人力资源专员 - 学习服务
HR Specialist - Learning Services
职位描述摘要
学习服务专员（开放） 学习服务专员为GE航空航天的学习项目、系统、流程和工具提供支持服务。及时且专业地回应员工、经理和学习专业人士的流程咨询。根据既定的标准工作流程和绩效指标，以专业、高质量且高效的方式完成工作。持续关注改进，以提高客户服务级别和高效流程与服务的交付。
请注意：工作地点为匈牙利布达佩斯
该职位将按照美国时区安排工作，可能采用混合（办公室/远程）工作模式。
职位描述
主要职责：
- 提供学习运营支持和服务。确保符合既定标准和绩效指标。
- 管理与学习相关的服务工单、流程、交易、升级和项目/活动支持（包括学习项目注册、报名、学习路径、成绩单、系统导航、问题升级以及一般流程和工具帮助）。
- 以客户服务为重点，直接与职能利益相关者、员工、学习专业人士和人员领导合作，提供高效的服务和标准工作流程。
- 可能参与特殊项目
- 学习并应用FLIGHT DECK原则，以维护功能标准工作流程。
- 与COE合作伙伴、客户和最终用户建立关系，了解他们的需求，并通过功能服务和流程满足这些需求。
资格要求：
- 从认可的大学或学院获得学士学位（或高中文凭加相关经验）。
- 英语流利。
期望的特质：
- 了解学习项目、合规性和行业最佳实践
- 具有客户服务交付经验
- 具有解读分析和绩效指标的经验
- 了解分层支持服务模型和应用
- 具备解决问题的技能；具有强大的分析和解决问题的思维
- 能够撰写文档、规划、推广并执行项目。
- 能够评估提供的信息质量，并向利益相关者提出相关问题。
- 能够传达概念；具备良好的口头和书面沟通能力
- 能够通过选项和观点指导和建议他人
- 熟练使用添加
查看英文原文
Job Description Summary
Learning Services Specialist (Open) The Learning Services Specialist delivers services supporting GE Aerospace learning programs, systems, processes and tools. Responds to process queries from employees, managers and learning professionals in a timely and professional manner. Ensures delivery in a professional, high quality and efficient manner according to established standard work and performance metrics. Provides continuous improvement focus to improve customer service levels and delivery of efficient processes and services.
PLEASE NOTE: Location Budapest/Hungary
Position will work a US time-zone schedule with potential for a hybrid (office/remote) arrangement.Job Description
Essential Responsibilities:
- Provides learning operations support and services. Ensures performance to established standards and performance metrics.
- Manages day to day support for learning related service tickets, processes, transactions, escalation and program/event support (including learning program enrollment, registration, learning pathways, transcripts, system navigation, problem escalation and general process and tool help).
- With a focus to customer service, interacts directly with functional stakeholders, employees, learning professionals and people leaders to deliver efficient services and standard work.
- May participate in special projects
- Learns and applies FLIGHT DECK principles in maintenance of functional standard work.
- Builds relationships with COE partners, customers and end users to understand their needs and how they can be fulfilled through functional services and processes.
Qualifications/Requirements:
- Bachelor's degree from an accredited university or college (or a high school diploma with relevant experience).
- Fluent in English.
Desired Characteristics:
- • Knowledge of learning programs, compliance and industry best practices
- Experience in customer service delivery
- Experience in interpreting analytics and performance metrics
- Knowledge of tiered support service models and applications
- Demonstrated skill in problem solving; strong analytical and problem-solving mindset
- Ability to document, plan, market, and execute programs.
- Ability to assess quality of information given and ask pertinent questions to stakeholders.
- Ability to communicate concepts; strong oral and written communication skills
- Ability to advise and guide others through options and points of view
- Proficiency with additional languages a plus
Additional Information
Relocation Assistance Provided: No
- This is a remote positionOriginally posted on Himalayas