首席前向部署工程师（Alkira）
PRINCIPAL FORWARD DEPLOYED ENGINEER (Alkira)
Lumen 是人工智能驱动世界的可信网络，通过我们广泛的光纤网络和连接生态系统，将人、数据和应用连接在一起。我们为企业、政府和社区提供安全、高性能的云、边缘和 AI 工作负载连接。
在 Lumen，你将参与客户当前依赖的基础设施，并构建未来的技术，性能、安全和弹性至关重要。
这是一个高责任环境，大胆的想法为客户、合作伙伴和行业带来真正的创新。工作充满挑战，目标明确，信任融入我们的运营方式。如果你准备承担责任，产生有意义的影响，并帮助塑造 AI 就绪的连接未来，现在就加入我们吧。
职位描述
Alkira，Lumen Connect 解决方案
一个网络。所有云。全球掌控。
在这个职位中，你将成为 Alkira 战略企业客户的可信技术顾问和现场部署负责人。与网络、云和平台团队合作，你将负责从初步评估和架构设计到生产部署、采用和扩展的整个技术客户旅程。
这是一个高度面向客户的职位，结合解决方案架构、云网络、自动化和技术咨询。你将与客户利益相关者及内部产品和工程团队紧密合作，实现成功结果，同时提供现场反馈，帮助塑造未来的产品功能。
这是一个位于英国的远程职位，如需的话可能有商务旅行。
主要职责
- 从评估到生产部署和持续采用，作为战略客户项目的首要技术负责人。
- 与客户和合作伙伴进行架构讨论，提供关于网络、云连接、安全和基础设施现代化的指导。
- 使用既定的最佳实践，在客户环境中设计、构建和部署基于 Alkira 的解决方案。
- 使用 Terraform、API、脚本和基础设施即代码方法开发自动化、集成和部署工具。
- 直接与客户网络、云和平台工程团队合作，加快成功实施。
- 为客户提供和合作伙伴举办技术研讨会、架构评审、白板会议和培训项目。
- 解决复杂的技术问题
查看英文原文
Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.
At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.
This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.
The Role
Alkira, a Lumen Connect Solution
One network. Every cloud. Total control, globally.
In this role, you will serve as the trusted technical advisor and hands-on deployment lead for Alkira’s strategic enterprise customers. Partnering with network, cloud, and platform teams, you will own the technical customer journey from initial evaluation and architecture design through production deployment, adoption, and expansion.
This is a highly customer-facing role that combines solutions architecture, cloud networking, automation, and technical consulting. You will work closely with customer stakeholders and internal Product and Engineering teams to deliver successful outcomes while providing field-based insights that help shape future product capabilities.
This is a remote role based in the UK, with the possibility of business travel if required.
The Main Responsibilities
- Serve as the primary technical owner for strategic customer engagements from evaluation through production deployment and ongoing adoption.
- Lead architecture discussions with customers and partners, providing guidance on networking, cloud connectivity, security, and infrastructure modernization.
- Design, build, and deploy Alkira-based solutions in customer environments using established best practices.
- Develop automation, integrations, and deployment tooling using Terraform, APIs, scripting, and infrastructure-as-code methodologies.
- Partner directly with customer networking, cloud, and platform engineering teams to accelerate successful implementations.
- Deliver technical workshops, architecture reviews, whiteboard sessions, and enablement programs for customers and partners.
- Troubleshoot complex technical challenges and collaborate with Engineering teams to drive issue resolution and customer success.
- Collaborate with Product Management to provide customer feedback, influence roadmap priorities, and drive key feature requests through implementation.
What We Look For in a Candidate
Required Qualifications
- 3+ years of experience in a customer-facing technical role, such as Solutions Architect, Sales Engineer, Solutions Consultant, Professional Services Consultant, or Technical Advisor.
- Strong networking fundamentals with expertise in routing technologies, network connectivity, and network security.
- Hands-on experience architecting and deploying cloud solutions across AWS, Microsoft Azure, Google Cloud Platform, and/or Oracle Cloud Infrastructure.
- Experience designing and implementing hybrid cloud and public cloud infrastructure solutions.
- Working knowledge of automation and infrastructure-as-code technologies, including Terraform, Ansible, Python, and REST APIs.
- Ability to troubleshoot and resolve complex technical issues across networking and cloud environments.
- Excellent written and verbal communication skills, with the ability to engage both technical and business stakeholders.
- Ability and willingness to travel as business needs require.
Preferred
- Experience designing and deploying large-scale enterprise network environments.
- Understanding of multi-cloud networking architectures and cloud connectivity services.
- Experience developing deployment standards, reference architectures, and technical best practices.
- Familiarity with network automation and operational tooling.
- Relevant cloud, networking, or security certifications.
- Experience delivering technical workshops, customer training, and enablement sessions.
- Strong customer focus with a passion for building long-term trusted relationships.
- BA/BS/MS degree in a technical field.
Requisition #: 343625
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.
We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Join a diverse and inclusive culture where everyone is welcome and every voice is heard. A culture where people feel they belong, can be themselves and feel inspired to share different perspectives. Our culture, shared values and behaviours truly make Lumen a fantastic place to work and provides an environment where people can genuinely thrive.
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Originally posted on Himalayas