Solutions Consultant Team Lead
开公司致力于帮助我们的客户获胜，使组织能够在全球范围内进行互联研究，从而促进其对科学，发现和社会的影响。我们以经验证的，综合且易用的技术来建立这一承诺，提供了卓越价值，以及世界级服务和支持，加速结果。但我们不仅仅是一个由先进技术驱动的赋权平台。我们是具有多学科专业知识的卓越，高技能人员的合作伙伴，并正在建立我们的团队以支持我们雄心勃勃的增长计划。凯斯的基础力量来自于客户和员工为导向解决方案的价值观和承诺。成为我们不断发展的团队的一个关键成员是一个令人兴奋的时刻。凯士正在寻找一个有实践经验的解决方案顾问团队领导者在奖前和后研究管理来领导面向客户的解决方案参与和开发我们的解决方案咨询团队。作为一个研究员，该团队将提供发现，示范和解决方案验证，同时提高团队的产品专业知识，演讲质量和执行。理想候选人已经在赞助项目办公室，研究管理职能或相似的研究组织内工作，并了解了研究人员，管理者，财务团队和机构领导人的运营挑战。他们可以把这种经验转化为令人信服的示范，将凯能力与客户优先事项联系起来，帮助买家做出自信决策。#####****责任** - 领先奖励前后解决方案承诺。- 领导开发和提交提案，赞助项目和奖励管理，协议，基金管理和项目努力工作流程的发现和定制示范。- 与会计执行人员和战略账户经理合作，揭露业务问题，定义成功标准，塑造胜利主题并通过扩张机会推进新业务。- 展示完整的工作流程和连接能力以减少行政力度，加强监督，财务可见性，协作和研究人员体验；- 领导战略演讲，概念证明和解决方案验证；确定产品缺口，实施考虑和集成问题
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The exciting world of scientific research is fueled by people with a passion for solving complex problems. At Cayuse, we are committed to our customers’ success by empowering organizations to conduct globally connected research that advances their impact on science, discovery and society. We build on that commitment with proven, integrated and easy-to-use technology that delivers exceptional value, and world class service and support that accelerates outcomes.
But we are more than just an empowering platform powered by advanced technologies. We are a collaboration of exceptional, highly skilled people with multi-disciplinary expertise, and are building our team to support our ambitious growth plans. Cayuse’s foundational strength comes from our customer and employee focused values and commitment to industry-leading solutions. It’s an exciting time to become a key member of our growing team.
Cayuse is seeking a Solutions Consultant Team Lead with hands-on experience in pre- and post-award research administration to lead customer-facing solution engagements and develop our Solutions Consulting team. This player-coach will personally deliver discovery, demonstrations, and solution validation while improving the team’s product expertise, presentation quality, and execution.
The ideal candidate has worked within a sponsored programs office, research administration function, or comparable research organization and understands the operational challenges faced by researchers, administrators, finance teams, and institutional leaders. They can translate that experience into compelling demonstrations that connect Cayuse capabilities to customer priorities and help buyers make confident decisions.
##### **Responsibilities**
- Lead pre and post award solution engagements.
- Lead discovery and tailored demonstrations across proposal development and submission, sponsored project and award management, agreements, fund management and project effort workflows.
- Partner with Account Executives and Strategic Account Managers to uncover business problems, define success criteria, shape win themes and advance new business with expansion opportunities.
- Demonstrate complete workflows and connect capabilities to reduced administrative effort, stronger oversight, financial visibility, collaboration and the researcher experience.
- Lead strategic presentations, proofs of concept, and solution validation; identify product gaps, implementation considerations and integration requirements early.
- Provide accurate product-fit assessments and RFP/RFI responses. Review solution content and positioning, maintain reusable response assets and advise Sales Leadership on go/no-go decisions.
- Communicate current capabilities and limitations accurately, engaging Product, Services or technical specialists when additional expertise is needed.
- Coach and coordinate the Solutions Consulting team.
