战略客户总监
Director, Strategic Accounts
我们是谁
凭借其基于人工智能的机器人技术平台，Symbotic 正在改变消费品在供应链中的流动方式。智能软件协调先进的机器人，构建一个高密度、端到端的系统——重新定义仓储自动化，以提高效率、速度和灵活性。
我们需要什么
作为战略客户总监，您将在推动客户满意度、留存率和我们的机器人及自动化解决方案业务收入增长方面发挥关键作用。您将负责管理关键的战略客户关系，与各层级的决策者建立牢固的合作关系。您将快速应对挑战，保持条理清晰，并确保问题得到高效解决。您需要具备强大的领导力、技术洞察力以及在动态、创新环境中面向客户的经验，同时具备出色的组织能力，以确保每个客户和现场都能明确问题、负责人和解决日期。此职位向战略客户副总裁汇报。
我们做什么
客户管理团队是销售部门的一部分，负责与大客户开发、谈判并执行合同。
您将负责
- 管理优先客户账户组合，与多个组织层级的决策者建立并维护专业合作关系，包括工厂、质量及高管团队成员。
- 及时处理客户问题并解决升级的挑战，确保客户满意度和账户留存率，同时保持每个工厂的问题清单清晰，使用 PDCA 或跟踪机制确保问题的责任人和解决速度。
- 通过识别现有账户中服务扩展的机会，支持业务增长，并在适用的情况下为新业务发展做出贡献。
- 与跨职能团队（如销售、技术及运营）紧密合作，提供定制化解决方案以满足客户需求。
- 在客户会议、行业活动和内部简报中代表团队，加强客户关系并支持公司计划。
您需要具备
- 需要学士学位
- 至少 12 年的客户管理、客户服务或销售经验，最好在机器人、自动化或工业技术领域。
- 强大的沟通、谈判和演示技能
查看英文原文
Who we are
With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.
What we need
As the Director, Strategic Accounts, you will play a critical role in driving customer satisfaction, retention, and revenue growth for our robotics and automation solutions business. You will be responsible for leading key strategic customer relationships, building strong partnerships with decision-makers across all levels. You will tackle challenges quickly, keeping things organized and ensuring issues are resolved efficiently. You will bring strong leadership, technical insight, and client-facing experience in a dynamic, innovative environment as well as strong organizational skills to ensure each customer and site have a line of site as to the issue, owner and date to resolve. This position will report to VP, Strategic Accounts.
What we do
The Account Management Team is part of the Sales organization, which is responsible for developing, negotiating, and executing contracts with large customers.
What you’ll do
- Manage a portfolio of priority client accounts, building and nurturing professional partnerships with decision-makers at multiple organizational levels, including plant, quality, and executive team members as appropriate.
- Address client issues and resolve escalated challenges promptly, ensuring a high level of customer satisfaction and account retention while keeping each plant organized with an open issue, PDCA or tracking mechanism to ensure accountability across issues and speed to resolution.
- Support business growth by identifying opportunities to expand services within existing accounts and contributing to new business development efforts where applicable.
- Collaborate closely with cross-functional teams such as sales, technical, and operations to deliver tailored solutions that meet customer requirements.
- Represent the team at customer meetings, industry events, and internal briefings to strengthen customer relationships and support company initiatives.
What you’ll need
- Bachelor’s degree required
- Minimum 12 years of experience in account management, client services, or sales, preferably within robotics, automation, or industrial technology sectors.
- Strong communication, negotiation, and presentation skills, with proven ability to engage with stakeholders at multiple organizational levels.
- An ability to proactively resolve client issues and manage multiple complex accounts simultaneously.
- Technical acumen and comfort with innovative, fast-paced business environments.
Our Environment
· Up to 60% travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.
- The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.
About Symbotic
Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit .
We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer.
We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
The base range for this position in the posted location is $186,000.00 - $255,200.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.Originally posted on Himalayas