V104C - 案例受理协调员
V104C - Case Intake Coordinator
为有抱负、文化多元、充满好奇心的头脑，Job Duck 帮助你发掘并培养潜力。我们为你提供与美国雇主合作的远程工作机会，这些雇主认可并欣赏你的技能，让你不仅能生存，更能蓬勃发展。
作为一家生活方式公司，我们确保在这里工作的每个人都能享受愉快的时光，这也是我们自2022年以来每年都获得“最佳工作场所认证”的原因！
职位描述：
加入 Job Duck 担任案例受理协调员，负责为潜在客户建立积极专业的第一印象。在此职位中，你将管理沟通、支持受理流程，并帮助确保新案例从一开始就高效处理。你的工作将直接促进客户体验的顺畅，通过协调信息、支持入职活动以及保持准确的文档记录来实现。
理想的候选人具备条理性、注重细节，并能在处理多项任务的同时提供卓越的客户服务。如果你喜欢帮助他人，在快节奏的环境中茁壮成长，并以保持流程顺畅为荣，那么这个机会适合你。
薪资范围：1,142 美元至 1,220 美元/月
职责包括但不限于：
- 支持新案例的早期入职活动
- 与内部团队协作，支持案例进展和客户服务需求
- 确保所有记录和信息完整，并准确录入公司系统
- 审核、整理和维护客户文档
- 协助案例经理的受理流程
- 管理受理溢出情况，确保所有咨询得到及时处理
- 专业且及时地接听来电并回复邮件
要求：
• 可靠
• 强大的客户服务技能
• 专业的电话礼仪
• 有销售背景优先
• 质量保证
• 英语流利
• 书面及口头沟通能力
• 有条理
• 注重细节
工作时间：
8:00 AM - 5:00 PM [EST][EDT]（美国）
语言：
英语
准备好开始了吗？立即申请，并确保遵循所有说明！
我们的申请流程包含多个阶段，提交申请只是第一步。每位候选人都必须通过每一阶段才能继续下一步。
请留意你的邮箱和 WhatsApp，接下来会有招聘人员联系你。
查看英文原文
For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.
As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!
Job Description:
Join Job Duck as a Case Intake Coordinator and play a key role in creating a positive and professional first impression for prospective clients. In this position, you will manage communications, support the intake process, and help ensure new cases are handled efficiently from the start. Your work will contribute directly to a seamless client experience by coordinating information, supporting onboarding activities, and maintaining accurate documentation.
The ideal candidate is organized, detail-oriented, and comfortable managing multiple priorities while delivering exceptional customer service. If you enjoy helping people, thrive in a fast paced environment, and take pride in keeping processes running smoothly, this opportunity is for you.
Compensation range: 1,142 USD to 1,220 USD Monthly
Responsibilities include, but are not limited to:
- Support early onboarding activities for new cases
- Coordinate with internal teams to support case progression and client service needs
- Ensure all records and information are complete and accurately entered into company systems
- Review, organize, and maintain client documentation
- Assist with case manager intake processes
- Manage intake overflow and ensure all inquiries are addressed promptly
- Answer inbound phone calls and respond to emails in a professional and timely manner
Requirements:
• Reliable
• Strong customer service skills
• Professional phone etiquette
• Sales background preferred
• Quality assurance
• English proficient
• Communication skills written/verbal
• Organized
• Attention to detail
Work Shift:
8:00 AM - 5:00 PM [EST][EDT] (United States of America)Languages:
EnglishReady to dive in? Apply now and make sure to follow all the instructions!
Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.
Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.
Originally posted on Himalayas