Clinical Intake Lead
概述 我们正在寻找一个进口领导者，为我们的不断增长的家庭健康业务！家居卫生摄入领导负责监督集中式摄入功能日常运作，确保在多个分支机构中及时和准确处理推。该角色是接入人员，转让来源，分支部领导人和临床团队的主要资源，帮助推动转换推，改善患者访问，并确保遵守家庭保健法规和付款人要求。接入领导与团队领导，工作流量监测，培训和绩效监控平衡实践上接入责任。这一职位与计划，临床领导，人力资源，账户管理人员和分支运营团队密切合作，支持组织增长和卓越的客户服务。负责接入操作 · 为多个家庭医疗地点主导日常接入操作。·监督推管道以确保及时处理和转换推到录取。·审查推对完整性，付款资格，服务可用性和合规要求。· 与推来源，医生，医院，案例经理，帐户执行人员和内部临床团队协调获得必要文件。·确保推信息的处理是精确的，符合已建立的服务水平预期。· 在大量工作期间支持接入人员并协助复杂的转让情况。· 确保接入人员在小时和周末后就能及时处理传递信息，每周7天。团队领导人 · 为接入协调员和接入专家提供日常指导，培训和支持。· 帮助新接入团队成员加入和培训。·监控工作负载，调整任务以保持生产力和服务水平。·确定改善流程和运营效率的机会。· 参与绩效管理活动，包括反，辅导和发展规划。客户服务与关系管理 · 促进以客户为中心的文化，为患者，家庭，转让合作伙伴以及内部利益相关者提供卓越服务。· 迅速和专业地解决升级的转让或接入问题。· 与分支领导人，临床经理和外部转让来源建立协作关系。合规性和质量 ·确保接入流程符合。
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Overview
We're looking for an Intake Lead for our growing Home Health business!
The Home Health Intake Lead oversees the daily operations of the centralized intake function, ensuring timely and accurate processing of referrals across multiple branch locations. This role serves as the primary resource for intake staff, referral sources, branch leaders, and clinical teams, helping to drive referral conversion, improve patient access, and ensure compliance with home health regulations and payer requirements.
The Intake Lead balances hands-on intake responsibilities with team leadership, workflow oversight, training, and performance monitoring. This position works closely with scheduling, clinical leadership, human resources, account executives and branch operations teams to support organizational growth and exceptional customer service.
Responsibilities
Intake Operations
- Lead daily intake operations for multiple home health locations.
- Monitor referral pipelines to ensure timely processing and conversion of referrals to admissions.
- Review referrals for completeness, payer eligibility, service availability, and compliance requirements.
- Coordinate with referral sources, physicians, hospitals, case managers, account executives and internal clinical teams to obtain necessary documentation.
- Ensure referrals are processed accurately and within established service-level expectations.
- Support intake staff during periods of high volume and assist with complex referral situations.
- Ensure intake is staffed after hours and weekends for timely processing of referrals 7 days a week.
Team Leadership
- Provide day-to-day guidance, coaching, and support to Intake Coordinators and Intake Specialists.
- Assist with onboarding and training of new intake team members.
- Monitor workloads and adjust assignments to maintain productivity and service levels.
- Identify opportunities for process improvement and operational efficiency.
- Participate in performance management activities, including feedback, coaching, and development planning.
Customer Service & Relationship Management
- Promote a customer-focused culture that delivers exceptional service to patients, families, referral partners, and internal stakeholders.
- Resolve escalated referral or intake concerns promptly and professionally.
- Build collaborative relationships with branch leaders, clinical managers, and external referral sources.
Compliance & Quality
- Ensure intake processes comply with Medicare, Medicaid, commercial payer, and accreditation requirements.
- Maintain accurate documentation within the electronic medical record and related systems.
- Monitor key performance indicators such as referral response time, conversion rates, admission timeliness, and intake accuracy.
- Support audits and quality improvement initiatives as needed.
Reporting & Analytics
- Track and report intake metrics, trends, and operational performance.
- Identify barriers to referral conversion and recommend corrective actions.
- Assist leadership in forecasting staffing and workflow needs based on referral volume.
Qualifications
Education
- High school diploma or equivalent required.
- Associate's or Bachelor's degree in healthcare administration, business, or a related field preferred.
Experience
- Minimum of three years of healthcare intake, admissions, scheduling, or related operational experience.
- Minimum of one year of leadership, supervisory, or lead experience preferred.
- Home health, hospice, or post-acute care experience strongly preferred.
- Experience working with Medicare, Medicaid, and commercial insurance verification processes preferred.
Knowledge, Skills & Abilities
- Strong understanding of home health referral and admission processes.
- Knowledge of payer authorization and insurance verification requirements.
- Excellent organizational and prioritization skills.
- Strong customer service and relationship-building abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with electronic medical records, scheduling systems, and Microsoft Office applications.
- Strong verbal and written communication skills.
- Ability to analyze operational data and drive process improvements.
Physical Requirements
- Ability to remain seated and work at a computer for extended periods.
- Ability to communicate effectively by phone, video conference, and in person.
- Ability to occasionally lift up to 15 pounds.
CareRing Health, LLC is an equal opportunity employer committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy), sexual orientation, age, national origin, disability, genetic information, veteran status, or any other classification protected by applicable law.
Originally posted on Himalayas