企业客户经理（澳大利亚）
Enterprise Account Manager (AU)
远程办公在澳大利亚，或在墨尔本办公室/混合办公
Atticus正在寻找一位经验丰富的SaaS客户经理加入我们的团队。我们重视有创造力、好奇心强且自我驱动的人，他们对自己的工作充满热情。你将帮助我们的客户充分利用他们已经喜爱的产品，在一个支持性的团队文化中工作，没有无法实现的目标或一味微笑打电话、敲锣打鼓的氛围。
关于我们
Atticus是一家成立于2017年的墨尔本成长型公司，提供领先的文档事实核查技术。我们的使命是为商业世界带来更多真相。我们的软件帮助客户——律师事务所、上市公司和基金公司——在文件披露给市场之前进行事实核查。我们的用户喜欢Atticus，因为我们帮他们避免了高压高风险工作中的很多麻烦。我们是一家不断增长的全球性公司，已经实现盈利，并将资源用于增长。我们被超过90%的澳大利亚企业律师事务所、50%的英国Top 30律师事务所、50%的ASX50和40%的ASX100所信赖。此外，我们正在扩展到亚洲和北美。
关于该职位
作为企业客户经理，你将在确保客户从平台上获得最大价值方面发挥关键作用。你将是他们账户的主要联系人，帮助他们实现平台的价值，并识别并实现Atticus在他们业务中进一步增加价值的机会。你将加入一个小型团队，因此没有什么是超出范围的，也没有两天是完全相同的。当然，以下是一些你如果在这个月在这里可能会做的事情：
- 成功地将一个可持续发展团队引入系统，并在其第一份气候报告完成后共同开发了一篇案例研究。
- 识别出Atticus可以提供更多价值的机会，并为最适合的客户制定了扩展计划。
- 在他们完成Atticus注册后的两个月内，与公司秘书、投资者关系经理和可持续发展主管建立了关系。
- 与产品团队合作，确保所有企业客户都能使用新发布的功能。
- 在一家企业客户内部绘制出可能从采用Atticus中受益的新利益相关者，并与主要联系人合作进行接触。
- 协助产品团队确定适合采访的用户，以支持新功能的开发。
- 为一名新用户提供功能演示。
查看英文原文
Remote within Australia, or in-office/hybrid in Melbourne, Australia
Atticus is seeking an experienced SaaS account manager to join our team. We value creative, curious, and self-driven people who are passionate about their craft. You’ll be helping our customers make the most of a product they already love using, in a supportive team culture, without unachievable targets or smile-and-dial, gong-ringing energy.
About us
Atticus is a Melbourne-based scale-up founded in 2017 that offers the leading technology in document fact-checking. We are on a mission to bring more truth to the world of business. Our software helps our customers—law firms, listed companies, and funds—fact-check critical documents before they're disclosed to market. Our users love Atticus because we save them a lot of pain in high pressure, high stakes work.We’re a growing, global company. We’re profitable and using our resources for growth. We’re trusted by over 90% of Australian corporate law firms, 50% of the UK Top 30 law firms, 50% of the ASX50 and 40% of the ASX100. Plus, we’re expanding into Asia and North America.
About the role
As an Enterprise Account Manager, you’re instrumental in ensuring our customers get as much value as they can out of the platform. You’ll be the primary point of contact for their account, help them realise the value of the platform, and identify and realise opportunities for Atticus to add even more value within their business.You’ll be joining a small team, so nothing is really out of scope and no two days will be exactly the same. That said, here are some real things you might’ve done if you had been here this month:
- Successfully onboarded a sustainability team with their first climate report and co-developed a case study post-completion.
- Identified opportunities for Atticus to provide more value and devised an expansion plan for best-fit customers.
- Established relationships with the company secretary, investor relations manager, and head of sustainability within 2 months of their Atticus onboarding.
- Collaborated with the product team to ensure all corporate customers are equipped to use a new feature that’s been released.
- Mapped out new stakeholders within a corporate customer that could benefit from adopting Atticus and collaborated with the main point of contact to make contact.
- Supported the product team in identifying an appropriate user to interview for the development of a new feature.
- Conduct a feature walk-through for a new customer contact interested in gaining a deeper understanding of the tool.
- Reviewed six customers’ Atticus usage and feature adoption in preparation for upcoming renewal discussions.
About you
We’re looking for someone with 4+ years account management, CX, and/or sales experience in a SaaS company or consultancy. We want creative, curious, and self-driven people who are interested in building something of lasting value. The people who are likely to thrive at Atticus are conscientious problem solvers. So if you’ve got the following qualities then please get in touch:
- Creative and flexible. We’re a small team doing things nobody has done before, so you’ll be excited about tackling unknown problems and pitching in to help even when you don’t feel like you know exactly what you’re doing.
- Natural communicator. Communication is a first-class skill, particularly in a remote world, so we take it seriously. More than just good spelling and grammar, you’re great at building relationships and getting things done with others, whether it’s through Slack, Zoom, or in person.
- Measure twice, cut once. We believe that long-term, true velocity and agility come from planning enough so that you can move fast without breaking things. “Slow is smooth, and smooth is fast.”
- Bias toward action. Generally, when in doubt, you try something and see if it works. Yes, doing the right thing is best, but doing the not-quite-right thing and learning from it is better than doing nothing.
- Outcome-focused. You don’t confuse a great slide deck for genuine user outcomes. You’re able to separate the process from the outcome, and if you’re blocked on the process you were expecting to take, you try other ways of getting that outcome.
Benefits
- Competitive compensation (AUD$135 - 155k OTE, dependent on experience and ability).
- 100% remote friendly within Australia (come to the office, work from home, or a bit of both—it’s up to you)
- Flexible work hours (we care about outcomes—go for that lunchtime swim)
- $2,000 home office setup budget
- Five weeks leave each year (and never work on your birthday)
- 16 weeks paid parental leave
- Dog-friendly office in Collingwood, Melbourne
- Generous professional development program
Interested?
If this sounds to you like we’re a great match, please apply below. You can also read more about us on our careers page.Originally posted on Himalayas