客户总监 金融服务
Client Director - Financial Services
你将与ServiceNow最大的现有客户群合作，推动新业务。你将负责所辖客户的高管关系管理，并领导虚拟团队，包括解决方案销售、解决方案咨询、支持和专业服务团队，以支持我们最重要的客户。
在该职位中，你将：
- 为客户提供战略领导和合作，作为客户与ServiceNow之间的关系经理
- 与其他ServiceNow团队合作，根据每个客户的战略成果开发ServiceNow解决方案，同时领导大型虚拟团队
- 负责全球客户的增长，包括全球资源的开发和部署
- 通过所辖客户组织建立信任和深层次的多层级关系，从项目/IT团队到CXO级别
- 为客户和ServiceNow团队制定清晰的路线图并提升能力，以促进卓越的客户体验
- 实现为所辖客户设定的财务目标，包括许可证、续约和专业服务
要成功胜任此职位，你需要：
- 有经验利用或批判性思考如何将AI整合到工作流程、决策或问题解决中。这可能包括使用AI驱动的工具、自动化工作流、分析AI驱动的洞察，或探索AI对职能或行业的影响
- 10年以上客户管理经验，能够将客户策略与收入机会对齐
- 5年以上客户总监或同等职位经验，具有验证过的数百万美元销售解决方案经验和高管级关系管理经验
- 在IT服务管理、人力资源、安全运营、客户服务或IT运维管理（在软件或IT销售组织中）有销售经验
- 有超额完成销售目标的经验
- 有领导虚拟或矩阵式团队的经验
- 理解潜在客户的广泛宏观层面的IT需求
- 可能需要最多50%的差旅（视地理区域而定）
工作角色类型
我们以灵活和信任的方式应对分布式的工作环境。工作角色类型（灵活、远程或需在办公室）是根据员工的工作性质和指定的工作地点分配给ServiceNow员工的类别。了解更多在此。为了确定工作角色类型的资格，ServiceNow可能会确认您主要居住地与工作地点之间的距离。
查看英文原文
You will produce new business with a defined set of ServiceNow's largest existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients.
What you get to do in this role:
- Provide strategic leadership and partnership to clients, serving as the relationship manager between your customers and ServiceNow
- Work with other ServiceNow teams to develop ServiceNow solutions based on each customer's strategic outcomes while leading large virtual teams
- Oversee growth of global accounts, including development and deployment of worldwide resources
- Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level
- Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience
- Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- 10+ years of experience in client management, aligning account strategies to revenue opportunities
- 5+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive- level relationship management
- Previous sales experience in IT Service Management, HR, Security Operations, Customer Service or IT Operations Management (within software or IT sales organizations)
- Experience exceeding sales targets
- Experience leading a virtual or matrixed team
- Understanding of broad, macro-level business IT needs for a prospective client
- Travel up to 50% (depending on geography/region)
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Originally posted on Himalayas