技术支持
Technical Support
igloo 是家庭和城市大规模智能访问管理解决方案的全球领导者。我们提供端到端的软硬件解决方案，为物业管理人员、运营商和租户提供无缝、安全且互联的访问体验。我们在全球拥有 5000 多家企业和 80 多家经销商，正在塑造无钥匙的未来。
职位描述
该职位将负责提供支持、排查问题、指导用户找到解决方案，并与内部团队协作以确保流畅可靠的用户体验。该职位需要在美国白天和印度尼西亚白天时段轮班工作
职责与要求
- 在印度尼西亚白天和美国白天时段轮班工作，以支持用户并确保覆盖不同时区
- 通过邮件、聊天或 Jira 工单提供一线技术支持
- 排查并解决技术问题和咨询
- 在必要时调查并升级复杂的技术问题给工程团队
- 清晰地记录问题、解决方案和技术流程
- 协助用户上线，指导他们完成设置和集成过程
- 与产品和工程团队合作，提升系统可靠性和用户体验
- 保持对产品功能和技术更新的最新了解
任职要求
- 计算机科学、工程或相关领域的学士学位
- 有 1-2 年技术支持、帮助台或相关技术岗位的经验者优先
- 具备基本的 API、HTTP 协议和排查工具的理解
- 熟悉日志分析和调试
- 具备较强的编程/脚本编写能力（例如 Java、Python、JavaScript）
- 英语书面和口头沟通能力良好
薪资： SGD 2000-2200
最初发布于 Himalayas
查看英文原文
About igloo
igloo is a global leader in large-scale smart access management solutions for homes and cities. We provide an end-to-end hardware and software solution giving property managers, operators, and tenants seamless, secure, and connected access experiences. With a strong presence in 5,000+ enterprise customers and 80+ distributors worldwide, we’re shaping a keyless future.
The Role
This role will be responsible for providing support, troubleshooting issues, guiding users through solutions, and collaborating with internal teams to ensure a smooth and reliable user experienceThis role will require to work in shift between US daytime and Indonesia daytime
Duties & Responsibilities
- Work in shift between Indonesia daytime and US daytime hours to support users and ensure coverage across time zones
- Provide first-line technical support via email, chat, or Jira ticket
- Troubleshoot and resolve technical issues and enquiries
- Investigate and escalate complex technical problems to engineering teams when necessary
- Document issues, resolutions, and technical processes clearly
- Assist in onboarding users by guiding them through setup and integration processes
- Collaborate with product and engineering teams to improve system reliability and user experience
- Maintain up-to-date knowledge of product features and technical updates
Qualifications
- BSc/BA in Computer Science, Engineering or a related field
- Preferably 1-2 Years’ of experience in technical support, helpdesk, or related technical role
- Basic understanding of APIs, HTTP protocols, and troubleshooting tools
- Familiarity with logs analysis and debugging
- Strong programming/scripting skills (e.g., Java, Python, JavaScript)
- Good communication in English both written and verbal
Salary: SGD2000-2200Originally posted on Himalayas