高级软件工程师 - 前端
Senior Software Engineer - Frontend
加入我们，为客户提供愉悦的体验。Five9 是云客服中心软件的领先提供商，将云计算创新的力量带给全球客户。
我们每天践行价值观，打造以团队为先的文化，使我们能够在享受旅程的同时不断创新、成长并蓬勃发展。我们重视多样性，营造包容的环境，赋能员工做真实的自己。
Five9 领导了客服中心的云计算革命，帮助组织从传统的本地解决方案转向云计算。云客服中心市场已成为实时通信创新的热点领域，也是人工智能应用的前沿，特别是生成式 AI 和大型语言模型（LLM）。我们的创新 AI 团队负责开发一系列基于 OpenAI、Google 和 Amazon 等供应商行业领先的 AI 技术的前沿 AI 产品。这些产品包括企业语音和聊天机器人（可类比为企业版 ChatGPT）、代理辅助功能和对话分析。这个团队是 Five9 最快发展的团队之一，正在寻找一位有才华且经验丰富的高级前端 React/Redux 软件工程师。在这个职位上，你将参与构建将 AI 技术带给用户的软件。无需之前的人工智能经验——你将在工作中获得市场上最热门技能之一的实际经验。对我们而言，理想的候选人是一位对构建高性能网络平台和应用充满热情的工程师，优秀的解决问题者，具有创造力的自我驱动者。
**主要职责：**
- 与 UX 设计师日常合作，使用基于 React/Redux 的框架实现 UX 设计。
- 使用 Google Looker Studio 插件开发仪表盘，构建自定义小部件。
- 参与敏捷团队，使用现代 PaaS 平台如 GCP 开发可扩展、高可用的应用平台。
- 参与并贡献需求分析和梳理。
- 了解如何在开发软件时利用 PaaS 组件，如 CDN、NoSQL 数据库，以实现可扩展性、可靠性和可操作性。
- 清晰地记录和沟通架构和实现方案。
- 对生产环境中的代码拥有所有权，包括值班、故障排查。
**关键技能：**
- 5 年以上软件开发经验。
- 专注于 React/Redux。
- 高度熟练
查看英文原文
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Five9 has led the cloud revolution in contact centers, helping organisations transition from legacy premise-based solutions to the cloud. The cloud contact center market has become the hot space for innovation in real-time communications, and is the tip of the spear for the application of Artificial Intelligence, especially Generative AI and Large Language Models (LLM). Our innovative AI team is responsible for developing a suite of leading edge AI products built upon industry-leading AI tech from vendors like OpenAI, Google, and Amazon. These products include enterprise voice and chatbots (think: ChatGPT for businesses), agent assistance, and conversation analytics. This team - the fastest growing at Five9 - is seeking a talented and experienced Senior Front End React/Redux Software Engineer. In this role, you will be part of the team that builds software that brings AI technologies to users. Prior AI experience is not required - you will receive on-the-job experience for some of the hottest skills on the market. An ideal candidate for us is an experienced engineer who is passionate about building high performance web platforms and applications, a brilliant problem solver and a creative self-starter.
**Key Responsibilities:**
- Implement UX designs by working with UX Designers on a day-to-day basis, using React/Redux based framework.
- Build custom widgets for dashboards developed using Google Looker Studio plugins.
- Be part of an agile team to develop a scalable, highly available application platform using modern PaaS platforms such as GCP.
- Participate and contribute to requirements analysis and grooming.
- Understand how to leverage PaaS components, such as CDN, noSQL databases when developing software in order to achieve scalability, reliability, and operability.
- Document and communicate clearly architecture and implementation solutions.
- Have ownership of your code in production, including on-call, troubleshooting.
**Key Skills:**
- 5+ years software development experience.
- React/Redux focus.
- Highly proficient in JavaScript and TypeScript.
- Experience in operational code ownership – on-call, troubleshooting, uptime
- Experience in applying modern UI design patterns and separating concerns in a distributed system.
- Must have experience working within an Agile/Scrum team.
- Positive, self-motivated and enthusiastic attitude with a strong sense of ownership.
- Strong pro-active communication skills, both verbal and written.
- Experience in contact center software is a plus but not required.
- Experience with custom widget development using Google Looker Studio is a plus but not required.
**Workplace location:** This role is fully remote for candidates who reside outside Porto, Maia, Matosinhos, Gondomar, Valongo e Vila Nova de Gaia. Candidates who reside within those municipalities would be required to work in-office 3 days a week.
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**Benefits:**
- Five9 Shares
- Bonus Scheme
- 10% Flexi Benefit
- Meal Allowance
- Medical Insurance
- Life Insurance
- 25 day Annual Leave + Public Holidays
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Five9 is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at accommodations@five9.com to request an accommodation. Requests will be handled confidentially and in accordance with applicable law.
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View our privacy policy, including our privacy notice to California residents here: [https://www.five9.com/pt-pt/legal](https://www.five9.com/pt-pt/legal).
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.