公共部门高级客户成功经理
Sr. Customer Success Manager (Public Sector) - Washington D.C.
皮瑞姆是企业移动安全行业的领导者，也是第一个和唯一提供完整的移动威胁防御系统的公司，该系统在实时中提供了设备世界级保护对已知和未知的下一代先进移动网络攻击和恶意软件。我们的 MTD 和获奖机器学习基于引擎可以防止设备，网络，鱼和应用程序攻击 IOS,Android 和 Windows 设备，使用一种非侵入性的方法来始终保护用户隐私。作为我们快速增长的步伐的一部分，我们目前正在寻找高级客户成功经理。候选人将管理售后客户关系，包括建立客户关系；管理续订；促进扩张机会；推动解决方案采用和业务价值；管理升级并实现客户喜乐。该职位需要强大的客户经验与强的技术背景。位置：华盛顿特区责任：·账户管理 - 主动地管理客户关系以确保更新，可参考性和促进销售团队的扩展机会 ·公共部门重点 - 管理由联邦民事/国防机构和州，地方和教育 (SLED) 实体组成的战略投资组合。·推动产品采用并展示业务价值。·推动客户用户群中采用 Zimperium®解决方案，帮助客户实现业务价格。·产品与域名专业知识：证明强大的领域和功能理解解决方案，成为客户的可靠顾问。这包括了解建筑的基本技术技能；能够提取和解释潜在的业务数据。·客户满意度与风险管理 - 保持高水平的客户满怀，成为管理风险和升级的主要界面 ·客户宣传 - 收集客户对产品的反，其使用情况有效地引导它们来推动产品的能力 ·客户登录 - 协助客户进行部署规划，最佳实践部署方法以及主动管理风险以促进解决方案的流暢而敏捷推出
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Zimperium® is an industry leader in enterprise mobile security, being the first and only company to provide a complete mobile threat defense system that offers real-time, on device world-class protection against both known and unknown next generation of advanced mobile cyberattacks and malware.
Our MTD and award-winning machine learning-based engine protects against device, network, phishing and application attacks for IOS, Android and Windows devices, using a non-intrusive approach to always protect privacy of users.
As part of our fast growing pace, we are currently looking for a SeniorCustomer Success Manager. The candidate for this role will manage post-sale Customer relationships including building customer relationships, managing renewals, facilitating expansion opportunities, driving solution adoption & business value, managing escalations and achieving Customer delight. The role requires a blend of strong Customer management experience with a strong technical background.
LOCATION: Washington D.C.
RESPONSIBILITIES:
- Account management - Proactively manage client relationships to ensure renewals, referenceability and facilitate expansion opportunities with sales teams
- Public Sector Focus - Manage a strategic portfolio consisting of Federal Civilian/Defense agencies and State, Local, and Education (SLED) entities
- Drive Product Adoption & Demonstrate Business Value - Drive the adoption of Zimperium’s solution within the Customer’s user base and assist the Customer to realize the business value
- Product & Domain Expertise - Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the Customer. This includes basic technical skillset to understand architecture; being able to extract & interpret the underlying business data
- Customer Satisfaction & Risk Management - Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations
- Customer Advocacy - Gather Customer’s feedback about products, their use-cases channel them effectively to drive product capabilities
- Customer Onboarding - Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth and agile rollout of the solution
QUALIFICATIONS:
- B.S. in Computer Science or an equivalent engineering degree
- 10+ years of experience working with Enterprise software solutions, startup experience desirable
- 5+ yrs experience in customer success roles, preferably with security companies, managing portfolio of large enterprise and/or Federal customers
- Self-motivated, strong problem-solving skills with good business acumen. Domain expertise in Mobility & Security is highly desirable
- Ability to travel
ADDITIONAL RESPONSIBILITIES
- Collaborate effectively with internal teams – Work closely with Engineering and Product teams in different time zones to address customer issues
- Roll up your sleeves - Learn everything about the product and how its deployed to ensure you can have in-depth quality conversations with the customer
Originally posted on Himalayas