客户服务代表
Customer Service Representative
Datavant 是一家数据平台公司，是全球医疗数据交换领域的领导者。我们的愿景是让每一次医疗决策都能在正确的时间、以正确的格式获得正确的数据。
我们的平台依托美国最大、最多样化的医疗数据网络，使数据安全、可访问且可用，从而帮助做出更好的医疗决策。Datavant 被全球领先的生命科学公司、政府机构以及提供和支付医疗护理的各方所信赖。
今天加入 Datavant，你将加入一个高绩效、价值观驱动的团队。我们共同致力于用技术驱动的解决方案解决医疗领域最复杂的问题。Datavant 的成员来自不同的专业、教育和生活背景，为实现我们对医疗的远大愿景贡献力量。
Datavant 是一家医疗数据平台公司，其产品和解决方案使组织能够安全地移动和连接数据。Datavant 拥有一个由数千家组织组成的网络，包括超过 70,000 家医院和诊所、70% 的 100 大医疗系统，以及 500 多个真实世界数据合作伙伴的生态系统。
今天加入 Datavant，你将加入一个高度协作、以远程优先的团队，他们热衷于在医疗领域创造变革性变化。我们投资于员工，相信招聘具有高潜力且谦逊的人才，这些人才能在公司快速成长中承担更多责任。Datavant 是一个分布式、远程优先的团队，我们赋予 Datavant 员工根据自身需求塑造工作环境的权力。
该职位负责及时向 CIOX Health 的内部和外部客户提供准确且简洁的信息，以提供有效的客户服务。任务包括接听客户服务中心的来电请求。
你将：
- 回答电话咨询，并向客户推广适当的产品和服务
- 研究并解决投诉，以确保客户保留和满意度
- 来自客户服务中心来电产生的文件必须在 5 个工作日内完成
- 通过始终保持关注、尊重和专业的态度，提供优质的客户服务；确保理解客户需求并按承诺跟进
- 及时回复客户服务中心语音信箱，如果情况紧急，应在下一个工作日之前处理
查看英文原文
Datavant is a data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.
Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world’s leading life sciences companies, government agencies, and those who deliver and pay for care.
By joining Datavant today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.
Datavant is a data platform company for healthcare whose products and solutions enable organizations to move and connect data securely. Datavant has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners.
By joining Datavant today, you’re stepping onto a highly collaborative, remote-first team that is passionate about creating transformative change in healthcare. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Datavant is a distributed, remote-first team, and we empower Datavanters to shape their working environment in a way that suits their needs.
This position is responsible for providing effective customer service to CIOX Health’s internal and external customers in a timely manner with accurate and concise information. Tasks are performed by responding to requestors calling the Customer Service Call Center.
You will:
- Answer telephone call inquiries and promote appropriate products and services to customer
- Research and resolve complaints to ensure customer retention and satisfaction
- Paperwork generated from inbound customer service calls must be kept within 5 business days.
- Provides excellent customer service by being attentive, respectful and professional at all times; insures understanding of customer request and follows-through as promised
- Maintain Customer Service voice mailbox by responding to voicemail calls no later than the next business day if there is a high volume of calls. Preferably, all calls will be responded to and/or returned within the business day.
- Maintain departmental standard of answering and resolving inbound customer service daily
- Maintain Customer Service email by responding to all emails within the same business day
- Maintain and distribute incoming faxes the same business day in which they are received.
- Provide backup support on the Customer Service phones whenever needed.
- Provide backup training for new hires
- Assist and provide support to Customer Service Supervisor
- Identify and report errors and quality deficiencies
- Identify problem areas and work on strategies that will improve the Customer Services Department.
- Work with management to attain departmental goals
- Work as a team with other customer service representatives to ensure optimum customer satisfaction
- Perform other tasks and duties as necessary
What you will bring to the table:
- 1 year customer service environment
- Effective computer skills
- Ability to work varying shifts from 7AM to 6PM.
- Arrive to work on time and have exceptional Attendance Record
- Excellent problem solving skills
- Candidate must be very organized and be capable and willing to multi-task
- Effective verbal, written , interpersonal communication and listening skills
- Must be able to work effectively in a fast paced call center environment
- Ability to work professionally, effectively, and efficiently in a team environment with customers, management and co-workers.
- Detail oriented with excellent problem solving skills, imagination and patience
Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.
The estimated base pay range per hour for this role is:
$16.29—$19.69 USD
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the ‘Interview Accommodation Request’ category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis.
For more information about how we collect and use your data, please review our Privacy Policy.
Originally posted on Himalayas