医疗行政助理

This is a remote position.
Our client is looking for a Clinical Operations Medical Assistant to support patients, prescribing providers, and the daily administrative operations of a growing psychiatric practice. They operate within the virtual mental health industry and have expanded their services across multiple U.S. markets while building a larger team of affirming behavioral health providers.
This role combines patient communication, healthcare administration, prior authorizations, insurance coordination, medication-related support, and provider assistance. The ideal candidate is organized, proactive, dependable, and comfortable managing several priorities independently in a remote environment.
The right professional will bring experience supporting U.S. healthcare workflows and a demonstrated commitment to respectful, inclusive, and LGBTQIA+-affirming patient care.
Responsibilities
· Manage patient communications through approved phone, messaging, and healthcare platforms.

• Coordinate patient appointments, scheduling changes, and follow-up activities.

• Assist patients with administrative questions related to forms, referrals, prescriptions, insurance, and appointments.

• Follow up on incomplete forms, missing documentation, referrals, and outstanding patient requests.

• Review patient charts to identify medication authorization requirements.

• Prepare, submit, monitor, and follow up on prior authorization requests.

• Coordinate with insurance companies regarding medication coverage, approvals, denials, and appeals.

• Communicate with pharmacies regarding prescriptions, refill requests, authorization requirements, and medication availability.

• Support prescribing providers with medication-related administrative workflows.

• Process verbal refill orders when permitted and properly authorized.

• Complete insurance eligibility and benefits verification.

• Assist with referral management and claims-related communication.

• Maintain accurate, confidential, and updated information within electronic health record systems.

• Organize tasks and priorities to ensure requests are completed within expected timelines.

• Maintain clear documentation of patient, pharmacy, provider, and insurance interactions.

• Follow HIPAA requirements and internal healthcare compliance procedures.

• Identify workflow gaps and contribute to the development or improvement of standard operating procedures.

• Learn and adopt new healthcare software platforms as the practice continues to grow.

Requirements

• At least 1 year of experience in healthcare administration, clinical operations, behavioral health, or a medical office environment.

• Ideally 2 or more years of relevant healthcare administrative experience.

• Hands-on experience managing prior authorizations with limited supervision.

• Experience handling confidential patient information and following HIPAA requirements.

• Familiarity with U.S. healthcare insurance, pharmacy, and medication approval workflows.

• Experience using electronic health record or electronic medical record systems.

• Excellent written and verbal English communication skills.

• Strong patient service and professional communication abilities.

• Excellent organization, prioritization, and time-management skills.

• Ability to work independently with minimal supervision.

• Ability to manage several patient and provider requests simultaneously.

• Demonstrated experience supporting LGBTQIA+ patients or communities.

• Commitment to inclusive, affirming, and patient-centered care.

• Proficiency with Google Workspace, Microsoft Office, or similar productivity tools.

• Ability to learn new technology and healthcare platforms quickly.

• Availability to work during U.S. Eastern Time business hours.

• Reliable high-speed internet and a professional remote workspace.

• A dependable backup plan for power or internet disruptions.

• Ability to use the client’s approved VPN when accessing U.S.-based systems.

• Ability to maintain reliable overlap with provider, patient, pharmacy, and insurance company schedules.

Qualifications
· Degree, certification, or formal training in nursing, medical assisting, or another healthcare field.

• Experience supporting psychiatric, behavioral health, telehealth, primary care, or specialty medical providers.

• Familiarity with psychiatric medication terminology and medication-management processes.

• Experience supporting physicians, nurse practitioners, or other prescribing providers.

• Experience reviewing clinical documentation for prior authorization submissions.

• Experience handling insurance denials, appeals, and follow-up.

• Knowledge of gender-affirming care and LGBTQIA+ healthcare needs.

• Experience with insurance verification, referrals, claims communication, or healthcare compliance.

• Experience using Tebra, IntakeQ, Spruce, CoverMyMeds, or comparable platforms.

• Medical office management experience.

• Experience creating SOPs or improving administrative workflows.

• Project coordination or healthcare operations management experience.

Benefits
· Full-time role

• 100% remote position

• Opportunity to work in an inclusive, mission-driven mental health setting

• Exposure to modern digital health platforms and patient communication tools

• Collaborative, supportive work culture with space to grow professionally

Originally posted on Himalayas