Roadside Event Specialist (Cox Fleet)
公司科克斯汽车 - 美国工作家庭集团车辆运营职位配置文件发送人 II 管理层个人贡献者灵活的工作选择可以远程工作，但需要居住在指定城市，州或地区旅行% 不工作转班日补偿 每小时基本工资率为18.17美元至27.31美元/小时。每小时的基本工资可能根据位置和选定的候选人的最终位置等因素而异。职位描述可获得额外补偿，包括佣金 （年度，月度等）和/或激励计划。在路上，任何事情都会发生，当你能依靠某人帮助时，就会感到缓解。这就是你对我们的道路服务团队的影响的类型。我们正在寻找一个细节化向道路活动专家 II 加入 Cox 汽车舰队的团队。在这个职位中，你将扮演着帮助我们为客户提供最好的服务的关键角色，通过处理重大事件，运动和保持开放的活动流动。感兴趣做重要工作同时拥有伟大的工作-生活平衡和好处？让我们谈！这是什么？以下是你作为 Cox 员工可以体验到的优势：· 竞争性薪水和顶级奖励/激励计划。· 特殊的工作与生活平衡，灵活的休假政策和适应的工作时间表。· 全面医疗保健，为个人和家庭提供多种选择。· 慷慨的401 (k) 年度养老计划与公司匹配。·专业发展和继续教育机会。· 包括父母放假政策，以及全面的生育保险和收养援助。· 更多的补贴如物保险，员工折扣等。查看我们的所有优势。你会做什么？你将与司机，客户和服务提供商合作处理大规模维护和修复。你将：·管理任何重大事件的日常运营需求，包括高美元修复批准和严重情况如事故，警察查获等。·确保及时响应维修以及其他客户对设备的指示迅速处理。·确保估计准确处理。·与客户，司机，服务提供商和同事直接有效沟通。·确保最高水平遵守客户协议。
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Company
Cox Automotive - USAJob Family Group
Vehicle OperationsJob Profile
Dispatcher IIManagement Level
Individual ContributorFlexible Work Option
Can work remotely but need to live in the specified city, state, or regionTravel %
NoWork Shift
DayCompensation
Hourly base pay rate is $18.17 - $27.31/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Job Description
Job Description
Anything can happen out on the road, and it’s a relief when you can count on someone for help. That's the kind of impact you have on our roadside service team.
We’re looking for a detail-oriented Roadside Event Specialist II to join our team at Cox Automotive Fleet. In this position, you will play a crucial role in helping us provide best-in-class service to our customers by handling major events, campaigns, and maintaining the flow of open events.
Interested in doing important work while having great work-life balance and benefits? Let’s talk!
What’s In It for You?
Here’s a sneak peek at the benefits you could experience as a Cox employee:
- A competitive salary and top-notch bonus/incentive plans.
- Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
- Comprehensive healthcare, with multiple options for individuals and families.
- Generous 401(k) retirement plans with company match.
- Professional development and continuing education opportunities.
- Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
- Extra perks like pet insurance, employee discounts and much more.
Check out all our benefits.
What You’ll Do
You will work with drivers, customers and service providers to handle large-scale maintenance and repairs. You will:
- Manage the day-to-day operational needs of any major events, including high dollar-amount repair approvals and serious situations such as accidents, police impounds and more.
- Ensure timely response for repairs and that any other customer instructions for equipment are handled promptly.
- Ensure estimates are handled accurately.
- Communicate directly and effectively with customers, drivers, service providers and coworkers.
- Ensure customer protocol is being followed at the highest possible level.
- Ensure correct billing is selected and communicated with service provider.
Who You Are
You’re a skilled multitasker and problem-solver who is eager to make an impact. Here’s what else we’re looking for:
- High school diploma or GED and 3 years of experience in a related field (logistics, transportation, automotive technology). The right candidate could also have a different combination, such as an advanced degree or certification or 5 years of experience in a related field
- At least 1 year of experience in previous role with Cox Fleet as a Follow Up, Breakdown Specialist, or Managed Care preferred.
- Proficient in Microsoft Office Suite for data entry, word processing and email.
- Great communication skills by phone, email and in person.
- Ability to handle multiple, high-priority projects.
Work Arrangement:
·
· This position requires all work to be performed within the United States.
- This position is fully remote for those living outside of a 30-mile radius of 300 Commerce Dr, Cherryville, NC
- This position is hybrid for those living within a 30-mile radius of 300 Commerce Dr, Cherryville, NC
Help us keep the wheels turning and the engines humming. Join Cox today!
Drug Testing
To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.Benefits
Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.EOE, including disability/vetsApplicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.In California and Washington, we will consider non-driving candidates who use alternate means of transportation in accordance with applicable law.Application Deadline: 10/23/2026Originally posted on Himalayas