客户满意度专员
Customer Satisfaction Specialist
客户满意度专员
地点：远程（土耳其）
公司：Zen Media
Zen Media 是一家专注于 B2B 营销和公关的机构，帮助企业软件、医疗技术、专业服务和制造品牌的客户实现可衡量的增长和行业领先地位。通过结合战略内容、获得的媒体曝光和社交媒体传播，我们帮助客户影响有判断力的买家，缩短销售周期并提高投资回报率。我们的工作已被《福布斯》、《快公司》、《广告时代》和《华尔街日报》等领先出版物报道，并持续为客户带来两位数的增长和市场份额的提升。
我们正在寻找一位热情、积极、以关系为导向的客户满意度专员，成为 Zen Media 对客户的代言人。这不是一个销售岗位，你的使命是建立牢固的关系，确保每位客户感到被倾听和支持，主动发现潜在问题，创造卓越的客户体验，从而建立长期合作关系和正面评价。
如果你真心喜欢与人交流、解决问题，并让客户感受到价值，我们期待与你见面。
你将负责
- 通过定期电话和 Zoom 会议，成为现有客户的首要联系人。
- 进行定期客户回访，建立关系，收集反馈并确保满意度。
- 倾听客户的问题，及早发现潜在问题，并协调内部团队确保及时解决。
- 代表客户跟进行动项，并在整个过程中保持沟通。
- 鼓励满意的客户留下评价、推荐语并参与案例研究。
- 跟踪客户情绪，维护详细的 CRM 记录，并监控整体客户健康状况。
- 识别改善客户体验的机会，并提出流程改进建议。
- 与客户经理、公关、运营和管理层协作，提供卓越的客户体验。
你具备
- 2 年以上客户成功、客户支持、客户服务、酒店业或其他面向客户的岗位经验。
- 出色的英语口语和书面表达能力，优秀的沟通和积极倾听技巧。
- 高情商、同理心，以及在电话和 Zoom 会议中自信应对的能力。
- 强大的组织能力，出色的跟进能力和细致的关注。
- 冷静、专业、可靠，能够处理复杂情况并保持积极态度。
查看英文原文
Customer Satisfaction Specialist
Location: Remote (Türkiye)
Company: Zen Media
Zen Media is the go-to B2B marketing and PR agency helping enterprise software, healthcare technology, professional services, and manufacturing brands achieve measurable growth and industry leadership. By combining strategic content, earned media, and social amplification, we help our clients influence discerning buyers, shorten sales cycles, and drive ROI. Our work has been featured in leading publications such as Forbes, Fast Company, Ad Age, and The Wall Street Journal, and we have consistently delivered double-digit growth and increased market share for our clients.
We are looking for a warm, proactive, and relationship-driven Customer Satisfaction Specialist to become the voice of Zen Media for our clients. This is not a sales role and your mission is to build strong relationships, ensure every client feels heard and supported, proactively identify concerns before they become problems, and create exceptional customer experiences that lead to long-term partnerships and positive reviews.
If you genuinely enjoy talking to people, solving problems, and making customers feel valued, we'd love to meet you.
What You'll Do
- Serve as the primary point of contact for existing clients through scheduled phone and Zoom meetings.
- Conduct regular client check-ins to build relationships, gather feedback, and ensure satisfaction.
- Listen to client concerns, identify issues early, and coordinate with internal teams to ensure timely resolution.
- Advocate for clients by following up on action items and keeping them informed throughout the process.
- Encourage satisfied clients to leave reviews, testimonials, and participate in case studies.
- Track customer sentiment, maintain detailed CRM notes, and monitor overall client health.
- Identify opportunities to improve the customer experience and recommend process improvements.
- Collaborate with Account Managers, PR, Operations, and Leadership to deliver an outstanding client experience.
What You Bring
- 2+ years of experience in Customer Success, Customer Support, Client Services, Hospitality, or another customer-facing role.
- Excellent spoken and written English with outstanding communication and active listening skills.
- High emotional intelligence, empathy, and confidence handling conversations over phone and Zoom.
- Strong organizational skills with excellent follow-up and attention to detail.
- Calm, professional, and solution-oriented when handling challenging client situations.
- Self-motivated, proactive, and comfortable managing multiple client relationships.
- Experience with CRM or project management tools is a plus.
Preferred Experience
- Experience working with US-based clients.
- Experience in a marketing agency, PR agency, SaaS, or digital services environment.
- Knowledge of customer satisfaction, retention strategies, and online review generation.
- Experience coordinating with multiple internal teams to resolve client issues.
What We Value at Zen Media
- Customer First: Every client interaction should leave people feeling heard and valued.
- Ownership: We solve problems, follow through, and take responsibility.
- Communication: Clear, proactive, and thoughtful communication is essential.
- Positive Attitude: We bring energy, empathy, and professionalism to every interaction.
- Continuous Improvement: We constantly look for better ways to serve our clients.
- Collaboration: Great customer experiences are built as a team.
What's Your Next Step?
If you're passionate about creating exceptional customer experiences and building meaningful relationships, we'd love to hear from you. At Zen Media, you'll play a critical role in strengthening client satisfaction, increasing retention, and helping our clients become enthusiastic advocates of our brand.
Still Unsure?
If you'd like to learn more about Zen Media before making your decision, we invite you to check out the links below:
- Visit our website:
- Follow us on LinkedIn:
Originally posted on Himalayas