FBS法规事务
FBS Regulatory Affairs
FBS – 农民商业服务是农民业务的一部分，旨在建立一种全球化的策略，用于识别、招聘、雇佣和留住顶尖人才。通过结合国际影响力与美国的专业知识，我们打造多元化且高效能的团队，使他们能够在当今竞争激烈的市场中蓬勃发展。
我们认为，每个成功企业的基础在于拥有具备正确技能的合适人才。这就是我们的作用——帮助农民打造一支能够持续取得优异成果的优秀团队。
由于我们没有本地法律实体，因此与Capgemini合作，由其作为雇主代表。Capgemini负责管理当地的薪资和福利。
在与我们共事的旅程中，您将体验到：
· 一家稳固且具有创新力的公司，拥有强大的市场影响力
· 一个充满活力、多元文化和多语言的工作环境
· 具有深厚市场知识和战略眼光的领导者
· 持续的学习和发展机会
要求
简介：
为法规事务专家处理投诉响应职责提供常规的数据收集、准备和行政支持。协助工作队列分配、将数据上传至州监管门户以及其他为及时监管报告所需的的技术任务。将复杂问题上报给专家或管理层。使用既定模板和流程准备与投诉和监管职能相关的标准和有限的临时报告。
职责：
· 使用既定程序收集并整理投诉、政策、账单及相关业务信息，用于内部和/或外部报告。
- 与产品、账单、理赔、服务、IT及其他业务合作伙伴协调，获取文件，确认数据需求并转达政策或账单相关的问题。
- 执行数据上传至州监管门户，并根据指示和既定控制措施支持及时的监管报告。
- 维护投诉文件跟踪、工作分配队列、门户记录、数据字典字段和其他元数据更新，按指派进行。审查指定信息的完整性、一致性和明显的数据问题；将差异或非例行问题上报给法规事务专家或管理层。
- 研究和评估政策处理交易，以支持法规事务专家解决投诉；
- 协助制定应对投诉趋势的计划
查看英文原文
FBS – Farmer Business Services is part of Farmers operations with the purpose of building a global approach to identifying, recruiting, hiring, and retaining top talent. By combining international reach with US expertise, we build diverse and high-performing teams that are equipped to thrive in today’s competitive marketplace.
We believe that the foundation of every successful business lies in having the right people with the right skills. That is where we come in—helping Farmers build a winning team that delivers consistent and sustainable results.
Since we don’t have a local legal entity, we’ve partnered with Capgemini, which acts as the Employer of Record. Capgemini is responsible for managing local payroll and benefits.
What to expect on your journey with us:
· A solid and innovative company with a strong market presence
· A dynamic, diverse, and multicultural work environment
· Leaders with deep market knowledge and strategic vision
· Continuous learning and development
Requirements
Summary:
Provides routine data collection, preparation and administrative support for complaint response duties handled by Regulatory Affairs Specialists. Supports work queue assignment, data uploads to state regulatory portals and other technical tasks needed for timely regulatory reporting. Escalates complex issues to specialists or management. Prepares standard and limited ad hoc reports related to complaint and regulatory functions using established templates and procedures.
Responsibilities:
- Collects and organizes complaint, policy, billing and related business information for internal and/or external reporting using established procedures.
- Coordinates with Product, Billing, Claims, Service, I/T and other business partners to obtain documentation, confirm data needs and route policy or billing-related inquiries.
- Performs data uploads to state regulatory portals and supports timely regulatory reporting in accordance with instructions and established controls.
- Maintains complaint file tracking, work assignment queues, portal records, data dictionary fields and other metadata updates as assigned. Reviews assigned information for completeness, consistency and obvious data issues; escalates discrepancies or non-routine questions to Regulatory Affairs Specialists or management.
- Researches and evaluates policy processing transactions to support Regulatory Affairs Specialist to resolve complaints;
- Assists in development of plans to address complaint trends
- Participates in department and team sessions to discuss complaint trends
- Assists Reg Affairs Specialist on data calls, premium surveys, market conduct exams and investigations.
Benefits
This position comes with a competitive compensation and benefits package.
· A competitive salary and performance-based bonuses.
· Comprehensive benefits package.
· Flexible work arrangements (remote and/or office-based).
· You will also enjoy a dynamic and inclusive work culture within a globally renowned group.
· Private Health Insurance.
· Paid Time Off.
· Training & Development opportunities in partnership with renowned companies.
Originally posted on Himalayas