- Lead weekly coaching, call shadowing, and demonstration reviews, with actionable feedback on discovery, storytelling, objection handling and value articulation.
- Coordinate assignments and coverage based on expertise, capacity, opportunity priority and customer deadlines; maintain an active personal demonstration workload.
- Build onboarding plans, module certification standards, recorded training, and reusable demo scenarios. Develop pre- and post-award coverage across the team and support broader Research Suite learning.
- Maintain dependable demo environments and documentation; reinforce preparation, follow-through, CRM discipline and response standards.
- Identify skill and performance gaps early and partner with the VP of Sales on development plans, performance feedback and hiring needs.
- Cross functional collaboration.
- Partner with Product Management to share recurring customer needs, competitive insights, and product gaps in a clear, prioritized format.
- Collaborate with Implementation, Professional Services, Customer Success, and Support to validate assumptions and support effective sales handoffs.
- Contribute to sales enablement, competitive positioning, and consistent messaging across higher education, healthcare and research organizations.
##### **Qualifications**
- 7+ years of combined experience in research administration, sponsored programs, solutions consulting or related work, including substantial hands-on experience within a research institution or organization.
- Direct experience across both pre- and post-award operations with depth in at least one and a practical understanding of how the two connect.
- Working knowledge of proposal development, sponsor submissions, award setup, agreements, award administration, effort reporting and research financial management; familiarity with sponsor requirements and institutional controls.
- Experience using, administering, selecting or implementing electronic research administration systems and translating complex workflows into clear explanations.
- Demonstrated ability to lead engaging presentations, facilitate discovery, and communicate with operational staff, researchers and executive stakeholders.
- Experience coaching, mentoring or leading colleagues with the ability to set expectations, provide constructive feedback and build accountability.
- Strong organization and judgment, with the ability to balance customer engagements, team development, and competing deadlines.
- Bachelor’s degree or equivalent relevant experience; willingness to travel for customer meetings, conferences, and team activities as needed.
- Experience in software presales, solutions consulting or vendor evaluation, including tailored demonstrations and complex buying processes.
- Experience with Cayuse or comparable pre- and post-award platforms and familiarity with ERP and finance integration requirements.
- Experience leading a sponsored programs or research administration team, driving process improvement or implementing research systems.
- CRA, CPRA, or CFRA certification; involvement in NCURA, SRAI or comparable professional associations.
##### **What Success Looks Like**
- Personally lead or support approximately 3–4 demonstrations per week, adjusted for engagement complexity, preparation and leadership responsibilities.
- Establish early certification and independent coverage for priority pre- and post-award products, followed by broader Research Suite proficiency through an agreed ramp plan.
- Conduct weekly coaching and at least one formal demonstration review per consultant each month; show measurable improvement in team readiness and delivery quality.
- Meet agreed response and RFP deadlines and share a monthly view of team capacity, quality, development progress and contribution to opportunity advancement.
- Build customer confidence and contribute to stronger competitive positioning, opportunity progression and revenue outcomes in partnership with Sales.
**Benefits**
- Competitive Medical Benefits (PPO + HSA available)
- Vision, Dental, Short-Term Disability fully covered by Cayuse
- Unlimited PTO + Holidays + Flexible Work Schedule
- Remote Work Stipend
- Equal Paid Parental Leave
- 401k with Employer Matching
- Quarterly Wellness Reimbursement
- Remote Work Environment, supporting the Ultimate Employee Experience
**_Cayuse does not accept agency resumes. Please do not forward resumes to our jobs alias or any Cayuse employees. Cayuse is not responsible for any fees related to unsolicited resumes._**
Our culture is one of inclusion and belonging where everyone feels respected, treated justly, supported and nourished. We all share responsibility for creating and sustaining a work environment where differences are celebrated and we are empowered to strive for excellence. We’re proud to be an equal opportunity employer and actively seek to recruit, develop, and retain a diverse and talented workforce.