业务运营经理
Business Operations Manager
业务运营经理，市场营销与传播部，确保部门具备可靠运行和扩展所需的系统、流程和纪律。该职位通过监督预算、财务报告、合同、采购、赞助、供应商管理、技术管理及全部门运营标准，将战略重点转化为可持续的运营流程。
作为市场营销与传播领导层值得信赖的合作伙伴，业务运营经理提供透明度、问责制和运营纪律，使团队能够专注于战略规划、品牌管理、传播和活动执行。
该职位不负责营销策略、创意开发或渠道执行。而是确保部门在运营上健全、财务上负责任、目标明确并具备扩展能力。
这是一个远程职位。申请人必须居住在以下各州之一：阿拉巴马州、科罗拉多州、特拉华州、哥伦比亚特区、佛罗里达州、佐治亚州、伊利诺伊州、马里兰州、密苏里州、新泽西州、纽约州、北卡罗来纳州、俄亥俄州、宾夕法尼亚州、南卡罗来纳州、田纳西州、德克萨斯州和弗吉尼亚州。
核心职责
· 预算与财务管理
- 制定并管理年度市场与传播预算，包括预测、实际支出跟踪、差异分析及根据优先级进行重新分配。
- 负责采购订单、发票及与财务部门的工作关系。
- 生成财务报告，包括各项计划的支出、每项成果的成本及投资回报率。
- 合同与供应商管理
- 管理完整的合同生命周期，包括审查、执行、续签跟踪和合规性。
- 负责与所有市场与传播合作伙伴的供应商关系及绩效管理，确保交付成果和价值得以实现。
- 管理赞助协议、交付成果及跟踪。
- 运营基础设施
- 建立并维护运营基础设施，包括文件存储系统、共享驱动器、命名规范和文档标准。
- 设计并实施入职流程，确保每位团队成员都接受适当工具和流程的培训。
- 与团队合作管理市场技术栈和软件许可，确保工具被正确使用并合理配置。
- 支持会议和外出培训的规划，包括材料准备、供应商协调及相关物流。
- 运营报告与治理
- 维护部门范围内的运营流程
查看英文原文
The Business Operations Manager, Marketing & Communications, ensures the department has the systems, processes, and discipline it needs to run reliably and scale. This role translates strategic priorities into sustainable operational processes by overseeing budgeting, financial reporting, contracts, procurement, sponsorships, vendor management, technology administration, and department-wide operating standards.
Acting as a trusted partner to Marketing & Communications leadership, the Manager, Business Operations provides transparency, accountability, and operational discipline that enable the team to focus on strategic planning, brand management, communications, and campaign execution.
The position does not own marketing strategy, creative development, or channel execution. Instead, it ensures the department is operationally sound, financially responsible, goal oriented and positioned to scale.
This is a remote position.Applicants must reside in one of the following states: Alabama, Colorado, Delaware, the District of Columbia, Florida, Georgia, Illinois, Maryland, Missouri, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, and Virginia.
Essential Functions
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Budget & Financial Management
- Develop and manage the annual MarCom budget, including forecasting, actuals tracking, variance analysis, and reallocation in alignment with priorities.
- Own purchase orders, invoicing, and the working relationship with the finance department.
- Produce financial reporting including spend, cost-per-outcome, and ROI by program.
- Contract & Vendor Management
- Manage the full contract lifecycle including review, execution, renewal tracking, and compliance.
- Own vendor relations and performance management across all MarCom partners, ensuring deliverables and value are met.
- Manage sponsorship agreements, deliverables, and tracking.
- Operational Infrastructure
- Build and maintain operational infrastructure including file storage systems, shared drives, naming conventions, and documentation standards.
- Design and implement onboarding process to ensure each team member is trained on appropriate tools and processes.
- Partner in managing the martech stack and software licensing, ensuring tools are utilized and right-sized.
- Support retreat and offsite planning including materials preparation, vendor coordination and associated logistics.
- Operational Reporting & Governance
- Maintain department-wide operational reporting and standards that support transparency and accountability.
- Partner with analytics to ensure visibility on measures of success and annual goal progress.
- Partner with marketing and communications leadership to support the development of annual goals.
- Establish and reinforce operational policies, process documentation, and templates that enable the team to scale.
Requirements
- Bachelor's degree in Business Administration, Finance, Marketing, or a related field. Master's degree preferred.
- 5-8 years of experience in business operations, finance, procurement, project management, marketing operations, or related functions.
- Experience managing departmental budgets, contracts, and vendor relationships.
- Experience developing operational processes, governance frameworks, and reporting structures.
- Demonstrated success working across multiple stakeholders in a matrixed environment.
- Strong organizational, analytical, and process-design skills.
- Comfort building operational systems and infrastructure from the ground up.
Originally posted on Himalayas