Customer Success Executive
客户成功执行官 （全职）关于角色 我们正在寻找一个支持我们的客户并确保项目间的顺利协调的客户成功管理员 (CSE).这是一个全职远程工作者 （新加坡时间9:30AM 6:30PM SGT,周一至星期五）.你将处理客户查询，协助报价和内部团队进行协调。除了日常支持之外，这个角色还提供了与生成人工智能工具 （包括我们超级台平台，自动化60%的客户查詢）的机会，逐步发展到账号管理。核心责任 · 迅速响应客户的询问，通过 WhatsApp,电子邮件，电话和社交媒体消息。·管理约会安排，提醒和后续活动。·准备并发送报价。·与外部供应商 （例如化艺术家）和内部团队成员协调以确保项目交付顺利。·提供一般行政支持，包括文档，协助报告，以及支持团队成员日常运营。·增长责任 （随着培训进步）. ·监督和培训 Superbench 人工智能平台提高精度和自动化。·跟踪客户互动和记录更新在 CRM 工具中。·监控领先转换 （例如，从社交媒体查询到确认预订）. ·协助收集客户反和编制简单的报告。·支持不断的流程改进以提高客户体验。寻找什么？· 英语语言沟通能力强大 （书面和口头）. ·组织，细节导向，舒适地管理多项优先事项。·解决方案导向方法的客户第一思维方式。·开放于学习和日常工作中应用人工智能驱动工具。·发展思维模式有抱负成为账户管理。·学位或学位最好，但如果你具有相关经验不需要。· 工作时间：从周一到星期五·9:30AM 至6:30PM （新加坡时间）· 1小时午餐休息要求 · 一个可靠的笔记本电脑和稳定的互联网连接。·一个备用手机 （商业号码将提供）. ·对学习和日常工作中 AI 技术的开放性。职业发展
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Customer Success Executive (Full-Time)
About the Role
We are looking for a Customer Success Executive (CSE) to support our customers and ensure smooth coordination across projects. This is a full-time remote role (Singapore hours, 9:30 AM 6:30 PM SGT, Monday to Friday).
You will handle customer enquiries, assist with quotations, and coordinate with internal teams. Beyond daily support, this role offers the opportunity to work with generative AI tools (including our Superbench platform, which automates ~60% of customer queries) and progressively grow into account management.
Core Responsibilities
- Respond promptly to customer enquiries across WhatsApp, email, calls, and social media messages.
- Manage appointment scheduling, reminders, and follow-ups.
- Prepare and send quotations.
- Coordinate with external vendors (e.g., makeup artists) and internal team members to ensure smooth project delivery.
- Provide general administrative support, including documentation, assisting with reporting, and supporting team members in day-to-day operations.
- Growth Responsibilities (progressive with training)
- Supervise and train the Superbench AI platform to improve accuracy and automation.
- Track customer interactions and update records in CRM tools.
- Monitor lead conversions (e.g., from social media enquiry to confirmed booking).
- Assist with collecting client feedback and preparing simple reports.
- Support continuous process improvements to enhance customer experience.
What Were Looking For
- Strong communication skills in English (written and spoken).
- Organized, detail-oriented, and comfortable managing multiple priorities.
- Customer-first mindset with a solution-oriented approach.
- Open to learning and applying AI-driven tools in daily work.
- Growth mindset with ambition to develop into account management.
- Diploma or Degree preferred, but not required if you have relevant experience.
- Minimum 1 year of relevant experience, ideally 2-3 years, in customer service, social media engagement, or client coordination.
- Familiarity with creative industries (photography, videography, events) is a plus.
Working Hours
- Monday to Friday
- 9:30 AM 6:30 PM (Singapore time)
- 1-hour lunch break
Requirements
- A reliable laptop with stable internet connection.
- A spare mobile phone (business number will be provided).
- Openness to learning and incorporating AI technology into daily work.
Career Progression
This role is structured as a growth pathway. With strong performance, the CSE can progress into an Account Executive or Account Manager role within 2 years, taking on greater responsibility in client servicing and project management.
Originally posted on Himalayas