Nutanix工程师/网络IT支持工程师

Nutanix Engineer / Networking IT Support Engineer (Break & Fix Support)
Location: Hong Kong, China
Employment Type: Freelance (On-Call Basis)
Priority: High (Immediate Hiring)
Role Overview
We are seeking an experienced Nutanix Engineer / Networking IT Support Engineer to provide Break & Fix support services across enterprise infrastructure environments. This freelance, on-call role requires a highly skilled professional who can diagnose, troubleshoot, and resolve hardware, network, and infrastructure-related incidents efficiently while maintaining a high level of customer service and professionalism.
The ideal candidate will possess strong technical expertise in Nutanix and networking technologies, hold a valid CCNA certification, and demonstrate excellent communication skills with fluent English proficiency.
Key Responsibilities

• Provide onsite and remote Break & Fix support for networking and infrastructure-related incidents.

• Deploy, configure, and manage Nutanix HCI environments (AOS, AHV, Prism).

• Perform system upgrades, patching, and lifecycle management activities.

• Troubleshoot and resolve hardware, software, virtualization, and network issues.

• Diagnose and resolve network connectivity problems involving TCP/IP, VLANs, DNS, DHCP, and related technologies.

• Implement and support backup and disaster recovery solutions.

• Respond to critical incidents and service requests within agreed response times.

• Collaborate with global and regional teams on infrastructure and cloud-related projects.

• Maintain accurate technical documentation, incident reports, and service records.

• Ensure professional interaction with end users, stakeholders, and customers at all times.

Required Skills & Experience

• Minimum 5 years of experience in infrastructure, virtualization, networking, or IT support engineering.

• Strong hands-on experience with the Nutanix ecosystem (AOS, AHV, Prism).

• Experience supporting VMware and/or Hyper-V environments.

• Solid understanding of networking fundamentals, including TCP/IP, VLANs, DNS, DHCP, routing, and switching.

• Proven experience providing Break & Fix support in enterprise environments.

• Ability to diagnose and resolve complex infrastructure and networking issues.

• Experience with backup and disaster recovery solutions.

• Scripting experience with PowerShell and/or Python is advantageous.

Mandatory Requirements

• Valid CCNA Certification (Cisco Certified Network Associate).

• Minimum 90% pass score on the induction assessment.

• Fluent English communication skills (spoken and written).

• Ability to work independently in customer-facing environments.

• Professional demeanor and strong customer service orientation.

Preferred Qualifications
* Nutanix Certification (NCP or higher).

• Experience with cloud platforms such as AWS, Azure, or GCP.

• Knowledge of automation tools such as Ansible and Terraform.

• Experience supporting enterprise networking infrastructure.

Soft Skills

• Excellent verbal and written communication skills in English.

• Strong professionalism and customer-facing skills.

• Ability to remain calm and effective during critical incidents.

* Proactive problem-solving mindset.

• Strong organizational and time-management skills.

• Ability to work collaboratively within distributed teams.

• Commitment to delivering high-quality technical support and customer satisfaction.

Originally posted on Himalayas