助理专业服务顾问

As the leader in Digital Employee Experience, Nexthink gives enterprises real-time visibility into how employees experience technology across devices, applications, networks, and digital workflows. Our platform helps IT teams move from reactive support to proactive, automated experience management: seeing issues, diagnosing root causes, fixing problems at scale, and increasingly using AI to deliver faster, more intelligent outcomes for employees. Nexthink describes its platform as a unified DEX data and automation layer with AI-powered IT agents and Spark, built to help teams decide, design, automate, and resolve employee issues instantly.
This is a rare opportunity to sell into a market that is still expanding, highly relevant to every CIO, and increasingly central to how enterprises think about productivity, AI adoption, employee experience, and operational efficiency. Nexthink has been recognized as a category creator and global leader in DEX, with recent investment activity valuing the company at $3 billion.

The Opportunity 
Launch your Professional Services consulting career with Nexthink. This is your entry point into a dynamic, high-impact field where you'll grow from day one—working directly with enterprise customers, solving real business problems, and building the consulting skills that define tomorrow's technology leaders. 
You'll join a team that invests in you. We believe the best consultants are built, not hired. You'll learn from experienced colleagues, receive structured mentorship, and have clear pathways to advance as you develop expertise. If you're customer-obsessed, technically curious, and hungry to master the art of consulting, this is your launchpad. 
About Nexthink 
Nexthink is the leader in digital employee experience management software. We help IT leaders see, diagnose, and fix workplace tech issues before employees even notice—transforming IT from reactive firefighting to proactive optimization. Our software powers over 1,200 customers and touches the digital experience of more than 15 million employees worldwide. 
What You'll Do 
Customer Engagement & Consulting 
· Partner with customer teams to understand their business challenges and define how Nexthink solves them

• Lead workshops and consultative sessions that build trust and position you as a knowledgeable, customer-focused resource

• Translate customer needs into clear, actionable use cases and solution designs

• Guide customers through adoption, ensuring they realize measurable value from Nexthink

Technical Execution 
· Configure and deploy Nexthink solutions aligned with customer requirements and best practices

• Build dashboards, investigations, alerts, and automations that deliver business impact

• Analyze endpoint data to generate insights and optimize solutions

• Troubleshoot issues using structured problem-solving methods—with mentorship and resources behind you

• Document configurations and solution designs clearly for customer knowledge transfer

Growth & Collaboration 
· Learn from seasoned consultants through direct collaboration, pair engagements, and mentorship

• Build technical depth through hands-on experience and structured training

• Continuously refine your problem-solving, communication, and customer management skills

• Contribute to a supportive team culture where your success and development are priorities

Who You Are 
Essential Qualities 
· Customer-First Mindset: You genuinely care about solving customer problems and are energized by direct customer interaction

• Service Orientation: You take ownership, follow through, and measure success by customer outcomes

• Technical Curiosity: You're comfortable troubleshooting, learning quickly, and diving into technical details

• Communication Skills: You can explain technical concepts clearly to non-technical audiences and listen actively to customer needs

• Growth Mindset: You embrace learning, welcome feedback, and see challenges as opportunities to develop

• 1–2 years of IT, technical support, or business-focused technology experience (consulting, support, IT operations, systems administration, etc.)

• Hands-on familiarity with DEX (Digital Employee Experience) concepts as a user—you understand how endpoint and application performance impacts employees

• Baseline EUC (End-User Computing) knowledge at any level—whether Windows, endpoint management, or basic system support

• Proven ability to communicate technical information clearly to business and IT stakeholders

Nice to Have (We Can Train the Rest) 
· Customer-facing consulting or advisory experience

• Prior consulting, PSA tools, or project management exposure

• Scripting or API integration experience

• Experience with analytics or data interpretation

The base salary for this role is $50,000 - $83,000 gross per year, with a total on-target earnings (OTE) range of $62,000 - $104,000 with additional opportunity to earn commissions above this range.

Total Rewards @ Nexthink

At Nexthink, we offer one of the most comprehensive and generous benefits plans.  Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan.  We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage. 
In addition, we offer: 
· 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
· 🏡 Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
· 📚 Free access to professional training platforms to explore your interests and enhance your skills.
· 🍼 Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
· 💰 Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.
· 📣 Bonuses for referring successful hires after three months of continuous employment.
Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Nexthink’s good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.