高级医疗信息助理 - 美国工作时间
Senior Medical Information Associate - US working hours
医疗在此前进。你也会这样做。在 PrimeVigilance,患者安全不是工作的一部分。这就是我们存在的原因。我们是一个全球药物监督专家。我们的团队帮助客户导航复杂的规则，同时保持病人安全在每个决定的中心，从早期开发到后市场监测。越来越多地，我们创造的价值不仅是处理安全数据，而且是在解释它：早点发现重要信号并将其转化为客户可以采取行动的见解。这项工作需要好奇心，解决问题和专家关心正确的做法。它还需要一个值得留下来的文化。在欧洲，北美，南美洲，亚洲和澳大利亚各地，我们在建立在友善，灵活性，成长和归属的环境中工作，同事相互支持，无论他们来自哪里都能听到好想法。如果你想要一个真正有目的的角色，全球范围和继续增长的机会，同时帮助保护患者，你将感到自在地在这里。我们很想从你那里听到.PrimeVigilance 正在寻找一名高级医疗信息联席 - 美国工作时间负责协助医学信息团队处理最初的不良事件和医疗信息查询以英语。责任。· 负责以英语处理复杂的医疗信息查询，为卫生保健专业人员，患者和内部利益相关者提供准确的答案。支持翻译活动，医疗信息调用处理，并根据企业需求管理广泛的查询。· 负责记录和报告不良事件，产品质量投诉，怀孕以及符合监管要求和公司程序的特殊情况。确保所有查询都在医学信息数据库中精确追踪，并在需要时进行后续活动。· 支持对复杂查询提出常见问题，标准响应信和基于文献的回复。在需要时担任医疗信息项目负责人，准备客户报告，促进客户会议，并可以参与24小时的医疗信息支持服务。· 在保持高质量标准和遵守 SOP 和规则的情况下，为过程改进倡议，检验和审计准备，项目跟踪以及持续支持医学信息运营做出贡献。· 生活科学 /生物媒体。
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Medicine moves forward here. So will you.
At PrimeVigilance, patient safety is not one part of the job. It is why we exist.
We are a global pharmacovigilance specialist. Our teams help clients navigate complex regulations while keeping patient safety at the center of every decision, from early development through to post-marketing surveillance. Increasingly, the value we create is not only in processing safety data but in interpreting it: spotting the signal that matters early and turning it into insight our clients can act on.
That work takes curious minds, problem-solvers and experts who care about getting it right. It also takes a culture worth staying for. Across Europe, North America, South America, Asia and Australia, we work in an environment built on kindness, flexibility, growth and belonging, where colleagues support one another and good ideas are heard wherever they come from.
If you want a role with real purpose, global reach and the chance to keep growing while you help protect patients, you will feel at home here. We would love to hear from you.
PrimeVigilance is looking for a Senior Medical Information Associate - US working hours to be responsible for supporting the Medical Information team in handling initial adverse event and medical information inquiries in English.
Responsibilities
· Handles complex medical information enquiries in English, providing accurate responses to healthcare professionals, patients, and internal stakeholders. Supports translation activities, medical information call handling, and manages a wide range of enquiries based on business needs.
· Responsible for documenting and reporting adverse events, product quality complaints, pregnancies, and special situations in line with regulatory requirements and company procedures. Ensures all enquiries are accurately tracked in the medical information database and performs follow-up activities when required.
· Supports the development of FAQs, standard response letters, and literature-based responses for complex enquiries. Acts as a Medical Information Project Lead when required, prepares client reports, facilitates client meetings, and may participate in 24/7 medical information support services.
· Contributes to process improvement initiatives, inspection and audit readiness, project tracking, and ongoing support of Medical Information Operations while maintaining high-quality standards and compliance with SOPs and regulations.
- Life science / bio medical background – healthcare related degree (chemistry, biology, biotechnology, pharmacy, nursing)
- Prior experience in Medical Information or Pharmacovigilance
- Prior experience in a call-cente environment
- Advanced English skills, both verbal and written
- Customer service or call centre experience preferred
- Comfortable receiving enquires by phone
- Comfortable in working US working hours/shifts
- Ability to perform out-of-hours service if required
- Time and issue management, delegation, organization and multitasking skills with good attention to detail
When you join Ergomed Group, you make a difference by helping to bring safe and effective pharmaceutical treatment to patients around the world. You’ll join a passionate and collaborative team of experts in clinical research, pharmacovigilance, and quality consulting.
We are diverse in many ways, yet our values unite us. Our values are how we work, not words on a wall. If they sound like you, you will feel at home here.
· Quality: we hold ourselves to the standard patients deserve.
· Integrity and trust: we do the right thing, especially when it is hard.
· Drive and passion: we care about the outcome, because someone is waiting on it.
· Agility and responsiveness: we move quickly, because patients cannot wait.
· Belonging: everyone is welcome, and every voice counts.
· Collaborative partnerships: we go further by going together.
We look forward to welcoming your application.