ServiceNow IRM and VR Business Process Consultant
温德华德咨询是精英服务现在合作伙伴，通过专家流程知识，技术见解和深入的运营经验来提供现实世界的服务可靠性解决方案。这种技能结合基于产品和供应商无知方法，使温德华登陆世界领先的一些企业和美国政府机构作为值得信赖的合作伙伴。自1997年成立以来，温德华特已支持全球500多个客户和超过3,500项目的项目。我们对卓越的奉献精神反映在行业领先的指标中。温德华德拥有5.0的客户满意度 (CSAT) 数据和82个员工网络促进者数值 (eNPS),这表明我们对客户成功和员工参与的承诺。我们培养了团队合作，创新和持续学习文化赋予我们的顾问能力来应对创新的客户复杂挑战。如果你热衷于技术并渴望改变，温德华特是升级职业生涯的理想场所。温德沃德正在寻找一个高技能和经验丰富的 ServiceNow 集成风险管理 (IRM) 和脆弱性响应 (VR) 业务流程顾问，以在整个组织中成功实施和采用 ServiceNow 应用程序发挥关键作用。这个角色将企业需求和技术解决方案结合起来。收集要求，定义过程，与开发人员，建筑师和利益相关者密切合作，确保 ServiceNow 解决方案符合组织和政府和商业客户的组织目标以及行业最佳实践。理想的候选人将拥有独特技术专业知识，战略思维和面向客户能力。该职位结合了服务 Now 平台上的强大的技术专业技能，在 IRM 和 VR 模块中经验证明，以及咨询和实施技巧来提供高质量的可扩展应用程序和模块。关键责任 · 参与利益相关者确定，记录和优先考虑 ServiceNow 实现业务需求，转化需求为可操作的用户故事和接受标准。· 开展研讨会，面试和过程绘制会议以捕捉当前和未来的工作流程，支持进程设计和文档化。· 与 ServiceNow 开发人员，建筑师和平台所有者合作，将要求转换为平台配置，工作流程和 aut
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Windward Consulting is an Elite ServiceNow Partner that delivers real-world Service Reliability solutions using a unique blend of expert process knowledge, technology insight, and deep operational experience. This combination of skills is grounded in a product- and vendor-agnostic approach that enables Windward to serve as a trusted partner to some of the world’s leading businesses and U.S. government agencies. Since our inception in 1997, Windward has supported over 500 clients worldwide and more than 3,500 projects.
Our dedication to excellence is reflected in our industry-leading metrics. Windward has a Customer Satisfaction (CSAT) score of 5.0 and an Employee Net Promoter Score (eNPS) of 82, demonstrating our commitment to both client success and employee engagement. We foster a culture of teamwork, innovation, and ongoing learning—empowering our consultants to tackle complex challenges for innovative clients. If you’re passionate about technology and eager to make a difference, Windward is the ideal place to elevate your career.
Windward is seeking a highly skilled and experienced ServiceNow Integrated Risk Management (IRM) and Vulnerability Response (VR) Business Process Consultant to play a key role in the successful implementation and adoption of ServiceNow applications across the organization. This role bridges business needs and technical solutions — gathering requirements, defining processes, and working closely with developers, architects, and stakeholders to ensure that the ServiceNow solution aligns with organizational goals and industry best practices for both government and commercial clients. The ideal candidate will possess a unique blend of technical expertise, strategic thinking, and exceptional customer-facing skills.
This role combines strong technical expertise in the ServiceNow platform, demonstrated experience in the IRM and VR module, and consulting and implementation skills to deliver high-quality, scalable applications and modules.
Key Responsibilities
- Engage stakeholders to identify, document, and prioritize business requirements for ServiceNow implementations, translating needs into actionable user stories and acceptance criteria.
- Conduct workshops, interviews, and process mapping sessions to capture current and future workflows, supporting process design and documentation.
- Collaborate with ServiceNow developers, architects, and platform owners to translate requirements into platform configurations, workflows, and automation, ensuring alignment with best practices and platform capabilities.
- Support data model, integration, and UI/UX design discussions, and participate in Agile or hybrid delivery activities such as sprint planning, backlog grooming, and user acceptance testing cycles.
- Ensure delivered solutions meet defined requirements and quality standards, coordinate user acceptance testing, and resolve issues as needed.
- Serve as the liaison between business units, IT, and the ServiceNow delivery team, providing project updates, status reports, and training sessions as needed.
Required Qualifications
- Bachelor’s degree in Information Systems, Business Administration, Computer Science, or related field.
- 3–5+ years of business analysis experience, with at least 2 years focused on ServiceNow implementations.
- Demonstrated experience in facilitating requirements gathering via workshops and system/content review, designing processees, and creating user story in an Agile environment.
- Familiarity with ServiceNow data structures, tables, and workflows
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication, facilitation, and stakeholder management skills.
- Understanding of integration points with other enterprise systems (e.g., Tenable, Crowdstrike).
Required Certifications
- ServiceNow Certified Implementation Specialist – Integrated Risk Management (IRM)
- ServiceNow Certified Implementation Specialist - Vulnerability Response (VR)
- ServiceNow Certified Systems Administrator (CSA)
Preferred Qualifications
· Additional ServiceNow certifications in areas such as ITOM or ITSM
Location
· Remote
Windward strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance.
Windward is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.
Originally posted on Himalayas