预订代理
Reservation Agent
在Commodore Perry Estate和Bowie House担任Reservations Agent，开启一段精致的接待之旅，每一次互动都成为定制体验的艺术化呈现。在这个超越性的角色中，你将成为我们奢华世界的迷人入口，以优雅和精致的方式无缝地为我们的挑剔客人策划预订。你对卓越的承诺将体现在个性化的互动中，确保每一份预订都体现奢华的巅峰，并预见我们尊贵客户的独特需求。作为接待艺术的佼佼者，你将体现我们度假村对无与伦比服务的承诺，将预订转化为令人难忘住宿的迷人序曲。加入我们，在奢华接待领域共同书写无与伦比的优雅与卓越故事。
- 通过准确输入客人联系方式，创造真实、信息丰富且个性化的度假村预订体验。添加客人历史信息，如：之前的入住经历、特殊场合、偏好及其他相关信息。
- 回应客人关于房间预订、可用性、住宿一般问题、价格和特别优惠的咨询。
- 熟悉以下所有度假村信息：
- 所有度假村设施/服务及其运营时间
- 所有住宿类型、布局、装饰、特点及位置
- 所有工作室价格、特别套餐和促销活动
- 所有水疗项目及其益处和费用
- 每日统计数据，包括可用性
- 地产内及周边的娱乐活动/特别活动安排
- 从机场和其他主要地标到度假村的路线
- 本地服务、餐厅、酒庄和旅游景点的通用信息、描述和路线。
- 协助并确保有效解决客人问题。与团队成员及其他部门密切合作解决问题；尽可能确保跟进并超越客人期望。
- 确保所有账单和财务交易都能代表客人准确高效地执行。
- 根据情况推荐服务和产品，确保每位客人都充分了解度假村的各类服务。
- 两年在酒店、水疗或预订岗位的工作经验，最好是在豪华度假村。
查看英文原文
Embark on a journey of refined hospitality as a Reservations Agent at Commodore Perry Estate and Bowie House, where every interaction becomes an artful orchestration of bespoke experiences. In this transcendent role, you will serve as the enchanting gateway to our world of opulence, seamlessly curating reservations for our discerning guests with grace and sophistication. Your commitment to excellence will manifest in personalized interactions, ensuring that each reservation reflects the epitome of luxury and anticipates the unique desires of our esteemed clientele. As a luminary in the art of hospitality, you will embody the essence of our resort's commitment to unparalleled service, transforming reservations into enchanting preludes to unforgettable stays. Join us in crafting a narrative of unparalleled elegance and distinction within the realm of luxury hospitality.
- Creating a genuine, informative, and personalized guest resort reservations experience by accurately inputting guest contact information. Adding information to guest history such as; previous stay experience, special occasions, preferences, and other pertinent information.
- Responding to guests’ inquiries regarding room reservations, availability, general questions about accommodations, pricing, and special offers.
- Maintaining complete knowledge of the resorts and other information including the following:
- All resort facilities/services offered and hours of operation
- All accommodations, layout, décor, attributes and locations
- All studio rates, special packages and promotions
- All spa treatments and offerings, their benefits and costs
- Daily stats, including availability
- Entertainment/special events scheduled on property and in the area
- Directions to the resort from airports and other major landmarks
- General info, descriptions and directions for local services, restaurants, wineries and points of interests.
- Assisting and ensuring effective guest challenge resolution. Working closely with fellow guest service team members and other departments to resolve any challenges; ensure follow-through and exceed guest expectations when possible.
- Ensuring that all billing and financial transactions are accurately and efficiently executed on behalf of guests.
- Upselling services and offerings as appropriate, ensuring that each guest is fully educated about the resorts’ offerings.
- Two years in a hospitality, spa, or reservations position, preferably at a luxury resort.
- Ability to create professional business letter correspondence.
- Must possess gracious people and sales skills, excellent phone manner and ability to engage in a positive manner with each and every guest.
- Ability to work cohesively with other departments and co-workers as part of a team.
- This role is remote and you must reside in the state of Texas
About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.
For more information:
Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge
About Friedkin
Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.
Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.
The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.
For more information, please visit
4100 Red River Holdings LLC is an Equal Opportunity Employer, M/F/D/V. 4100 Red River Holdings LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, 4100 Red River Holdings LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
A treasured and historic landmark reborn, Commodore Perry Estate, Auberge Collection occupies a unique niche in the Austin hospitality market. Designed by Ken Fulk and set on a 10-acre estate in the Hyde Park neighborhood of Austin, the property is the first luxury hotel & social members club of its kind in the city, blending intimacy and character with heritage and the independent spirit of Austin. Boasting 53 spacious rooms and suites, including a collection of five signature suites, the hotel offers a residential-style experience brimming with charm. Amenities include a dramatic 50-foot oval swimming pool, The Spa Suite, Wellbeing by Auberge, a state-of-the-art fitness studio, and distinct dining and drinking venues, including Lutie’s Garden Restaurant, the Estate’s signature restaurant. Expansive indoor and outdoor event space includes the picture-perfect Chapel with over 1,600 square feet of indoor space and 3,000 square feet of outdoor space. Commodore Perry Estate offers an authentic Austin provenance that invites guests to dine and celebrate in contemporary style.
For more information: auberge.com/commodore-perry
Follow Commodore Perry Estate on Facebook and Instagram @CommodorePerryAuberge
Originally posted on Himalayas