn from their mistakes, the same way that humans do. And this kind of trial and error can be massively accelerated when done in simulation, rather than in the real world.
World models offer the most clear path to general-purpose simulation, changing how stories are told, how scientific progress is made and how the next frontiers of humanity are reached.
Our team consists of creative, open minded, caring and ambitious people who are determined to change the world. We aspire to continuously build impossible things and our ability to do so relies on building an incredible team. If you are driven to do the same, we'd love to hear from you.
### About the role
* _Open to hiring in London and APAC._
We're building a creative platform used by artists, filmmakers, and teams at some of the world's most recognized brands. Our support org handles everything from a five-minute billing question to a technical escalation, and we're building out a dedicated tier for the first kind so our more experienced specialists can focus on the second.
We're looking for a Support Representative who's accurate, fast, and comfortable following a process closely under volume. No creative or AI background required. We'll train you on the product.
### What you’ll do
- Resolve high-volume, tickets across account access, billing, and plan questions for Free, Standard, and Pro and Max users
- Use existing macros, playbooks, and AI support layer suggestions to close tickets accurately and quickly
- Recognize when a ticket needs product judgment or creative-tool troubleshooting, and route it to Tier 2 Support or Enterprise
- Flag recurring questions that don't have a macro yet
### What you’ll need
- Clear, accurate written communication, especially on process-driven, checklist-style work
- Comfortable with repetitive, high-volume work without losing accuracy
- Prior experience with tools like Zendesk, Notion, or Slack is a plus, not a requirement
- 0-2 years in any customer-facing or process-driven role (preferably in SaaS, but not required)
- Enough curiosity to spend a little time in the product or help docs before talking to us. No creative background needed, just evidence you looked
### What sets great candidates apart
The best people in this role follow the playbook precisely and know exactly when a ticket doesn't fit it. They don't force a wrong answer to hit volume, and they don't escalate everything out of caution either. They've put in enough time with Runway to have a real sense of what it does and who uses it, so a ticket that's slightly off-script doesn't stump them, even without a creative background. When they see the same question surface three times, they ask whether it should become a macro instead of just answering it a third time.
Runway strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on competitive market rates for our size, stage and industry, and salary is just one part of the overall compensation package we provide.
There are many factors that go into salary determinations, including relevant experience, skill level and qualifications assessed during the interview process, and maintaining internal equity with peers on the team. The range shared below is a general expectation for the function as posted, but we are also open to considering candidates who may be more or less experienced than outlined in the job description. In this case, we will communicate any updates in the expected salary range.
Lastly, the provided range is the expected salary for candidates in the U.S. Outside of those regions, there may be a change in the range, which again, will be communicated to candidates.
#### **Working at Runway**
[**Great things come from great teams.**](https://www.youtube.com/watch?v=kwmj4ato2kw&ab_channel=Runway) **We’d love to hear from you.**
We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. So regardless of race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply.
More about Runway
- [Universal World Simulator](https://runwayml.com/world-simulator.html)
- [GWM-1](https://runwayml.com/research/introducing-runway-gwm-1)
- [Gen-4.5](https://runwayml.com/research/introducing-runway-gen-4.5)
- [General World Models](https://runwayml.com/research/introducing-general-world-models)
- [Robotics SDK](https://runwayml.com/research/introducing-runway-gwm-1#robotics-section)
- [Conversational Real-time Agents](https://runwayml.com/research/introducing-runway-gwm-1#avatars-section)
- [Runway Studios](https://runwayml.com/studios)
We're excited to be recognized as a best place to work:
[Crain's](https://www.crainsnewyork.com/awards/best-places-work-2023) | [InHerSight](https://www.inhersight.com/companies/best/city/new-york-city-ny) | [BuiltIn NYC](https://builtin.com/awards/new-york-city/2024/best-places-to-work) | [INC](https://www.inc.com/best-workplaces/2024)