高级平台工程师 - 美国远程
Senior Platform Engineer - US Remote
PerfectServe 是医疗信息技术领域临床沟通和医生排班解决方案的领先提供商。公司成立于1997年，此后稳步发展，2019年宣布几项重大收购后实现显著增长。PerfectServe 现在拥有 400 多名员工、3 万多家客户——涵盖医疗机构、医院和医疗系统——年收入超过 1 亿美元。
PerfectServe 的使命是通过优化医生排班和将信息——包括消息、呼叫、电话和警报——在正确的时间传递到正确的地点，从而加快医疗响应速度。通过促进实时信息共享、制定更好的排班计划并自动化重要的临床工作流程，我们认为可以帮助客户提升患者护理水平，并改善医生的福祉。
像 Gartner® 和 KLAS Research 这样的领先分析机构一直认可我们的方法：
- 2026 年，PerfectServe 在 Gartner Magic Quadrant™ 临床沟通与协作报告中被评为执行能力最强、愿景最远的厂商——这是该领域的明确领导者。
- PerfectServe 还在 2026 年获得了两项 KLAS 最佳奖项——一项是医生排班，另一项是门诊临床沟通。过去 9 年中，我们共获得 11 项 KLAS 最佳奖项。
在 PerfectServe，你将有机会加入一个经验丰富的团队，他们每天都在寻找新方法来让客户感到满意。这包括持续努力保持产品开发的前沿性，从在新旧解决方案中实施人工智能，到与客户一起头脑风暴新的工作流程。但你不需要在产品部门也能产生影响——PerfectServe 的每个人都在为推动业务前进的重要工作做出贡献。
如果你正在寻找一家成熟、技术导向、充满聪明人并从事有意义工作的公司，那么你已经找到了正确的地方！
职位简介
我们正在构建一个新的数据平台，它需要运行在一个安全、可重复且受监管的环境中。
这是数据平台团队中的基础设施岗位。你将负责 AWS 的部署范围、部署路径以及允许数据管道安全地从生产系统读取的访问模型。我们在这里有很高的标准——声明式、版本控制的基础设施和严格限定的生产访问权限——你会负责这些内容。
查看英文原文
What is PerfectServe?
PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company was founded in 1997 and has grown steadily since then, with a notable jump after several major acquisitions were announced in 2019. PerfectServe now has 400+ employees, 30,000+ customers — spanning medical practices, hospitals, and health systems — and $100 million+ in annual revenue.
PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and routing communications — including messages, pages, calls, and alerts — to the right place at the right time in any care setting. By facilitating real-time information sharing, building better schedules, and automating important clinical workflows, we believe we can help our customers advance patient care and improve the well-being of their clinicians.
Leading analyst firms like Gartner® and KLAS Research have consistently validated our approach:
- In 2026, PerfectServe was named highest in execution and furthest in vision in the Gartner Magic Quadrant™ for Clinical Communication and Collaboration — the clear segment leader.
- PerfectServe also received two Best in KLAS awards in 2026 — one for physician scheduling and another for ambulatory clinical communications. That makes for 11 Best in KLAS awards over the past 9 years.
At PerfectServe, you'll have a unique opportunity to join a collaborative team with decades of experience that finds new ways to delight our customers every day. This involves consistent efforts to stay on the cutting edge of product development, which includes everything from implementing AI in new and existing solutions to brainstorming with customers about novel workflows. But you don't have to be in product to make in impact — everybody at PerfectServe contributes to important work that moves the business forward.
If you're looking for a well-established, tech-forward company full of smart people doing meaningful work, you've found the right place!
About the role
We are building a new data platform, and it needs to run somewhere — safely, repeatably, and in a regulated environment.
This is the infrastructure seat on a small data platform team. You will own the AWS footprint, the deployment path, and the access model that lets a data pipeline read from production systems safely. We hold a high bar here — declarative, version-controlled infrastructure and tightly scoped production access — and you will be designing within that model from day one.
Why this role, specifically
Plenty of platform roles are about keeping existing infrastructure running. This one is about building the path that lets a new platform touch production data at all — in an environment with protected health information, multiple tenants, and systems clinicians rely on overnight.
That constraint is the interesting part. "Give the pipeline database access" is easy anywhere without rules. Doing it with least-privilege credentials, a fully auditable deployment path, and no manual escape hatches is an actual engineering problem, and it is the one you would own.
You will also be doing it at the start, when the decisions are still open — rather than inheriting someone's access model and being asked to defend it.
What you will do
- Own the AWS infrastructure for the data platform, defined as code
- Build and maintain the deployment path, using GitOps and continuous delivery
- Design least-privilege access to production data sources — credentials, network routes, and permissions that hold up to scrutiny
- Stand up observability for the platform so reliability is built in rather than added later
- Administer the Kubernetes workloads the platform runs on
- Partner with our security team, which matters here given protected health information and multiple tenants
- Automate the operational work rather than performing it by hand
What you bring
Depth in AWS is the core requirement for this role:
- Networking — VPC design, cross-region and cross-account data movement, private connectivity, VPN
- IAM — able to design least-privilege access, not only apply an existing policy
- Databases — RDS, Aurora, SQL Server, including read replicas
- Storage — S3, including access patterns and bucket policy
Alongside that:
- Terraform or CDK to a production standard
- Kubernetes administration, and GitOps delivery with Argo CD or similar
- Ownership of CI/CD pipelines
- A preference for automation over manual intervention, including autoscaling and self-healing rather than hands-on fixes
Nice to have
- Cloud data warehouse platform administration
- Database replication, particularly SQL Server
- Managed message infrastructure (RabbitMQ, Amazon MQ)
- Healthcare or another regulated, audited environment
Why Join PerfectServe?
At PerfectServe, we are transforming healthcare communication and collaboration to help clinicians deliver better care. You’ll work with a dedicated and mission-driven team in an environment that values growth, transparency, and innovation.
We offer a salary range of $140,000-160,000 USD per year, with compensation tailored to your background, strengths, and potential to grow within the team.The salary range listed for this role reflects our commitment to pay transparency and is based on market data, internal equity, and the scope of responsibilities. compensation will be determined by a combination of factors, including the candidate’s experience, skills, and the specific team or product area they support. We regularly review compensation across the company to ensure fairness and consistency. If you are a current employee and have questions about how your compensation aligns with our ranges, we encourage you to speak with your manager or People Operations.
Benefits:
- Remote first work environment
- Health, Dental, Vision, Life and Disability Insurance options available day one.
- 401K - with match and immediately vested.
- 17 company holidays, 2 floating holidays plus competitive paid time off policy
- Internal Advancement Opportunities
PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe’s cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care.
Originally posted on Himalayas