患者服务专员 - 患者参与 - 全职，弹性工作，远程
Patient Services Specialist - Patient Engagement - Full time, Variable, Remote
Patient Services Specialist - Patient Engagement - 全职、弹性工作、远程办公
Care Access Liaisons 为患者提供以患者为中心的协调服务，帮助其接入复杂的设施、研究所和诊所网络。他们同时与现有患者及寻求治疗的患者建立并维护关系。Care Access 包括在医疗网络中查找医生的导航服务、安排预约和课程、为患者健康应用提供一级技术支持，并作为患者进入医疗系统的入口点和信息资源。该职位属于 Patient Engagement Center（PEC）团队，为 Providence St. Joseph Health 地区和医疗提供者网络中的患者提供高接触度、个性化的协助。
Providence 的护理人员不仅仅是被重视——他们至关重要。加入 Providence Strategic And Management Services 团队，在我们以患者为中心、关注整体健康的文化中成长，这种文化建立在理解、承诺和相互尊重的基础上。你的声音在这里很重要，因为我们知道，要激励和留住最优秀的人才，必须赋予他们权力。
所需资格：
- 2年客户服务经验，最好是在医疗环境。
- 2年通过电话与客户进行虚拟互动的经验。
优先资格：
· 1年技术支持经验。
为什么加入 Providence？
我们的顶级福利专为支持你和你的家庭保持健康、职业发展和实现财务安全而设计。我们照顾你，这样你就可以专注于实现我们关爱每个人，特别是我们社区中最弱势群体的使命。
接受 Providence 家族组织内其他机构的新职位可能会改变你当前的福利。福利变化，包括带薪休假，可能有各种原因。这些原因可能包括法律雇主变更、全职/兼职状态、工会、地点、休假计划政策、健康和福利福利计划的可用性以及其他各种原因。
最初发布于 Himalayas
查看英文原文
Providence is calling for Patient Services Specialist - Patient Engagement - Full time, Variable, Remote
The Care Access Liaisons provide patient-centered, coordinated access to the complex network of facilities, institutes, and clinics. As they do so, they foster and nurture relationships with existing patients and those seeking treatment. Care Access includes 'find a physician' navigation within a health network, scheduling appointments and classes, providing tier 1 technical support with patient health applications, and functioning as an entry point and informational resource for patients into the health system. This position is part of the Patient Engagement Center (PEC) team, which provides high-touch, personalized assistance to patients across Providence St. Joseph Health regions and provider networks.
Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Strategic And Management Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
Required Qualifications:
- 2 years Customer service experience, preferably in a healthcare environment.
- 2 years Experience interacting with and engaging customers virtually over the phone.
Preferred Qualifications:
· 1 year Technical support experience.
Why Join Providence?
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.
Originally posted on Himalayas